Hyundai of Central Florida

Hyundai of Central FloridaFor an auto dealership that Hyundai of Central Florida For an auto dealership that has no problem touting “upfront” pricing and “Everybody gets the same treatment and a fair d Hyundai of Central Florida For an auto dealership that has no problem touting “upfront” pricing and “Everybody gets the same treatment and a fair deal”, these guys have some work to do. I agreed to purchase a used vehicle newly listed by the dealership. After being disgusted with a competitor’s $1,500 add-on dealer fees, I was unrealistically optimistic Hyundai of Central Florida truly was committed to a better customer experience with their “upfront” pricing. Well, things didn’t quite work out like I had hoped… As I was flying into town and wanted to streamline the purchase so I could take delivery on the way in from the airport, I wired funds (at the dealer’s request) to secure the deal. The next day, after receiving my money, the salesperson called (Wendy) to inform me there were mechanical issues with the car which would cost $3,000 - $4,000 to repair and they could not sell the vehicle at the agreed upon price. Though I was disappointed, I considered other options. First, since I was still under the belief the dealership was a cut above the rest, I attempted to locate another used vehicle in their inventory (and since they already had my money). Surprisingly, I did find a different make and model that I was willing to compromise on. It was $750 higher than the original vehicle. While it wasn’t what I was truly looking for, I offered to accept it for the same price as originally contracted. I also was agreeable to paying an additional $1,500 dollars above the purchase price for the repair, with the dealer picking up the rest (presumably mostly labor anyway since the job was indicated at 18+ hours). Between the two I expected to still move forward. My hope, however, was short lived... On the alternate vehicle, Wendy informed me they could not reduce the price at all and I would have to pay the full difference (never mind this wasn’t a problem I created. And, while I appreciate the dealer at least letting me know about the problem, they voluntarily took that risk by advertising the car for sale BEFORE they had cleared it mechanically). With respect to my offer to pay about half of the repair cost on the original vehicle, the dealer offered to sell it to me instead for $2,000 less, with me getting the repair done elsewhere. According to the salesperson, they were too busy in the shop to do the repair and would otherwise just auction the car off. The $3,000-4,000 repair had magically dropped in price by half. Finding another shop without a vested interest in the deal to do the work for half price wasn’t feasible, let alone assuming all responsibility for any other mechanical problems that may have been present. So after finding no reasonable compromise from the dealer, I gave in and asked for them to wire my funds back to my account. But wait, there’s more. They couldn’t do that either… The salesperson informed me they weren’t allowed to wire funds back and would have to send a check. I bank entirely online, which would greatly extend the time before my funds would be available again to purchase another car, as I would have to deposit the check via an online image. Awesome. The refund request occurred on a Friday and though I asked for clarification why the funds could not be wired to me, I received no answer. On Monday, I reached out again. Shortly thereafter, someone named “Dave” (apparently the sales manager) called and said it was “the policy of the owner” not to wire refunds back to customers. After explaining my situation again, the best he could offer was a check to be overnighted. I asked if the check would be certified, but of course that was rejected as well. I guess I should have just sent them a check to purchase the car since they apparently prefer doing business without guaranteed payment. Dave promised me an update by the end of the day. Keeping right in line with how this company does business, I did not get one. After reaching back out at the close of the day, the salesperson confirmed the FedEx was sent. My only recourse was to open a local bank account so I can physically deposit the check before my flight, with the hope the funds will become available sometime less than the “up to 9 days” advised by my online bank. At the end of the day, the customer is the top priority only as long as it’s convenient for the dealership. Just be sure to recognize that all of the customer-focused “fair deal for everyone” talk is just that - talk; when the rubber meets the road, you’re dead last. I’m sure somewhere there is a dealer with integrity in the state of Florida, though my hopes are fading fast. Thanks, Hyundai of Central Florida. More

Price told on phone was price paid. Ryan Hawley was knowledgeable and personable. Mike got us a great rate. Highly recommend the dealership and both mentioned. knowledgeable and personable. Mike got us a great rate. Highly recommend the dealership and both mentioned. More

My wife and I were there Sunday when we witnessed blatant verbal abuse from a manager to a female employee, yelling and abusive foul disgusting swearing including the F word. Disgusted we left. My wife call verbal abuse from a manager to a female employee, yelling and abusive foul disgusting swearing including the F word. Disgusted we left. My wife called back to ask the name she was told David something. This place does not deserve our business if they treat their employees this way. More

This was our best buying experience ever for a car and we've been married 53 years. Jade Gross was excellent in every way, knowledgable, personable, friendly and genuinely interested in us, the guest. H we've been married 53 years. Jade Gross was excellent in every way, knowledgable, personable, friendly and genuinely interested in us, the guest. He went out of his way to be sure we were comfortable with our new Santa Fe before we drove it off the lot! Please be sure Jade gets the excellent feedback he deserves! More

It’s hard not to buy a car from Jill Burke’s. She is one of the best sales persons I have dealt with. Great experience of the best sales persons I have dealt with. Great experience More

Knew exactly what we wanted. No pressure to buy something different. Instead they searched and found exactly what we wanted. Easy dealership and personal service. We worked with Jill and Barry Burke. Excelle different. Instead they searched and found exactly what we wanted. Easy dealership and personal service. We worked with Jill and Barry Burke. Excellent team. Will definitely use them again. Don't lose that pair! More

BUYER BEWARE - This dealership will take you for a financial ride to xxxx! We were scammed by the financial team into purchasing thousands of dollars of worthless coverage. They completely took advant financial ride to xxxx! We were scammed by the financial team into purchasing thousands of dollars of worthless coverage. They completely took advantage of me and my husband after separating us and using all the slimy tactics you can imagine. Within days of purchasing two vehicles from them and realizing the scam they pulled, we immediately went back to the dealership to cancel all of the add-on products. We were told they had to go through corporate and were given the run around for months. Then, they blamed covid and said Hyundai was behind in processing requests and we would have to wait a bit longer. We have been attempting to cancel and receive a refund for 9 MONTHS! They no longer take our calls and refuse to return our voicemails. Please beware of their schemes! Do not work with Joe Rossi or Mike Rush from finance!! Also, the sales manager, Dave Spradlin, is of no help either. We are working with corporate, and hoping they will rectify the situation. More

Great Experience, Great Service Was helped by Jill Burks. She met us as we walked in and was extremely friendly and helpful right from the start. She let us take the vehicle we were Was helped by Jill Burks. She met us as we walked in and was extremely friendly and helpful right from the start. She let us take the vehicle we were looking at for a spin on our own, which was great, especially with COVID-19 being a concern. Every question she had an answer to or she was more than willing to go find out the answer. Overall, very very happy with my purchase from this dealership. I don't feel like I overpaid for my car in the slightest - it is well worth the money so far. I've already recommended this dealership to a few people since I bought my car, which was just a few days ago. Two days after I bought the car there was some confusion with the paperwork so I texted Jill and she responded within a few minutes and cleared up all confusion on my end. I was beyond shocked by the customer service and how excellent it was from her. Great value, great salesperson, great experience. More

Why lie about trade price? Internet shopping is supposed to be easy. On line pricing for the Kona I was interested in - great. Eric asks me about my trade I give him the details Internet shopping is supposed to be easy. On line pricing for the Kona I was interested in - great. Eric asks me about my trade I give him the details and get a ball park figure that's in line with other dealers. So I stop in drive the Kona and they value my trade - at $3k less than I'd been quoted and $2500 less than another dealer who had given me a Sales Order after my visit. Total waste of everyone's time! More