Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
64 Reviews of Hyundai of Chantilly - Service Center
Sort by
September 11, 2023
Hyundai Chantilly gets right to the root of the problem. Great customer service. Mr. Eddie make sure he gets to the root of the problem. Thank you again Eddie, Dominguez, and Amanda over in loaner cars is t Great customer service. Mr. Eddie make sure he gets to the root of the problem. Thank you again Eddie, Dominguez, and Amanda over in loaner cars is the best thank y’all again for a pleasant experience. More
by Tprice
Employees Worked With
Service department
August 07, 2023
Went in for a 15k maintenance service at :8:10am on a Saturday, Car was brought out front at 9:30am but I waited until someone told me it was ready since I was ready a book, my phone had died. Two other Saturday, Car was brought out front at 9:30am but I waited until someone told me it was ready since I was ready a book, my phone had died. Two other customers where notified their cars where ready verbally while I waited.. By 10am I went up and asked if my car was ready, was informed it was, asked to speak to a manager not my assigned service rep. Service Rep appears saying my car was ready,I asked why was I not told since my car has been sitting out front for awhile, service rep says he texted me. I asked the other customers where verbally told and my phone died while I was waiting, why couldn't he come tell me 20 minutes ago. Said he was to busy. I asked to speak to the service manager, I asked if the rep was so busy why couldn't he ask someone else to tell me my car was ready? Got a generic apologies and we will look into it answer. Later checked my phone, only got an email from the service rep at 10:30am , no text message. More
by adamp
Employees Worked With
July 10, 2023
If you don’t mind going without your car for weeks take it here. They’ll probably lose your keys and paperwork and just let you car sit for a week. Happened to me twice at two different hyandai dealerships it here. They’ll probably lose your keys and paperwork and just let you car sit for a week. Happened to me twice at two different hyandai dealerships More
by Selling my hyandai
Employees Worked With
Hope you enjoyed your vacation Ashley. David are you even a manager? I don’t see you listed
June 08, 2023
I've purchased two cars at Hyundai of Chantilly. One, so so & the other fine. The first involved a rookie salesperson who was never seen again. The second went very well. Servive has been the stron One, so so & the other fine. The first involved a rookie salesperson who was never seen again. The second went very well. Servive has been the strong point. I recommend Hyundai of Chantilly. More
by Old Geek
Employees Worked With
Sean Fauz
April 17, 2023
I purchased my 2022 Tucson at your dealership last August. I’ve been having issues with the “Idle Stop and Go (ISG)” system since the beginning. I took the car for service twice and both times I’ve be August. I’ve been having issues with the “Idle Stop and Go (ISG)” system since the beginning. I took the car for service twice and both times I’ve been told that they do not see anything wrong with it. The system comes and goes by itself. Sometimes it works, sometimes it does not. The light goes on and off by itself. This malfunction is causing the dashboard to be lit up with all kinds of warning lights and none of the safety features work when this happens. Today (04/17/2023) is the 3rd consecutive day that the warning lights are on. They do not go away. I’ve been dealing with Kendall Camacho (Service Advisor). I showed him all the reports that I got when these malfunctions happened. According to him, the “Lead Technician” said that he hasn’t seen those kinds of warnings before. If that is true, this person being the Lead Technician and not knowing how to fix this issue is of great concern. Last time I took my car for a whole day, for a full diagnosis. This was in January 2023. I do not have the time to keep going back to the dealership. I even had to pay for Uber to get back from the dealership because I could not get a loaner. I would hate to contact Hyundai Consumer Affairs directly to escalate this situation. The DTC Sub Systems with issues are always the same: LKAS and ESC. The DTC numbers are C164286 (LKAS) and C120001 (ESC). More
by mlmma1313
Employees Worked With
March 27, 2023
Ashlie is excellent at doing what needs to be done and follows up until job is completed. follows up until job is completed. More
by Jamesscamahorn
Employees Worked With
July 19, 2022
The long-term service nightmare we've experienced at Hyundai of Chantilly is the reason why we didn't even visit this dealership when we were in the market for a new car this year. Twice in a year, the Hyundai of Chantilly is the reason why we didn't even visit this dealership when we were in the market for a new car this year. Twice in a year, their service team has failed to follow through on promises they made, failed to return calls, dodged my wife's calls, and failed to do the work they promised. Throughout the process, they were defensive, treated my wife in a condescending, misogynistic manner, and generally acted unprofessionally when confronted with their own litany of broken promises. More
by mdq06bevo
Employees Worked With
Kendall, Jason
