Hyundai of Asheville - Service Center

Very thorough Kasey listened to my issues and took great notes and followed through well. Very pleased! I was able to get a quick appointment for a first oil change Kasey listened to my issues and took great notes and followed through well. Very pleased! I was able to get a quick appointment for a first oil change. More

Excellent Service Kasey provided very friendly service, answered questions, and was very patient. Being a senior citizen, you don't always receive such an excellent enc Kasey provided very friendly service, answered questions, and was very patient. Being a senior citizen, you don't always receive such an excellent encounter, but he done a phenomenal job. Would highly recommend Kasey and Hyundai of Asheville. More

Quick, friendly service Took my Elantra GT in for an oil change and other regular maintenance. Will got me in quickly, clearly explained what they'd be doing, and called me Took my Elantra GT in for an oil change and other regular maintenance. Will got me in quickly, clearly explained what they'd be doing, and called me within the hour to let me know my car was ready. When I picked it up, Will was friendly (as always) and helpful. My favorite part: my car was washed and vacuumed - ahhh! More

headlight moisture problem I bought a barely used 3.8 R -Spec which developed a moisture problem in the headlights. There was no question about replacing, cost or anything. C I bought a barely used 3.8 R -Spec which developed a moisture problem in the headlights. There was no question about replacing, cost or anything. Casey was above and beyond and always treats me as though I were the only customer they had. Superior customer service all the way around! More

Amazing service! I had my regular oil change, I take my car there every time and they do great work! Very friendly staff, a nice atmosphere in the dealership and quick I had my regular oil change, I take my car there every time and they do great work! Very friendly staff, a nice atmosphere in the dealership and quick and efficient service! I have worked with Will every time I've brought my accent in and he's always very personable and explains all the work that needs to be done to me so I understand what I'm spending money on. More

Horrible experience from start to finish I am not sure how Hyundai of Asheville has an almost 5 star rating on this site and 3 everywhere else. I made the mistake of ever walking in to Hyunda I am not sure how Hyundai of Asheville has an almost 5 star rating on this site and 3 everywhere else. I made the mistake of ever walking in to Hyundai of Asheville. I got a bad deal on my car (my fault). I wished I would have learned my lesson there but I have been using Hyundai for scheduled maintenance. Today I went in for 15,000 mile scheduled maintenance and my bill was 167 due to fuel induction service that I did not ask for. I will never go back. More

Love My New Car On 4-11-2014 I had an appointment with the service department of Hyundai of Asheville because my 2007 Hyundai Elantra was slipping out of 5th gear. Th On 4-11-2014 I had an appointment with the service department of Hyundai of Asheville because my 2007 Hyundai Elantra was slipping out of 5th gear. The man at the service department was very nice, I'm sorry I can't remember his name. Anyhow it turned out that even though the transmission was still under warranty I might have to buy a new clutch which was almost $800.00. My 100,000 mile warranty would expire soon and then I would be left to pay all future repairs on my own. I had talked to Justin the day before thinking it might be better to get another car. I didn't want to get a new one at first, but then the financing and interest rate was better so it seemed to make more sense. Justin was very helpful and listened to all my concerns. He helped me find just the right car which I now love. He even got me coffee! I never felt rushed or pressured to make a deal. I met several of the other people there and everyone was nice. I would definitely recommend Justin and Hyundai of Asheville to anyone looking to get another car. More

I was away from home on a business trip returning from Eastern TN when my vehicle broke down in the NC mountains on the afternoon of Jan. 8th. While I was awaiting the tow from AAA my husband contacted Hy Eastern TN when my vehicle broke down in the NC mountains on the afternoon of Jan. 8th. While I was awaiting the tow from AAA my husband contacted Hyundai of Asheville and spoke w/ Brian discussing the situation. Brian was very helpful from the start, demonstrating concern and advising that they would be certain to look at my vehicle as soon as possible once I arrived. The tow truck took longer than anticipated, and I barely made it to the dealership right before closing. Although he had a prior appointment, Brian stayed and greeted me and made sure that I was ok. Even though there were no loaner cars or rental cars available in the area due to the cold weather that had occurred over the recent days, he ensured that I made it to my hotel safely. Early the next morning I received a call regarding the status of my vehicle. The service center had my SUV repaired and I was on my way home by early afternoon. I greatly appreciate the service that Brian and his team provided. They showed concern and care and did everything that they could to ensure my safety for my return trip back to Atlanta. For a situation that nobody plans on or wants to occur, Brian's assistance was greatly appreciated. More

I bought my Veloster new from Hyundai of Asheville a year ago. I took it in because the front end is making a noise when gears shift, backing up, putting car in park, pulling forward slowly, putting car in ago. I took it in because the front end is making a noise when gears shift, backing up, putting car in park, pulling forward slowly, putting car in reverse/drive. The noise is never ending. I take my car to get serviced and the Service Techs along with the Service Desk tell me that the noise I hear is "special noise of the Veloster". Also on that service visit there were recalls and updates that needed to be done that I was unaware of. One of those included a part dealing with the brakes. They replaced the faulty piece but forgot to reconnect my emergency brake. I didn't notice until later that night that the emergency brake was not working at all, so the next morning I call the service desk to tell them I am coming back and will need to be done quickly and have gas in my car since this trip was not my fault as I didn't forget to reconnect the emergency brake. Upon leaving the dealership, the Service Desk man, Tommy, followed me out to my car, and told me that he doesn't feel that I will be happy with any service they give me and that I need to find another dealership and there is one in another County another 40 miles on top of the 30 I drove to get to their dealership. I told him that I had filed a complaint with Hyundai Motor Company for the poor customer service that I have continuely received, Tommy said yes I know, I told him I didn't need to be talking to him and I didn't like his attitude. He responded that he didn't like mine either. What kind of company allows your employees to tell customers that they need to go else where for service? Hyundai of Asheville does. More

Friendly helpful folks. Convenient, but the waiting room is too small. You can't gey away from the tv. I like having wifi so I can use my iPad. is too small. You can't gey away from the tv. I like having wifi so I can use my iPad. More