Hyundai of Chantilly

The service department does not really live up to my expectations-appointments seem available when making them online, but upon arrival it feels like it’s first come, first served. And there are NEVER a expectations-appointments seem available when making them online, but upon arrival it feels like it’s first come, first served. And there are NEVER any loaner vehicles available More

Brought in fir recall for ABS module, dropped off the night before and was ready the next day, great job and detailed my car! Awesome service! night before and was ready the next day, great job and detailed my car! Awesome service! More

Worst phone system I have ever dealt with. COuld never get a hold of anyone. System would hang up on me every time I called. I had to call sales, get them to transfer me to service, which s COuld never get a hold of anyone. System would hang up on me every time I called. I had to call sales, get them to transfer me to service, which sometimes would work, and other times would just hang up on me. All employees I talked to would agree that the system sucked, but their management company controlled that decision. The management company obviously doesn't care about their customers or employees or they would have done something about it. More

Because we book our own service appointments I had no idea that it would take over 4 hours to make the repairs. No one advised me and there was no loaner car available. I ended up taking my car home only idea that it would take over 4 hours to make the repairs. No one advised me and there was no loaner car available. I ended up taking my car home only partially fixed because I couldn’t wait any longer. When I questioned a few times how long it was going to take, I got three different responses. I suspect they hadn’t even started on my repairs until I asked for a progress report after 2.5 hrs (which was the first estimate). And, they never called me to tell me that the ordered part had come in. Nothing resembling customer service from now on I’m taking my car to a reputable mechanic. My next car is NOT going to be a Hyundai since the extended warranty means they can treat you badly at the dealership service center. More

Good service and clear communication about your car. Not exactly speed demons in how quickly they perform the service. Not exactly speed demons in how quickly they perform the service. More

I am very happy with the service I received at Hyundai of Chantilly. All people who helped me were respectful and patient. The gentleman who assisted me even went out to my new car while it was dark and ra Chantilly. All people who helped me were respectful and patient. The gentleman who assisted me even went out to my new car while it was dark and raining to show me one last time the details on the dashboard and all the additional functions the car has. More

Once Omid Abid understood my situation of really needing a car, he tracked down my specific car. He was easy to work with and got me what I needed. a car, he tracked down my specific car. He was easy to work with and got me what I needed. More

Very good help full very happy come back and recommend to my friend and family my friend and family More

Staff have ALWAYS been helpful, polite, explained everthing going on. Robert was great 6/17/24. everthing going on. Robert was great 6/17/24. More

Service itself was excellent, but I was very disappointed with the lack of available loaner cars and the fact that the shuttle only provides rides within a 5 mile radius. As a Genesis customer I would have e with the lack of available loaner cars and the fact that the shuttle only provides rides within a 5 mile radius. As a Genesis customer I would have expected a loaner to be made available. More