Sheehy Hyundai of Chantilly

Not a good visit I felt as if I was being taken advantage of since I was from out of state and needed repairs The tech first words on his video inspection was the cars from out of state Why shoul advantage of since I was from out of state and needed repairs The tech first words on his video inspection was the cars from out of state Why should that be an issue I checked Hyundai prices on the website The uncharged all parts by 40% They wouldn’t contact Hyundai on my behalf To possibly warranty the parts . Said it’s too late it was written up already. I went to Hyundai to have the work done right. I needed to return to have the work redone. Overpriced 2k worth of work and I have to return! Needless to say I’m in contact with Hyundai as of this writing More

Up front pricing with actual numbers - easy transaction - would definitely use again. Friendly service on a nice car. would definitely use again. Friendly service on a nice car. More

I went for warranty oil change and tire rotation for new my 2023 Santa Fe Hybrid. They dented my car hood at 2 locations. They stained interior of my car. They scattered dirt on my car. They did not place c my 2023 Santa Fe Hybrid. They dented my car hood at 2 locations. They stained interior of my car. They scattered dirt on my car. They did not place cover on seat or feet. No sticker for next oil change. Car wash did not wash anything and was done poorly. Very unprofessional, low quality, unreliable and unsupervised. More

My salesman was Jeremy was awesome. I stop by service to pickup a accessory and he saw me and he approached me and made sure everything was okay and he walked me to the car and he made I stop by service to pickup a accessory and he saw me and he approached me and made sure everything was okay and he walked me to the car and he made sure I understood all the features he was just awesome. More

Do not use this dealership for service! Anytime you call, you will only reach a call center that refuses to transfer your call to where your car is actually being worked on, and a service a Anytime you call, you will only reach a call center that refuses to transfer your call to where your car is actually being worked on, and a service advisor will never contact you no matter how many times you beg the call center to relay the message to call you! Then, after making payment (without even being briefed by a service advisor because they refuse to speak with their clients), they would not release my vehicle to a transport company that was there to pick it up and take to the west coast where I now live. Folks, this dealership is located in one of the wealthiest and sought-after areas in the country, yet their business is set up to ignore, frustrate, and provide zero customer service all while they overcharge their clients as many dealerships tend to do. I’ll take a bit of overcharging for good communicative customer service by an authorized dealer relative to my car, but this experience was horrendous. I feel disregarded, taken advantage of, pushed off, and disrespected. They don’t even deserve one star but that is the lowest I could provide. More

I’m very thankful for the service that I received at this dealership. It was a very smooth process and I’m very satisfied with my car. dealership. It was a very smooth process and I’m very satisfied with my car. More

Carlos and the crew at Sheehy are top shelf. No nonsense pricing, great incentives, and presented various lease options and terms very quickly and thoroughly. Quick evaluation on my trade in an No nonsense pricing, great incentives, and presented various lease options and terms very quickly and thoroughly. Quick evaluation on my trade in and fair price. Highly recommend ! More

Oil change took almost 3 hours and included car wash but the car wasnt really washed properly, was not touched/cleaned inside at all Tires were dirty not wet after Wash, its like tge just threw water at t the car wasnt really washed properly, was not touched/cleaned inside at all Tires were dirty not wet after Wash, its like tge just threw water at the car. VIP membership bought niw i regret it More

I’m extremely disappointed with my recent experience at this Hyundai dealership. When I bought my vehicle, I was promised lifetime free oil changes, which was a major factor in my decision to purchase from this Hyundai dealership. When I bought my vehicle, I was promised lifetime free oil changes, which was a major factor in my decision to purchase from them. On my last visit, I was told the dealership is under new ownership and they are no longer honoring that agreement—without any prior notice. I was charged $91 for an oil change I had every reason to believe was covered. What’s worse, I reached out multiple times via voicemail, email, and the customer feedback survey—and never received a response. This lack of communication and failure to stand by previous commitments shows a serious lack of integrity and customer service. If you’re considering doing business here, I’d recommend getting everything in writing and being prepared for the dealership to go back on their word. I will be filing a complaint with the BBB as well. More