Hyundai of Auburn

I have bought 5 vehicles from Hyundai of Auburn. They are the best Hyundai dealership around. They are the best Hyundai dealership around. More

Brandon was very helpful to me in my first genesis purchase, great sense of humor. purchase, great sense of humor. More

She was helpful and knowledgeable and answered our questions. Contracted us after the sale to see if we had any questions. questions. Contracted us after the sale to see if we had any questions. More

Nancy was patient and I appreciate it that she wasn’t pushy. She gave us space to think about our decision to purchase a car and she made it very easy for us to trust her. pushy. She gave us space to think about our decision to purchase a car and she made it very easy for us to trust her. More

Very easy to deal with and helpful in every way. Would definitely recommend them to others. Would definitely recommend them to others. More

Local and professional employees. Each person takes a personal interest in you. They made the buying process easy. Would recommend them to anyone Each person takes a personal interest in you. They made the buying process easy. Would recommend them to anyone More

Everyone was so kind and welcoming. I had a really great experience. Scott Wilder is the man that helped me, he made this experience enjoyable. I had a really great experience. Scott Wilder is the man that helped me, he made this experience enjoyable. More

Kavin sold me exactly what I needed based on my financial situation. I came in wanting a hybrid but he knew I couldn't afford it. Thank you Kavin! I love my Santa Fe! situation. I came in wanting a hybrid but he knew I couldn't afford it. Thank you Kavin! I love my Santa Fe! More

We towed our daughter’s 2016 Hyundai Tucson Limited to Hyundai of Auburn on November 7, 2024 with a drivetrain issue which is still under warranty. They requested maintenance records which we provided ba Hyundai of Auburn on November 7, 2024 with a drivetrain issue which is still under warranty. They requested maintenance records which we provided back to 2021. They told us we had to agree to an inspection of the engine which would be $800 out of our pocket if the warranty work was denied - we agreed. They call us by phone every couple of weeks asking for more info or telling us an inspector from their “3rd party vendor” wants photos or is sending an inspector to inspect the car. It’s been almost 2 months, and they still have our car. Hyundai takes no responsibility and says it’s all the “3rd party vendor”. Last time I checked, it’s Hyundai’s name that is on the warranty. My husband has been patient and nice every time he has talked to them until today when they called for records dating back earlier than 2021. They know that an oil change from 2020 has nothing to do with the problems with the car now in 2024, but all of that aside, it is absolutely unreasonable to ask anyone to be without their car for 2 or more months. Ask yourself before you buy a Hyundai - can you be without your car for 2 months or more while they decide if they want to fix it? Can you pay $800 out of pocket if the warranty work is denied? The service department told us they are backed up 2-3 months - ask yourself why that is. One mechanic from another business told us “Hyundai knows they have engine problems, but yet they just keep making cars.” I will never, ever buy another Hyundai. We own a 2010 Toyota with 210,000 miles on it and a 1998 Lexus with 250,000 miles on it. Don’t make the mistake we did. Don’t let them sell you on the “100,000 mile warranty” or the “extra bells and whistles” for less money. Spend the extra money, get a good car like a Toyota or Lexus from a dealership that practices good business and takes care of their customers. I have never written a negative review on any business, but then again I’ve never been treated like this either. More