Hyundai of Chantilly - Service Center

No words could explain the utter lack of customer service or even basic customer respect. I have brought my car to Hyundai of Chantilly for the first time ever dropped it off at 7 AM and was told we will con or even basic customer respect. I have brought my car to Hyundai of Chantilly for the first time ever dropped it off at 7 AM and was told we will contact you in couple of hours. I started calling at 11 AM until 3 PM and no one answered in service or even the operator, not once. I finally got a ride to the dealership and was directed to the cashier to get my keys, and I was told your car could here or their so I had to go and find my car by myself. I opened my car door and found greasy finger prints all over my light colored interior door and steering wheel. I came back inside and asked if they can clean it, only one person was working and all other service advisors were gone, I waited for some time and I walked back in another person asked me if I needed help I explained that I was waiting for someone to clean my car he asked for my keys and I had given them to the only advisor left so he had to get them and he cleaned my car. The funny part is that they had left greasy finger print on my door and steering wheel but not at the infotainment screen which was the item to be looked at, which meant nothing was done, which was evident when they stated their was noting wrong but still I have the same problem. With my wireless apple car play. All in all the worst customer service by any standards. Also this was a bought and used Florida until I brought up to Virginia to use while I am in town but I will never use this dealership under any circumstance. More

Mechanic service is good. Advisor is horrible Got text car ready but it wasn't 40 min later I had to go get my paperwork and keys If I hadn't then it's hard to tell how Advisor is horrible Got text car ready but it wasn't 40 min later I had to go get my paperwork and keys If I hadn't then it's hard to tell how long I would of set there More

Worst service experience EVER. I bought an $83K Genesis from this dealership and was promised valet service appointments, etc. Don't believe it! It's impossible to make appointment I bought an $83K Genesis from this dealership and was promised valet service appointments, etc. Don't believe it! It's impossible to make appointments via the Genesis app, the Genesis service managers don't work weekends, and no one else seems to care. This has happened to me twice. Today, they seemed unsure if my car was even at the dealership. My first, and last, Genesis. I'm seriously considering trading the car on another brand so I don't have to deal with these idiots. More

They are super nice. They are great at responding and keeping you in the loop. They are quick and efficient. They are great at responding and keeping you in the loop. They are quick and efficient. More

The service department does not really live up to my expectations-appointments seem available when making them online, but upon arrival it feels like it’s first come, first served. And there are NEVER a expectations-appointments seem available when making them online, but upon arrival it feels like it’s first come, first served. And there are NEVER any loaner vehicles available More

Brought in fir recall for ABS module, dropped off the night before and was ready the next day, great job and detailed my car! Awesome service! night before and was ready the next day, great job and detailed my car! Awesome service! More

Worst phone system I have ever dealt with. COuld never get a hold of anyone. System would hang up on me every time I called. I had to call sales, get them to transfer me to service, which s COuld never get a hold of anyone. System would hang up on me every time I called. I had to call sales, get them to transfer me to service, which sometimes would work, and other times would just hang up on me. All employees I talked to would agree that the system sucked, but their management company controlled that decision. The management company obviously doesn't care about their customers or employees or they would have done something about it. More

Because we book our own service appointments I had no idea that it would take over 4 hours to make the repairs. No one advised me and there was no loaner car available. I ended up taking my car home only idea that it would take over 4 hours to make the repairs. No one advised me and there was no loaner car available. I ended up taking my car home only partially fixed because I couldn’t wait any longer. When I questioned a few times how long it was going to take, I got three different responses. I suspect they hadn’t even started on my repairs until I asked for a progress report after 2.5 hrs (which was the first estimate). And, they never called me to tell me that the ordered part had come in. Nothing resembling customer service from now on I’m taking my car to a reputable mechanic. My next car is NOT going to be a Hyundai since the extended warranty means they can treat you badly at the dealership service center. More

Good service and clear communication about your car. Not exactly speed demons in how quickly they perform the service. Not exactly speed demons in how quickly they perform the service. More

Staff have ALWAYS been helpful, polite, explained everthing going on. Robert was great 6/17/24. everthing going on. Robert was great 6/17/24. More