Hyundai of Chantilly

joelisa did get back to me right away for the initial contact, however, did not furnish me with promised details in a timely manner, but did call a few days later to try and sell me a different vehicle t contact, however, did not furnish me with promised details in a timely manner, but did call a few days later to try and sell me a different vehicle that I already told her wouldn't fly. Still did not have the requested info when she called, but referred to it and said she'd get back to me with the details requested, i.e. If a sister dealership would sell me an incoming vehicle when it arrived in early April according to the web site. I was willing to Travel 615 milels to get vehicle, and just wanted to be assured that it would be there for me. Wanted a cash deal for sticker price. Ok, cool, your actions speak loudly, I will certainly find other options to get what I want. You likely lost a sale. folks. More

Here is my big issue with dealerships like Hyundai of Chantilly. Their website provides the ability for customers to value their trade as part of the purchase process car unseen. Yet when you contact Chantilly. Their website provides the ability for customers to value their trade as part of the purchase process car unseen. Yet when you contact the dealer regarding this process to get a tentative idea regarding estimated numbers to make a purchase all of a sudden the dealership does not do that. Why have an option for the customer to value their car on your website unseen if you will not honor that process? I was working with Sohrab Ghazimorad of Hyundai of Chantilly after I had selected a car I wanted. It is most important to me to have a reasonable idea of the out-the-door price of the car to include a reasonable estimate of how much the dealer is likely to give me for my trade before take the hour and a half drive to the dealership. Some dealers at this point ask for the VIN, pictures of the car inside and out, and the odometer to provide a general estimate of the value of the car. I have successfully done this with other dealerships in the past. Without it, a trip to the dealership is potentially a waste of time for all involved. If the estimated numbers are reasonable then a trip to the dealership is in order to validate the condition of the car. This process saves time, money, bullcrap and limits potential exposure to COVID19. Hyundai of Chantilly and its sales team are out of touch with customers and must offer more flexibility in the purchase and sales process. They missed on an easy trade and sale of trucks today because of their unwillingness to consider sales options. No worries, what one dealership won't do, another will. I would not suggest anyone do business with Hyundai of Chantilly if their business model continues to be inconsiderate of the needs of all potential customers during the pre-purchase process. More

7/20 update: Hyundai of Chantilly sent me a message on June 22 to follow up on my original post below asking me to e-mail them directly to address my issue. I e-mailed them on July 9 and haven't heard fr June 22 to follow up on my original post below asking me to e-mail them directly to address my issue. I e-mailed them on July 9 and haven't heard from them. I followed up with an e-mail on July 16, and I am still waiting. Apparently, they just want to pretend to be helpful rather than actually addressing their problems. Original post: I brought my Kona EV in for a recall on Saturday, they hadn’t finished by COB Sunday and claimed that I couldn’t take the car on Sunday because they hadn’t completed the recall. Such a pathetic service center. Really bottom notch. Recommend going with people who actually do the work on time and who don’t try to hold your car hostage. Like literally just tell me you are lazy and aren’t going to do the work, rather than taking my car hostage. More

Most pleasant car purchase experience!! We are new to Hyundai brand of vehicles, made a quick trip to the dealership in Chantilly. We were greeted by Mudaser, who had lots of question for us We are new to Hyundai brand of vehicles, made a quick trip to the dealership in Chantilly. We were greeted by Mudaser, who had lots of question for us which helped us narrow down our choices. Met with Matt Smith on our second visit, he let us test drive multiple cars and patiently answered all our questions and explained all the benefits that are for us to avail at the dealership. He is funny too. We worked with Nariman at closing, who had all our options clearly laid out, did not fuss, did not push, accommodated all our queries and cleared the paper work in probably the most fastest way possible. We have purchased 6 six cars in the last 10 years and this by far is the best experience ever! More