Hyundai of Chantilly

obvious compliance techniques 1. The salesman was knowledgeable about the car and helped set everything up for me. The test drive and the review of the car went well. I enjoyed wor 1. The salesman was knowledgeable about the car and helped set everything up for me. The test drive and the review of the car went well. I enjoyed working with both the sales associate and the finance person. They were both very professional. After I bought the car, the delivery, orientation and handover went well. Anything negative I have to say reflects on the dealership and not the sale associate or the finance person. 2. Overall, I thought the skills and methods used in selling or promoting the IONIQ and the warranty and service products were obvious compliance techniques. My perception is that everyone was following a protocol that the Sale Department had them follow. For example, - the sales associate had to check twice with his manager, both times were for about 20 minutes - despite a TruCar email I showed from another area dealer, the manager was unable to match the same discount. I receive about half the discount. We came very close to just leaving. - the finance person spent a lot of time selling me on what seemed to be overpriced extended warranty and service packages 3. What I found off-putting is that the sales associate repeatedly asked me to give him a perfect score on this survey. He seemed less interested in earning the perfect score than in getting me to comply with his requests to enter the perfect score. The transparent goal is to make you think the purpose of this Hyundai survey is to help the dealership achieve some metric. I came away thinking the sale associate was following protocol. For example, - I was shown an example of how to fill out the survey to give a perfect score - It was explained to me that anything negative should be entered as a comment - I was called to ask for a perfect score by the end of the quarter After I left the dealership I felt like our transaction was concluded, but it was not a good experience. I will probably never go back to Hyundai of Chantilly. I will search for another place to service my car. If I do consider another Hyundai, I will go to another dealership where I will feel more comfortable and confident in the organization. I definitely will not recommend that anyone buy a car from Hyundai of Chantilly. It is very difficult to trust an outfit that seems to be trying to influence you by using compliance techniques. More

Second time! Returning customers, amazing experience the first purchase and we came back for our second car. Staff is professional, we set a budget and they listen Returning customers, amazing experience the first purchase and we came back for our second car. Staff is professional, we set a budget and they listened and got us into the vehicle we wanted the way we wanted it. Will recommend to friends and family! More

2017 White Tuscon 1.6T Looking forward to a long car life with my Tuscon. Will be making appt for my first oil change soon and having the front drivers headlight checked as Looking forward to a long car life with my Tuscon. Will be making appt for my first oil change soon and having the front drivers headlight checked as moisture forms inside the assembly after it rains. More

Surprised Very surprised as no force or aggressive sales practices with dealer. Salesmen was really helpful in selecting the model, and patiently helped me to c Very surprised as no force or aggressive sales practices with dealer. Salesmen was really helpful in selecting the model, and patiently helped me to close the deal. More

Excellent Sales and Service Had excellent overall experience buying and servicing a new car from this dealer. Matthew Smith is a knowledgeable salesman and available for any que Had excellent overall experience buying and servicing a new car from this dealer. Matthew Smith is a knowledgeable salesman and available for any questions or concerns about our new car. More

Professionalism We arrived at the dealership after 7:00 PM and the entire process was completed by 10:00 PM, during the entire process, the sales representative was w We arrived at the dealership after 7:00 PM and the entire process was completed by 10:00 PM, during the entire process, the sales representative was with us throughout the entire process going through us on all the steps from purchase to finance to warranty and maintenance. Thank you. More

Excellent I was treated straightforwardly and professionally by Kashif and I will definitely recommend your dealership to my friends and co-workers. The whole p I was treated straightforwardly and professionally by Kashif and I will definitely recommend your dealership to my friends and co-workers. The whole process was done in a timely manner, which I really appreciate. More

Review Richard did an amazing job! He met all of my expectations. I really enjoy the new car. I am actually getting above 59 miles per gallon so far so I rea Richard did an amazing job! He met all of my expectations. I really enjoy the new car. I am actually getting above 59 miles per gallon so far so I really enjoyed my experience. More

excellent Hyundai of Chantilly is good place to buy a car. The dealership is good for price negotiations. I worked with Amin Jaddi he was professional Hyundai of Chantilly is good place to buy a car. The dealership is good for price negotiations. I worked with Amin Jaddi he was professional More

very good and excellent and make me to go there again. very satisfied..And two dealers were very helpful..very good and excellent and make me to go there again. And I liked maintenance insurance .and I li very satisfied..And two dealers were very helpful..very good and excellent and make me to go there again. And I liked maintenance insurance .and I like when change oil you let me borrow your car. More