Hyundai of Chantilly

Mechanic service is good. Advisor is horrible Got text car ready but it wasn't 40 min later I had to go get my paperwork and keys If I hadn't then it's hard to tell how Advisor is horrible Got text car ready but it wasn't 40 min later I had to go get my paperwork and keys If I hadn't then it's hard to tell how long I would of set there More

I went to them to return my leased Hyundai. They told me to leave car and keys with me and REFUSED to give me any receipt acknowledging the return. They told me to leave car and keys with me and REFUSED to give me any receipt acknowledging the return. More

Worst service experience EVER. I bought an $83K Genesis from this dealership and was promised valet service appointments, etc. Don't believe it! It's impossible to make appointment I bought an $83K Genesis from this dealership and was promised valet service appointments, etc. Don't believe it! It's impossible to make appointments via the Genesis app, the Genesis service managers don't work weekends, and no one else seems to care. This has happened to me twice. Today, they seemed unsure if my car was even at the dealership. My first, and last, Genesis. I'm seriously considering trading the car on another brand so I don't have to deal with these idiots. More

They are super nice. They are great at responding and keeping you in the loop. They are quick and efficient. They are great at responding and keeping you in the loop. They are quick and efficient. More

The service department does not really live up to my expectations-appointments seem available when making them online, but upon arrival it feels like it’s first come, first served. And there are NEVER a expectations-appointments seem available when making them online, but upon arrival it feels like it’s first come, first served. And there are NEVER any loaner vehicles available More

Worst phone system I have ever dealt with. COuld never get a hold of anyone. System would hang up on me every time I called. I had to call sales, get them to transfer me to service, which s COuld never get a hold of anyone. System would hang up on me every time I called. I had to call sales, get them to transfer me to service, which sometimes would work, and other times would just hang up on me. All employees I talked to would agree that the system sucked, but their management company controlled that decision. The management company obviously doesn't care about their customers or employees or they would have done something about it. More

Brought in fir recall for ABS module, dropped off the night before and was ready the next day, great job and detailed my car! Awesome service! night before and was ready the next day, great job and detailed my car! Awesome service! More

Because we book our own service appointments I had no idea that it would take over 4 hours to make the repairs. No one advised me and there was no loaner car available. I ended up taking my car home only idea that it would take over 4 hours to make the repairs. No one advised me and there was no loaner car available. I ended up taking my car home only partially fixed because I couldn’t wait any longer. When I questioned a few times how long it was going to take, I got three different responses. I suspect they hadn’t even started on my repairs until I asked for a progress report after 2.5 hrs (which was the first estimate). And, they never called me to tell me that the ordered part had come in. Nothing resembling customer service from now on I’m taking my car to a reputable mechanic. My next car is NOT going to be a Hyundai since the extended warranty means they can treat you badly at the dealership service center. More

Good service and clear communication about your car. Not exactly speed demons in how quickly they perform the service. Not exactly speed demons in how quickly they perform the service. More

I am very happy with the service I received at Hyundai of Chantilly. All people who helped me were respectful and patient. The gentleman who assisted me even went out to my new car while it was dark and ra Chantilly. All people who helped me were respectful and patient. The gentleman who assisted me even went out to my new car while it was dark and raining to show me one last time the details on the dashboard and all the additional functions the car has. More