Hyundai of Chantilly

Once Omid Abid understood my situation of really needing a car, he tracked down my specific car. He was easy to work with and got me what I needed. a car, he tracked down my specific car. He was easy to work with and got me what I needed. More

Staff have ALWAYS been helpful, polite, explained everthing going on. Robert was great 6/17/24. everthing going on. Robert was great 6/17/24. More

Very good help full very happy come back and recommend to my friend and family my friend and family More

Service itself was excellent, but I was very disappointed with the lack of available loaner cars and the fact that the shuttle only provides rides within a 5 mile radius. As a Genesis customer I would have e with the lack of available loaner cars and the fact that the shuttle only provides rides within a 5 mile radius. As a Genesis customer I would have expected a loaner to be made available. More

Absolutely horrible dealership. I leased 2022 Genesis G70 from the dealership. Every time I brought in my car for service, there have been some sort of problem. About a year and h I leased 2022 Genesis G70 from the dealership. Every time I brought in my car for service, there have been some sort of problem. About a year and half ago, I brought in my car for simple oil and filter change with about 10k miles on he car, dealership recommended wheel alignment as 'preventative maintenance'. I had no issue with the car, but thought it would be good to be proactive and have the wheel alignment checked. The dealership performed some alignment adjustment, had me pay a little over $120 for the work. Then some time later, I noticed that my car was pulling to right. Had to go back in for the alignment to be corrected. Another time, I went in for front windshield replacement. Dealership didn't have part, so I had to wait for the windshield to arrive, which took around a couple of weeks. Then they couldn't provide loaner car for about a month and half, so I had to wait until they could provide loaner car, so basically it took around 2 and a half month to get the job done from the date i had made the initial appointment. About 3 months ago, I went in for another wheel alignment as a precaution because I hit a pothole and ended up with a flat tire. Again, they did the alignment, I pull out of the dealership, immediately noticed car pulling to the right. Again I had to go back in for the dealership to re-do the alignment. Today, I brought car in for oil change, and I had to wait 3 hours to get my car. I noticed my car was just sitting in the service driveway for at least 40 minutes before they could finish the 'paper work' to release the car. I am not sure what kind of paper work they do, but requiring 40 minutes to finish paper work seems ridiculous. I spoke to the service supervisor and all he said was there is nothing he can do, and doesn't know why it took the employee so long to finish the paper work. I bought a Genesis, but the service quality provided by the dealership seems to be worse than a typical Hyundai dealership. Any sort of service requires at least 2 hours to complete, and the time I had to spend in the dealership nearly doubled due to the 2 times that I had to take my car back in for them to correct the bad service they performed. Lease end is coming up in a couple of months, and I can't wait to get rid of the car simply due to the quality of the service provided by this dealership. More

Walk-in service was quick. The team was responsive and provided the answers we needed to get our car serviced and out the door. The team was responsive and provided the answers we needed to get our car serviced and out the door. More

Sean handled my situation in a very professional manner. He is personable and a definite asset to your dealership He is personable and a definite asset to your dealership More

Very disappointed! I had a recall on my car and I scheduled an appt. specifically for that recall, everything was confirmed via phone. I went, dropped it off and I was I had a recall on my car and I scheduled an appt. specifically for that recall, everything was confirmed via phone. I went, dropped it off and I was on my way home when I received a call back saying that Hyundai actually does not have the part in stock. How on earth was I able to make an appt for this recall and they did not have the part in! If its a system error, then that should be fixed. I wasted time on a work day. The customer service was super nice but overall it frankly does not make sense to me how I can make an appt for a part replacement and they do not have the part. Waste of time! More

STAY AWAY FROM THIS DEALERSHIP I bought a used vehicle here on Monday 4/1. I was approved for a loan, signed the paperwork, left with the car. Prior to getting the car I did ask if it would be detailed be here on Monday 4/1. I was approved for a loan, signed the paperwork, left with the car. Prior to getting the car I did ask if it would be detailed because it was dirty. The salesman Jay assured me that it would be detailed when I picked it up. It was not. Literally the same as it was when I test drove it. I spoke with a different guy and his excuse was "oh we get so many cars that come in and they are so dirty we can't possibly get the car totally clean." I said I could do a better job. I took a baby wipe and showed him some dirt that came up in the cup holder. He said "yes you or I could do a better job". Guy, It is YOUR JOB to get a car clean. There was still dirt in the cup holders, food or something in between the seats. A quick wipe with a wet cloth could fix it. There was also a situation with the head manager YELLING at one of the employees. He was so loud, everyone heard him and he was VERY UNPROFESSIONAL. He even threw something at the wall. I should have taken this as a sign to leave. This is just the beginning. I take my vehicle home after purchase. No problem I'll just clean it myself. Fast forward to Friday 4/5 and I get a call from the finance guy Shah saying that I need to pay them $1000 because he didn't do the loan paperwork correctly. I checked my paperwork to make sure and the contract i signed does not match what he is telling me. I was also not informed of this while at the dealership. I had put all the money I had for a down payment. If the loan I was approved for was a different amount then why was I not notified of this when we discussed the loan? This guy had two days to get the paperwork right and then waited until I had signed and left to tell me he messed up. WORST DEALERSHIP EXPERIENCE EVER. DO NOT GO STAY AWAY. More

The service center at Hyundai Chantilly is top notch. I’ve been a loyal customer for over 5 years and have always been happy with the service there. I usually see Ashley at the counter but recently Kenda I’ve been a loyal customer for over 5 years and have always been happy with the service there. I usually see Ashley at the counter but recently Kendall’s been taking care of me and he’s great. More