Hyundai of Asheville - Service Center

Excellent Service Will is always exceptional in service. He greets you immediately with a smile and calls you by name. He is always efficient and service is timely. I a Will is always exceptional in service. He greets you immediately with a smile and calls you by name. He is always efficient and service is timely. I appreciate the friendliness and personal touch that he provides. He always checks in on me personally when I am waiting at the dealership, my job, and how things are going. Will has been a huge asset in the service department and it is a pleasure dealing with him. Keep up the great work! Drew is a great personality. He is super friendly, energetic, and helpful every time I come in for service and start looking at trading my car. He always comes up to say "hello" and I know the next car I buy will be from him. He has pretty much won me over! His personality makes him a pleasure to deal with when looking at and buying cars is my least favorite thing to do. More

Excellent Service Kasey provided very friendly service, answered questions, and was very patient. Being a senior citizen, you don't always receive such an excellent enc Kasey provided very friendly service, answered questions, and was very patient. Being a senior citizen, you don't always receive such an excellent encounter, but he done a phenomenal job. Would highly recommend Kasey and Hyundai of Asheville. More

Excellent service advisor Will Kuhn has excellent customer service skills.He knows how to satisfy customers in a professional, personable way. Will is well knowledgeable in his Will Kuhn has excellent customer service skills.He knows how to satisfy customers in a professional, personable way. Will is well knowledgeable in his position,and has the answers to almost all my service questions.What he cannot answer, he is able to research quickly. He seems to work well with the the other dealership staff, as well as with the customers, and is an asset to the dealership. Good work Will. More

Very thorough Kasey listened to my issues and took great notes and followed through well. Very pleased! I was able to get a quick appointment for a first oil change Kasey listened to my issues and took great notes and followed through well. Very pleased! I was able to get a quick appointment for a first oil change. More

Quick, friendly service Took my Elantra GT in for an oil change and other regular maintenance. Will got me in quickly, clearly explained what they'd be doing, and called me Took my Elantra GT in for an oil change and other regular maintenance. Will got me in quickly, clearly explained what they'd be doing, and called me within the hour to let me know my car was ready. When I picked it up, Will was friendly (as always) and helpful. My favorite part: my car was washed and vacuumed - ahhh! More

headlight moisture problem I bought a barely used 3.8 R -Spec which developed a moisture problem in the headlights. There was no question about replacing, cost or anything. C I bought a barely used 3.8 R -Spec which developed a moisture problem in the headlights. There was no question about replacing, cost or anything. Casey was above and beyond and always treats me as though I were the only customer they had. Superior customer service all the way around! More

Amazing service! I had my regular oil change, I take my car there every time and they do great work! Very friendly staff, a nice atmosphere in the dealership and quick I had my regular oil change, I take my car there every time and they do great work! Very friendly staff, a nice atmosphere in the dealership and quick and efficient service! I have worked with Will every time I've brought my accent in and he's always very personable and explains all the work that needs to be done to me so I understand what I'm spending money on. More

Horrible experience from start to finish I am not sure how Hyundai of Asheville has an almost 5 star rating on this site and 3 everywhere else. I made the mistake of ever walking in to Hyunda I am not sure how Hyundai of Asheville has an almost 5 star rating on this site and 3 everywhere else. I made the mistake of ever walking in to Hyundai of Asheville. I got a bad deal on my car (my fault). I wished I would have learned my lesson there but I have been using Hyundai for scheduled maintenance. Today I went in for 15,000 mile scheduled maintenance and my bill was 167 due to fuel induction service that I did not ask for. I will never go back. More

Love My New Car On 4-11-2014 I had an appointment with the service department of Hyundai of Asheville because my 2007 Hyundai Elantra was slipping out of 5th gear. Th On 4-11-2014 I had an appointment with the service department of Hyundai of Asheville because my 2007 Hyundai Elantra was slipping out of 5th gear. The man at the service department was very nice, I'm sorry I can't remember his name. Anyhow it turned out that even though the transmission was still under warranty I might have to buy a new clutch which was almost $800.00. My 100,000 mile warranty would expire soon and then I would be left to pay all future repairs on my own. I had talked to Justin the day before thinking it might be better to get another car. I didn't want to get a new one at first, but then the financing and interest rate was better so it seemed to make more sense. Justin was very helpful and listened to all my concerns. He helped me find just the right car which I now love. He even got me coffee! I never felt rushed or pressured to make a deal. I met several of the other people there and everyone was nice. I would definitely recommend Justin and Hyundai of Asheville to anyone looking to get another car. More

I was away from home on a business trip returning from Eastern TN when my vehicle broke down in the NC mountains on the afternoon of Jan. 8th. While I was awaiting the tow from AAA my husband contacted Hy Eastern TN when my vehicle broke down in the NC mountains on the afternoon of Jan. 8th. While I was awaiting the tow from AAA my husband contacted Hyundai of Asheville and spoke w/ Brian discussing the situation. Brian was very helpful from the start, demonstrating concern and advising that they would be certain to look at my vehicle as soon as possible once I arrived. The tow truck took longer than anticipated, and I barely made it to the dealership right before closing. Although he had a prior appointment, Brian stayed and greeted me and made sure that I was ok. Even though there were no loaner cars or rental cars available in the area due to the cold weather that had occurred over the recent days, he ensured that I made it to my hotel safely. Early the next morning I received a call regarding the status of my vehicle. The service center had my SUV repaired and I was on my way home by early afternoon. I greatly appreciate the service that Brian and his team provided. They showed concern and care and did everything that they could to ensure my safety for my return trip back to Atlanta. For a situation that nobody plans on or wants to occur, Brian's assistance was greatly appreciated. More