Hyundai of Chantilly - Service Center

Service is easy toget an appointment. My service writer greets me by name. We didcussed my reason for being there & and arrived at a plan. Good accommodations. Price was righr My service writer greets me by name. We didcussed my reason for being there & and arrived at a plan. Good accommodations. Price was righr More

The dealership has improved their Genesis section a lot in the last year. Previously It was nothing better then a Hyundai dealership. The 2 ladies that were handling the service department for Genesis w in the last year. Previously It was nothing better then a Hyundai dealership. The 2 ladies that were handling the service department for Genesis were very friendly and smiled while discussing issues with you. they were very helpful and considered. More

While my problem was not resolved, the dealer did their best efforts and was very transparent. best efforts and was very transparent. More

I had an 8 AM appointment. I showed up at 7:45 AM. At 10 o’clock I went to check on the status of my car. It was then I discovered that the technician didn’t even have it to wo I showed up at 7:45 AM. At 10 o’clock I went to check on the status of my car. It was then I discovered that the technician didn’t even have it to work on. At 11 when I was given my repaired car, which was done great, The service attendant lied and said it was because they had to take off the bumper. They were always going to have to take off the bumper. The service team had never gotten the car to repair. I could’ve forgiven a 45 minute appointment, being three hours, but lying is no Bueno. More

Wait time is too long Bad customer service Poor work quality Not available for customers quality Not available for customers More

Sloppy work. They replaced items but the problem still remains. Once I picked up my car to found a panel trim piece on my rear seat that was not screwed back in They replaced items but the problem still remains. Once I picked up my car to found a panel trim piece on my rear seat that was not screwed back into places, and their screw driver was left behind in the car. This place is only good for oil changes and inspections. At least the sales people and service representatives are nice though; the repair technicians are unskilled. I overheard one customer complaining that they replaced the wrong flat tire while I was there. More

So far I have good experience with this dealership. They bring in my car for service quickly. The mechanic who worked on mine know what he is doing and took care of the issue professionally. The waitin They bring in my car for service quickly. The mechanic who worked on mine know what he is doing and took care of the issue professionally. The waiting area is big and pleasant to seat around waiting on your car. I have been there twice and my waiting time was around 2 hours each. I personally recommend this dealer. More

Every experience I have had with the service department has been exceptional. Jason and Ashley have been very helpful. Friendly, customer-focused. Great job! has been exceptional. Jason and Ashley have been very helpful. Friendly, customer-focused. Great job! More