Hyundai of Chantilly

Great service Matthew was nice and kind, he was welcomed with a great attitude and good smile and he also took care of us since we greeted until the end Matthew was nice and kind, he was welcomed with a great attitude and good smile and he also took care of us since we greeted until the end More

Hyundai of Chantilly experience Great dealership. Easiest car buying experience I ever had. The staff worked with me to find the perfect match for my requirements. I would gladly ref Great dealership. Easiest car buying experience I ever had. The staff worked with me to find the perfect match for my requirements. I would gladly refer my friends to Hyundai of Chantilly. More

Excellent service The dealership was very professional and did not try to sell me anything that I didn't wont. They got me out in and out of the dealership at a reasona The dealership was very professional and did not try to sell me anything that I didn't wont. They got me out in and out of the dealership at a reasonable time. They didnt try to sell me something that was out of my price range More

Awesome Experience! I had a wonderful experience in purchase of my new car. Dan Heo was super helpful and worked efficiently. He made the process easy and smooth. Highly I had a wonderful experience in purchase of my new car. Dan Heo was super helpful and worked efficiently. He made the process easy and smooth. Highly recommend him as well as the entire dealership. More

Great service and knowledge I had a great overall buying experience...the best part was my multiple test drives to make certain that I was buying the exact right vehicle for me. I had a great overall buying experience...the best part was my multiple test drives to make certain that I was buying the exact right vehicle for me. They also worked with me to make payments that met my budget. More

obvious compliance techniques 1. The salesman was knowledgeable about the car and helped set everything up for me. The test drive and the review of the car went well. I enjoyed wor 1. The salesman was knowledgeable about the car and helped set everything up for me. The test drive and the review of the car went well. I enjoyed working with both the sales associate and the finance person. They were both very professional. After I bought the car, the delivery, orientation and handover went well. Anything negative I have to say reflects on the dealership and not the sale associate or the finance person. 2. Overall, I thought the skills and methods used in selling or promoting the IONIQ and the warranty and service products were obvious compliance techniques. My perception is that everyone was following a protocol that the Sale Department had them follow. For example, - the sales associate had to check twice with his manager, both times were for about 20 minutes - despite a TruCar email I showed from another area dealer, the manager was unable to match the same discount. I receive about half the discount. We came very close to just leaving. - the finance person spent a lot of time selling me on what seemed to be overpriced extended warranty and service packages 3. What I found off-putting is that the sales associate repeatedly asked me to give him a perfect score on this survey. He seemed less interested in earning the perfect score than in getting me to comply with his requests to enter the perfect score. The transparent goal is to make you think the purpose of this Hyundai survey is to help the dealership achieve some metric. I came away thinking the sale associate was following protocol. For example, - I was shown an example of how to fill out the survey to give a perfect score - It was explained to me that anything negative should be entered as a comment - I was called to ask for a perfect score by the end of the quarter After I left the dealership I felt like our transaction was concluded, but it was not a good experience. I will probably never go back to Hyundai of Chantilly. I will search for another place to service my car. If I do consider another Hyundai, I will go to another dealership where I will feel more comfortable and confident in the organization. I definitely will not recommend that anyone buy a car from Hyundai of Chantilly. It is very difficult to trust an outfit that seems to be trying to influence you by using compliance techniques. More

Second time! Returning customers, amazing experience the first purchase and we came back for our second car. Staff is professional, we set a budget and they listen Returning customers, amazing experience the first purchase and we came back for our second car. Staff is professional, we set a budget and they listened and got us into the vehicle we wanted the way we wanted it. Will recommend to friends and family! More

2017 White Tuscon 1.6T Looking forward to a long car life with my Tuscon. Will be making appt for my first oil change soon and having the front drivers headlight checked as Looking forward to a long car life with my Tuscon. Will be making appt for my first oil change soon and having the front drivers headlight checked as moisture forms inside the assembly after it rains. More

Surprised Very surprised as no force or aggressive sales practices with dealer. Salesmen was really helpful in selecting the model, and patiently helped me to c Very surprised as no force or aggressive sales practices with dealer. Salesmen was really helpful in selecting the model, and patiently helped me to close the deal. More

Excellent Sales and Service Had excellent overall experience buying and servicing a new car from this dealer. Matthew Smith is a knowledgeable salesman and available for any que Had excellent overall experience buying and servicing a new car from this dealer. Matthew Smith is a knowledgeable salesman and available for any questions or concerns about our new car. More