Hyundai of Chantilly - Service Center

Great service and timing. 15 word minimum in this survey is unnecessary and time consuming. 15 word minimum in this survey is unnecessary and time consuming. More

Zero communication from the Hyundai of Chantilly Service Department. They are impossible to reach and barely answer the phone. Forget about them returning calls because it just doesn't happen. It took two m Department. They are impossible to reach and barely answer the phone. Forget about them returning calls because it just doesn't happen. It took two months to perform the warranty repairs... the car is less than three years old and the transmission already died. DO NOT BUY A HYUNDAI SANTA FE and certainly DO NOT PURCHASE FROM HYUNDAI OF CHANTILLY. I'm waiting to see if Hyundai reimburses me the $2400 I'm out from renting a car for the 2 months that it took to fix my car. What was that... loaner cars? Forget that thought because they do not have loaners so you're paying out of pocket for "free" warranty repairs. To make matters worse, they texted (yes, texted... they don't make phone calls) to let me know the car was ready to be picked up, and when I went to get it, the undercarriage protector was sitting in the back seat. THEY FORGOT TO PUT THE UNDERCARRIAGE BACK ON and just left it sitting in the back seat for me to... what, put it back on myself? I honestly don't know what's going on with that dealership because they are clearly and utterly clueless. Do yourself a favor... if you have a choice between going to Hyundai of Chantilly or hitting yourself in the head repeatedly with a rock... choose the rock. More

No words could explain the utter lack of customer service or even basic customer respect. I have brought my car to Hyundai of Chantilly for the first time ever dropped it off at 7 AM and was told we will con or even basic customer respect. I have brought my car to Hyundai of Chantilly for the first time ever dropped it off at 7 AM and was told we will contact you in couple of hours. I started calling at 11 AM until 3 PM and no one answered in service or even the operator, not once. I finally got a ride to the dealership and was directed to the cashier to get my keys, and I was told your car could here or their so I had to go and find my car by myself. I opened my car door and found greasy finger prints all over my light colored interior door and steering wheel. I came back inside and asked if they can clean it, only one person was working and all other service advisors were gone, I waited for some time and I walked back in another person asked me if I needed help I explained that I was waiting for someone to clean my car he asked for my keys and I had given them to the only advisor left so he had to get them and he cleaned my car. The funny part is that they had left greasy finger print on my door and steering wheel but not at the infotainment screen which was the item to be looked at, which meant nothing was done, which was evident when they stated their was noting wrong but still I have the same problem. With my wireless apple car play. All in all the worst customer service by any standards. Also this was a bought and used Florida until I brought up to Virginia to use while I am in town but I will never use this dealership under any circumstance. More

Mechanic service is good. Advisor is horrible Got text car ready but it wasn't 40 min later I had to go get my paperwork and keys If I hadn't then it's hard to tell how Advisor is horrible Got text car ready but it wasn't 40 min later I had to go get my paperwork and keys If I hadn't then it's hard to tell how long I would of set there More

Worst service experience EVER. I bought an $83K Genesis from this dealership and was promised valet service appointments, etc. Don't believe it! It's impossible to make appointment I bought an $83K Genesis from this dealership and was promised valet service appointments, etc. Don't believe it! It's impossible to make appointments via the Genesis app, the Genesis service managers don't work weekends, and no one else seems to care. This has happened to me twice. Today, they seemed unsure if my car was even at the dealership. My first, and last, Genesis. I'm seriously considering trading the car on another brand so I don't have to deal with these idiots. More

They are super nice. They are great at responding and keeping you in the loop. They are quick and efficient. They are great at responding and keeping you in the loop. They are quick and efficient. More

The service department does not really live up to my expectations-appointments seem available when making them online, but upon arrival it feels like it’s first come, first served. And there are NEVER a expectations-appointments seem available when making them online, but upon arrival it feels like it’s first come, first served. And there are NEVER any loaner vehicles available More