Hyundai of Chantilly - Service Center

Walk-in service was quick. The team was responsive and provided the answers we needed to get our car serviced and out the door. The team was responsive and provided the answers we needed to get our car serviced and out the door. More

Sean handled my situation in a very professional manner. He is personable and a definite asset to your dealership He is personable and a definite asset to your dealership More

Very disappointed! I had a recall on my car and I scheduled an appt. specifically for that recall, everything was confirmed via phone. I went, dropped it off and I was I had a recall on my car and I scheduled an appt. specifically for that recall, everything was confirmed via phone. I went, dropped it off and I was on my way home when I received a call back saying that Hyundai actually does not have the part in stock. How on earth was I able to make an appt for this recall and they did not have the part in! If its a system error, then that should be fixed. I wasted time on a work day. The customer service was super nice but overall it frankly does not make sense to me how I can make an appt for a part replacement and they do not have the part. Waste of time! More

The service center at Hyundai Chantilly is top notch. I’ve been a loyal customer for over 5 years and have always been happy with the service there. I usually see Ashley at the counter but recently Kenda I’ve been a loyal customer for over 5 years and have always been happy with the service there. I usually see Ashley at the counter but recently Kendall’s been taking care of me and he’s great. More

I have been bringing my Hyundai here for service for many years and been very pleased with the quality and efficiency of their work. years and been very pleased with the quality and efficiency of their work. More

Mr. Shaw is the amazing person in assisting people and helping them with their needs and challenges in whatever situation they are in happy to meet him. It’s a blessing to have in Hyundai. helping them with their needs and challenges in whatever situation they are in happy to meet him. It’s a blessing to have in Hyundai. More

If I could give no stars, I would. I'm deeply disappointed by my recent encounter with Chantilly Hyundai. Despite being entitled to a complimentary oil change per my lease agreement, S I'm deeply disappointed by my recent encounter with Chantilly Hyundai. Despite being entitled to a complimentary oil change per my lease agreement, Shaun and the service manager adamantly refused to honor it, even after verifying with the manufacturer. Their insistence that the responsibility fell on them contradicted what I was told by corporate. Furthermore, when I suggested they proceed with the free safety inspection, they conveniently found a minor issue with my windshield wiper and used it as grounds for failure. I have never been rejected for a windshield wiper. It felt like they were intentionally creating obstacles. Adding to the frustration, contacting Chantilly Hyundai proved to be an exercise in futility. Calls went unanswered, and when someone did pick up, they abruptly hung up without leaving a message. Throughout the entire ordeal, both Shaun in service and the service manager displayed a complete lack of professionalism and respect. The service manager's multitasking during our conversation without making eye contact further underscored their disregard for customer satisfaction. This experience has left me deeply dissatisfied, and I am inclined to escalate the matter to corporate. Chantilly Hyundai's subpar customer service is not only disappointing but also reflects poorly on the brand. Unless significant improvements are made, I will not engage with this dealership in the future, and I will be sure to share my experience with others. More

After one year at the dealership with stories that they were working on having my extended warranty coverage pay for it or Hyundai pay for it. I received my car in terrible conditions. I was never told how were working on having my extended warranty coverage pay for it or Hyundai pay for it. I received my car in terrible conditions. I was never told how much was going to have to pay. Neither did I sign for amount I was gonna have to pay. I just received a phone call Kendal Camacho, That I would have to pay 10% of the repair. But when I showed up to pick up the car, the car was in terrible conditions with bolts everywhere and damaged that the car did not have. I did not accept the car. More

Very Professional and was on point with meeting my needs. My service rep Shaun was terrific. My service rep Shaun was terrific. More

Excellent service Sean is the best service advisor you may ever deal with. Definitely, recommended. may ever deal with. Definitely, recommended. More