Hyundai of Asheville - Service Center

Is buying a car from a dealership supposed to be a fun experience? If you ask most people they are bound to say decidedly, "NO". That's probably because they didn't buy their car from Manny. Manny Hollifi experience? If you ask most people they are bound to say decidedly, "NO". That's probably because they didn't buy their car from Manny. Manny Hollifield at Hyundai of Asheville is not your typical car salesman. When I came into the dealership that day I wasn't expecting to buy a car. Manny showed me how I could make a dream come true. There wasn't the slightest pressure. He listened. He worked around my schedule. When I decided to buy the Ioniq 6, Manny made it as easy as possible. He set up everything for me and told me I could call on him anytime regarding any problems and he kept his word. I am very happy with my new car and I know that Manny is a reliable friend that I can count on to answer any questions and walk me through any difficulties I may encounter. More

Staff were friendly and efficient - new waiting room was clean and well appointed - service was quick clean and well appointed - service was quick More

Nice staff. ..easy process purchasing car...easy service center experience bring car for slight repair. ..easy process purchasing car...easy service center experience bring car for slight repair. More

The service team here is f'n on it. Excellent customer service and amazing communication (Jesse and Nick). This place is, with no exceptions, above and beyond the other local dealershi Excellent customer service and amazing communication (Jesse and Nick). This place is, with no exceptions, above and beyond the other local dealership. Avoid the headache and go straight to this location. More

Do NOT , I repeat DO NOT do business with this dealership. They are predatory, dishonest, and do not back their customers. Ive called 5 times to managers, service people and have not received a ca dealership. They are predatory, dishonest, and do not back their customers. Ive called 5 times to managers, service people and have not received a call back. They lied to my face, and stole money for work they did not do. Went and got a second opinion and was told they are KNOWN for operating their business in this manner. I am in the works with talking to a reporter about this any many other claims of the same business practices. More

First of all…this was my 3rd Tuscon bought at Asheville Hyundai…. WOW! I have never, ever been to a more sorry car dealership than Asheville Hyundai! The last Tucson I bought they gave me a punch card for Hyundai…. WOW! I have never, ever been to a more sorry car dealership than Asheville Hyundai! The last Tucson I bought they gave me a punch card for oil changes for $19.95…period…19.95! They gave me such sorry service in February that the service manager messaged me and said he would honor my punch cards AND fix my brakes to make up for that lousy experience. Well, I called, texted, messaged and left messages to him numerous times since February…NOT ONE TIME WOULD HE EVER ANSWER ME BACK! That’s been 5 months people!! He even gave me his personal cell number to contact him directly…which I did! No answer there either. So I made an appointment and went today. Again, they wouldn’t honor it AND the #*#*man would not even come out to talk to me. He was there but conveniently unavailable…I left and will NEVER, EVER be back…. They are all nice until after you sign the paperwork. Then you’re on your own! If you ever need a Hyundai drive on to Hendersonville or someplace else! #ashevillehyundai #somanylies #neveragain #lessonlearned More

Absolutely awful place and product. My car died i replaced the battery like they said it was.. 4 months later car dies in the middle of the road putting me in danger.. turns out there's a recall on t replaced the battery like they said it was.. 4 months later car dies in the middle of the road putting me in danger.. turns out there's a recall on the engine.. I take it into hyundai of asheville and all they do is lie. They're lazy and don't do anything. Highly incompetant (got the name and car wrong and then lost my keys. . TWICE when i came to get stuff out of my car.) No communication with the customers. Etc. They told me it'd be a max of 5 days to diagnose and fix my car.. lies.. i call back in a week cuz i hadnt heard anyrhing and they tell me itll be 6 to 8 weeks ... even though the issue is the engine recall and they KNOW IT! They have held my car hostage without even looking at it for 5 WEEKS now.. ive even BEGGING for answers or help.. since there are apparently no loaner cars available.. been to the dealership 5x since this started and called a few times with no answers.. finally opened a case with customer care which they closed with no resolution so I had to go through the process a SECOND TIME. And STILL no loaner car which they promised in 3 to 5 business days. No contact from my "case manager". Was then told this morning (when I went to grab stuff out of the car that I needed for an event this weekend 10 hours away) that it wasn't the engine it was $700 worth of other stuff that they "fixed" and now i owe and NOW THEYRE SAYING that didn't fix it and IT MIGHT BE THE ENGINE after all and I don't get the car back today as promised. I can't get a rental cuz rhey won't cover it up front and wont cover it at all unless its the engine.. and neither will my insurance since it's not MY FAULT that the car crapped out. More

We received excellent service from Amanda Buckheit. We were at the dealership because of mechanical problems with our Santa Fe. Amanda went above and beyond to help us especially considering we were not t were at the dealership because of mechanical problems with our Santa Fe. Amanda went above and beyond to help us especially considering we were not there to buy a car. If we were going to purchase a car, I would definitely want to work with Amanda. More

I already did...poor customer service and repair department Not reliable... Not professional. Hasn't made a bad experience better. Seem to not care... Please see additional comments made previously in survey Not reliable... Not professional. Hasn't made a bad experience better. Seem to not care... Please see additional comments made previously in survey. Charged for repair. Car wasn't repaired. No apology... No let's make this right Unreturned phone call email to Forest... I was supposed to hear from Will this week... Nope... Less.than.imoressed. I brought my car to the dealership for expertise in diagnosing ac problem. I got a $400 bill unreosired car and some excuses without phonecall until I contacted corporate .. Nuff said ? Lol More

Poor customer service by the service department I purchased a 2013 Hyundai Elantra GLS in 2014. I was told I would assume the remainder of the 10 year 100,000 mile warranty at the time of my purcha I purchased a 2013 Hyundai Elantra GLS in 2014. I was told I would assume the remainder of the 10 year 100,000 mile warranty at the time of my purchase. This car had approximately 13,000 miles when purchased. Last summer, I began to notice that the doors and windows had some type of cheap automotive tape around them, rather than plastic molding, like most cars. This tape was beginning to crack and peel. I called and talked with the servive manager. The manager told me to bring the car in and they would remove the old tape and replace it for free under my current warranty. I scheduled a servive appointment for that week. Unfortunately, I was bitten by a tick, became critically ill, and had to be hospitalized most of that year. I called the service department today and spoke with a person named Will, who identified himself as a service manager. Will was rude, speaking over me and making comments like "my people do not work for free". I explained to him that the service manager last summer had told me this would be covered under my original warranty. Will states the tape is only covered for 5 years, not 10, and it would cost approximately $500 for them to remove and replace this cheap tape. I explained to Will that I understood this was covered under my 10 year/10,000 mile warranty and that my car only has 25,000 miles on it. I asked to speak with the general manager, but was told he was at lunch. I asked he return my call. It has been 2 hours and I have not heard from the GM yet. Will asked me if I wanted him to schedule my oil change and tire rotation. I told him no and I will get my car serviced elsewhere. Will also stated to me that it is not his responsibility to tell me when my warranties are expiring. Very, very poor customer service and this person needs some training on how to interact with customers appropriately. Because of thos experience, I will not be returning to this dealership. My car mostly sat untouched this past yeR and only has 25,000 miles. You would think a dealership would stand behind a certfied preowned vehicle with such low mileage. More