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Hyundai of Chantilly - Service Center

Chantilly, VA

3.4
61 Reviews

61 Reviews of Hyundai of Chantilly - Service Center

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November 05, 2023

used to be wonderful to go to, not anymore, they have changed and not for the better More

by javaboat356
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley Virginia Jarvis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Hyundai of Chantilly responded

We are sorry for any inconvenience caused. Please email us at careteam@hyundaiofchantilly.com for further assistance.

November 03, 2023

The receptionist was courteous and quick. She acted in a professional manner and knew what to do. More

by amrbey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reception
Nov 21, 2023 -

Hyundai of Chantilly responded

Thank you for the 5 star review!

October 27, 2023

Very happy with the service staff. Professionally provided customer service with the designated required service. More

by raylabas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Virginia Jarvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2023 -

Hyundai of Chantilly responded

Thank you for the 5 star review!

October 13, 2023

I was requested for loaner but they didn't have it, that's fine. Then I requested for shuttle, waiting for 30 mins and texted the representative as well, no one reached out to me, then I decided to jus More

by KT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Lee
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service department
Dec 06, 2023 -

Hyundai of Chantilly responded

We are sorry for any inconvenience caused. Please email us at careteam@hyundaiofchantilly.com for further assistance.

October 13, 2023

This service is very poor and also Hyundai reimbursement policy is not working. We took our car to the authorized service in Chantilly Hyundai on August 8, for 16.000 miles maintenance. Your employee named More

by PD
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Hyundai Service
Dec 06, 2023 -

Hyundai of Chantilly responded

We are sorry for any inconvenience caused. Please email us at careteam@hyundaiofchantilly.com for further assistance.

Dec 06, 2023 -

PD responded

I've already sent an email to this address on October 13 but no one responded. Today again I sent you an email with the topic 'Complaints About Hyundai Reimbursement and Chantilly Service Department.'

October 05, 2023

Excellent service department, I always service my car there Sean is our service advisor, he is always helpful. More

by MM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Rankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Virginia Jarvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Siharrah Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Tehrani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moises Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ash Rezk
Oct 12, 2023 -

Hyundai of Chantilly responded

Thank you for the 5 star review!

September 30, 2023

Service advisors were very friendly, helpful and professional. They greet you, listen to you and help you out fast. These are the employees that bring customers back. More

by Kerrie Stone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The two ladies in service
Oct 12, 2023 -

Hyundai of Chantilly responded

Thank you for the 5 star review!

September 11, 2023

Hyundai Chantilly gets right to the root of the problem. Great customer service. Mr. Eddie make sure he gets to the root of the problem. Thank you again Eddie, Dominguez, and Amanda over in loaner cars is t More

by Tprice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Oct 12, 2023 -

Hyundai of Chantilly responded

Thank you for the 5 star review!

August 07, 2023

Went in for a 15k maintenance service at :8:10am on a Saturday, Car was brought out front at 9:30am but I waited until someone told me it was ready since I was ready a book, my phone had died. Two other More

by adamp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Rankin
3.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2023

If you don’t mind going without your car for weeks take it here. They’ll probably lose your keys and paperwork and just let you car sit for a week. Happened to me twice at two different hyandai dealerships More

by Selling my hyandai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hope you enjoyed your vacation Ashley. David are you even a manager? I don’t see you listed
Jul 17, 2023 -

Hyundai of Chantilly responded

We are truly sorry to hear about your experience with us. We will bring this back to our team and use your feedback to improve. For further assistance, please email us at careteam@hyundaiofchantilly.com. Thank you, Hyundai of Chantilly

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