Hyundai of Asheville - Service Center

First of all…this was my 3rd Tuscon bought at Asheville Hyundai…. WOW! I have never, ever been to a more sorry car dealership than Asheville Hyundai! The last Tucson I bought they gave me a punch card for Hyundai…. WOW! I have never, ever been to a more sorry car dealership than Asheville Hyundai! The last Tucson I bought they gave me a punch card for oil changes for $19.95…period…19.95! They gave me such sorry service in February that the service manager messaged me and said he would honor my punch cards AND fix my brakes to make up for that lousy experience. Well, I called, texted, messaged and left messages to him numerous times since February…NOT ONE TIME WOULD HE EVER ANSWER ME BACK! That’s been 5 months people!! He even gave me his personal cell number to contact him directly…which I did! No answer there either. So I made an appointment and went today. Again, they wouldn’t honor it AND the #*#*man would not even come out to talk to me. He was there but conveniently unavailable…I left and will NEVER, EVER be back…. They are all nice until after you sign the paperwork. Then you’re on your own! If you ever need a Hyundai drive on to Hendersonville or someplace else! #ashevillehyundai #somanylies #neveragain #lessonlearned More

Absolutely awful place and product. My car died i replaced the battery like they said it was.. 4 months later car dies in the middle of the road putting me in danger.. turns out there's a recall on t replaced the battery like they said it was.. 4 months later car dies in the middle of the road putting me in danger.. turns out there's a recall on the engine.. I take it into hyundai of asheville and all they do is lie. They're lazy and don't do anything. Highly incompetant (got the name and car wrong and then lost my keys. . TWICE when i came to get stuff out of my car.) No communication with the customers. Etc. They told me it'd be a max of 5 days to diagnose and fix my car.. lies.. i call back in a week cuz i hadnt heard anyrhing and they tell me itll be 6 to 8 weeks ... even though the issue is the engine recall and they KNOW IT! They have held my car hostage without even looking at it for 5 WEEKS now.. ive even BEGGING for answers or help.. since there are apparently no loaner cars available.. been to the dealership 5x since this started and called a few times with no answers.. finally opened a case with customer care which they closed with no resolution so I had to go through the process a SECOND TIME. And STILL no loaner car which they promised in 3 to 5 business days. No contact from my "case manager". Was then told this morning (when I went to grab stuff out of the car that I needed for an event this weekend 10 hours away) that it wasn't the engine it was $700 worth of other stuff that they "fixed" and now i owe and NOW THEYRE SAYING that didn't fix it and IT MIGHT BE THE ENGINE after all and I don't get the car back today as promised. I can't get a rental cuz rhey won't cover it up front and wont cover it at all unless its the engine.. and neither will my insurance since it's not MY FAULT that the car crapped out. More

We received excellent service from Amanda Buckheit. We were at the dealership because of mechanical problems with our Santa Fe. Amanda went above and beyond to help us especially considering we were not t were at the dealership because of mechanical problems with our Santa Fe. Amanda went above and beyond to help us especially considering we were not there to buy a car. If we were going to purchase a car, I would definitely want to work with Amanda. More

I already did...poor customer service and repair department Not reliable... Not professional. Hasn't made a bad experience better. Seem to not care... Please see additional comments made previously in survey Not reliable... Not professional. Hasn't made a bad experience better. Seem to not care... Please see additional comments made previously in survey. Charged for repair. Car wasn't repaired. No apology... No let's make this right Unreturned phone call email to Forest... I was supposed to hear from Will this week... Nope... Less.than.imoressed. I brought my car to the dealership for expertise in diagnosing ac problem. I got a $400 bill unreosired car and some excuses without phonecall until I contacted corporate .. Nuff said ? Lol More

Poor customer service by the service department I purchased a 2013 Hyundai Elantra GLS in 2014. I was told I would assume the remainder of the 10 year 100,000 mile warranty at the time of my purcha I purchased a 2013 Hyundai Elantra GLS in 2014. I was told I would assume the remainder of the 10 year 100,000 mile warranty at the time of my purchase. This car had approximately 13,000 miles when purchased. Last summer, I began to notice that the doors and windows had some type of cheap automotive tape around them, rather than plastic molding, like most cars. This tape was beginning to crack and peel. I called and talked with the servive manager. The manager told me to bring the car in and they would remove the old tape and replace it for free under my current warranty. I scheduled a servive appointment for that week. Unfortunately, I was bitten by a tick, became critically ill, and had to be hospitalized most of that year. I called the service department today and spoke with a person named Will, who identified himself as a service manager. Will was rude, speaking over me and making comments like "my people do not work for free". I explained to him that the service manager last summer had told me this would be covered under my original warranty. Will states the tape is only covered for 5 years, not 10, and it would cost approximately $500 for them to remove and replace this cheap tape. I explained to Will that I understood this was covered under my 10 year/10,000 mile warranty and that my car only has 25,000 miles on it. I asked to speak with the general manager, but was told he was at lunch. I asked he return my call. It has been 2 hours and I have not heard from the GM yet. Will asked me if I wanted him to schedule my oil change and tire rotation. I told him no and I will get my car serviced elsewhere. Will also stated to me that it is not his responsibility to tell me when my warranties are expiring. Very, very poor customer service and this person needs some training on how to interact with customers appropriately. Because of thos experience, I will not be returning to this dealership. My car mostly sat untouched this past yeR and only has 25,000 miles. You would think a dealership would stand behind a certfied preowned vehicle with such low mileage. More

Excellent experience! Theses guys are fantastic. Had a excellent experience at Hyundai of Asheville. Very helpful and kind. Everything worked out perfect. If you are in the market for a new car plea Had a excellent experience at Hyundai of Asheville. Very helpful and kind. Everything worked out perfect. If you are in the market for a new car please go see theses guys. You will not be disappointed at all!!!! More

DO NOT BUY FROM THIS DEALERSHIP I bought a 2011 Hyundia from this dealership and Did the required maintenance. I have reported problems with the motor numerous times and was advised I bought a 2011 Hyundia from this dealership and Did the required maintenance. I have reported problems with the motor numerous times and was advised to loosen my gas cap it was just vacuum locked. So now I need a new motor, still under warranty and at first they lied and said the motor wasn’t under warranty and when I found out differently the service manager, Will Kuhn was very disrespectful and very hateful. These people are not respectful of the female customers, I don’t really think they respect anyone after the contract is signed. I have read and saw responses to my ordeal and I am not the first person this has happened to. They refused to fix my car even after the National Highway Safety Adminstration made the company do a recall due to debris stopping up the oil galleries and causing engine failure. GET THAT WARRANTY SIGNED IN BLOOD and it still might be worthless.. More

Forrest Smith is the best service manager ever! I am a frequent customer of the service department at Hyundai of Asheville, and Forrest Smith is by far the best service manager I've ever dealt with. I am a frequent customer of the service department at Hyundai of Asheville, and Forrest Smith is by far the best service manager I've ever dealt with. My previous experiences with automobile dealer service departments have been about as pleasurable as root canals, but Mr. Smith and the entire service department at Hyundai of Asheville go above and beyond to ensure that I am a satisfied customer. I just had a major repair done on my car, and I can recommend the service department at Hyundai of Asheville without hesitation. That's because of people like Forrest Smith, shop foreman Daniel Miller, and service writer Heidi Tucker. I would give them 10 stars if I could. More

Thumbs up!! Thanks Heidi Tucker for making my dealership experience pleasant! I've dealt with a lot of dealership folks and you are one I will come back and deal Thanks Heidi Tucker for making my dealership experience pleasant! I've dealt with a lot of dealership folks and you are one I will come back and deal with. More

Great job! Heidi Ticker provides great, personalized service! She is pleasant, knowledgeable and professional. I encourage you to visit this dealership for frie Heidi Ticker provides great, personalized service! She is pleasant, knowledgeable and professional. I encourage you to visit this dealership for friendly, personalized service. Service after purchase is very important. More