Hyundai of Asheville

Great experience, Outstanding Employees This was my second car buying experience at Hyundai of Asheville, and am glad I decided to go back. First, the initial contact went very well, Cassie This was my second car buying experience at Hyundai of Asheville, and am glad I decided to go back. First, the initial contact went very well, Cassie was very helpful, and listened and quickly got the process going, which was very important to me. Secondly, at arrival at location, I met with Manny, he went over all of the details, and features of car of interest, and did a full test drive. Manny was very helpful and professional through out the whole buying process. Could not ask for a better team to have during the car buying process. More

What a team! I was given a great, professional "car buying" experience. I didn't expect the "AWESOME" treatment of compassion, determination and team work that e I was given a great, professional "car buying" experience. I didn't expect the "AWESOME" treatment of compassion, determination and team work that extended all over the dealership and with the banks. I was amazed and overwhelmed with joy that such a great deal was possible. Sad to say, I had let years of another dealership, degrade my thinking, that I wasn't ever able to afford a newer model vehicle, like this one. So, after visiting this dealership, just one time, the professional atmosphere was exactly what I had always hoped for. Thanks to the team at Hyundai of Asheville, I will not be visiting any other dealerships. More

Continued customer care before, during and after the sale Manny had a "no hassle" approach from the first day I met him even though I wasn't ready to purchase that day. During the buying experience, he answe Manny had a "no hassle" approach from the first day I met him even though I wasn't ready to purchase that day. During the buying experience, he answered my 100+ questions with patience and understanding. I am a tough negotiator and I know that Manny gave me the best deal possible. Since the sale, I have called him numerous times with questions about my new Azera as well as my husbands Santa Fe (which we purchased at another dealership). He is always available and never sounds like I am "bothering" him. We will DEFINITELY purchase our next vehicle from Manny! More

Great Experience Steve was great to work with and made the process as painless as possible. Everyone we dealt with was very pleasant to deal with. I would recommend th Steve was great to work with and made the process as painless as possible. Everyone we dealt with was very pleasant to deal with. I would recommend them to anyone who asks. More

DO NOT BUY FROM THIS DEALERSHIP I bought a 2011 Hyundia from this dealership and Did the required maintenance. I have reported problems with the motor numerous times and was advised I bought a 2011 Hyundia from this dealership and Did the required maintenance. I have reported problems with the motor numerous times and was advised to loosen my gas cap it was just vacuum locked. So now I need a new motor, still under warranty and at first they lied and said the motor wasn’t under warranty and when I found out differently the service manager, Will Kuhn was very disrespectful and very hateful. These people are not respectful of the female customers, I don’t really think they respect anyone after the contract is signed. I have read and saw responses to my ordeal and I am not the first person this has happened to. They refused to fix my car even after the National Highway Safety Adminstration made the company do a recall due to debris stopping up the oil galleries and causing engine failure. GET THAT WARRANTY SIGNED IN BLOOD and it still might be worthless.. More

Total Satisfaction From start to finish this was an easy transaction. The knowledgeable staff and inviting atmosphere made this a pleasant experience. Steve Mathis shine From start to finish this was an easy transaction. The knowledgeable staff and inviting atmosphere made this a pleasant experience. Steve Mathis shined in his expertise and customer service. He answered all of our questions and shared a wealth of information on the car we purchased. Rick Anderson guided us through the financing process in a clear concise manner. This is what it's like to work with professionals. Total satisfaction. More

Epic Customer Service Steven Mathis was so kind. He walked me through the whole process of trading, financing, and extras like bluelink and roadside assistance. He explain Steven Mathis was so kind. He walked me through the whole process of trading, financing, and extras like bluelink and roadside assistance. He explained all the paperwork thoroughly. Go see Steven Mathis @ Hyundai of Asheville! More

Great service and professionalism. Steve was very knowledgeable, friendly and understanding. He helped my husband and I with all questions and concerns that we had ( which we had many). Steve was very knowledgeable, friendly and understanding. He helped my husband and I with all questions and concerns that we had ( which we had many). Also went out of his way to get us the best deal possible. And also very friendly to our girls, he even bought them snacks. Highly recommend him. Thank you Steve. More

Was talked to like a dog Yesterday I took my charger to get the windows tinted. When the car was returned to me, it was obvious someone had hit it while it was in the parking Yesterday I took my charger to get the windows tinted. When the car was returned to me, it was obvious someone had hit it while it was in the parking lot if Hyundai of Asheville, weather it was a tech, or sales guy or customer.... idk. I was cool about it till it was made obvious that Hyundai was going to take zero responsibility for it. The way I was talked to by Josh was not tolerated for long. I will stand up for myself, I will make sure Hyundai pays to fix my car. If your thinking about getting a Hyundai or buying a used car from Hyundai, Keep in mind they are not female friendly, will talk to you like a dog, and will not stand behind their own company. What a crap experience. I’m embarrassed FOR you, Hyundai. More

Forrest Smith is the best service manager ever! I am a frequent customer of the service department at Hyundai of Asheville, and Forrest Smith is by far the best service manager I've ever dealt with. I am a frequent customer of the service department at Hyundai of Asheville, and Forrest Smith is by far the best service manager I've ever dealt with. My previous experiences with automobile dealer service departments have been about as pleasurable as root canals, but Mr. Smith and the entire service department at Hyundai of Asheville go above and beyond to ensure that I am a satisfied customer. I just had a major repair done on my car, and I can recommend the service department at Hyundai of Asheville without hesitation. That's because of people like Forrest Smith, shop foreman Daniel Miller, and service writer Heidi Tucker. I would give them 10 stars if I could. More