Hyundai of Asheville

Poor business ethics. Employee quit and stole our extra key fob. They wouldn't stand behind their business and tried to charge us $315 for it. After buying two cars from th Employee quit and stole our extra key fob. They wouldn't stand behind their business and tried to charge us $315 for it. After buying two cars from them on one day the sunroof implodes on our ride home. They failed to inform us that at the time of our purchase their is a class action suit against Hyundai for imploding sunroofs. They failed to inform my daughter that she needed her tires rotated every 6-10,000 miles. Now because I gave them a bad review they called me and said that my business is no longer accepted. They are snakes and only interested in selling a car . They will not stand behind their product or their employees. More

Great service I Worked with Bobby to find the perfect car to fit what I Clarify as the perfect vehicle for me! He was very knowledgeable and worked nonstop to find I Worked with Bobby to find the perfect car to fit what I Clarify as the perfect vehicle for me! He was very knowledgeable and worked nonstop to find what I wanted in a vehicle as well as the price I wanted in a vehicle. I highly recommend Hyundai of Asheville and Bobby. Not only does he work hard for you he makes the whole process easier as he has a great disposition. More

Very helpful My wife and I came in looking for a car and all the staff was very helpful the sales rep Bobby was very Knowledgeable and a blast to talk to will My wife and I came in looking for a car and all the staff was very helpful the sales rep Bobby was very Knowledgeable and a blast to talk to will More

Elantra Test Drive Came out to test drive an Elantra. Zach helped me out. He was informative and polite and really convinced me I should upgrade my ancient Toyota. Marty Came out to test drive an Elantra. Zach helped me out. He was informative and polite and really convinced me I should upgrade my ancient Toyota. Marty also spoke to me about Hyundia's fabulous track record. Good service, clean place, good people. More

Amazing people! I definitley recommend if you're looking for a great car, and honest salespeople to stop by Hyundai of asheville! Tiffany is amazing, she wont rush yo I definitley recommend if you're looking for a great car, and honest salespeople to stop by Hyundai of asheville! Tiffany is amazing, she wont rush you into anything, and she'll make sure your new car is perfect and ready to go More

Awesome experience I had a wonderful experience when visiting Hyundai of Asheville Bobby was very helpful while we were looking for a new car! Would definitely recommend I had a wonderful experience when visiting Hyundai of Asheville Bobby was very helpful while we were looking for a new car! Would definitely recommend working with him to find your vehicle!! More

Poor customer service by the service department I purchased a 2013 Hyundai Elantra GLS in 2014. I was told I would assume the remainder of the 10 year 100,000 mile warranty at the time of my purcha I purchased a 2013 Hyundai Elantra GLS in 2014. I was told I would assume the remainder of the 10 year 100,000 mile warranty at the time of my purchase. This car had approximately 13,000 miles when purchased. Last summer, I began to notice that the doors and windows had some type of cheap automotive tape around them, rather than plastic molding, like most cars. This tape was beginning to crack and peel. I called and talked with the servive manager. The manager told me to bring the car in and they would remove the old tape and replace it for free under my current warranty. I scheduled a servive appointment for that week. Unfortunately, I was bitten by a tick, became critically ill, and had to be hospitalized most of that year. I called the service department today and spoke with a person named Will, who identified himself as a service manager. Will was rude, speaking over me and making comments like "my people do not work for free". I explained to him that the service manager last summer had told me this would be covered under my original warranty. Will states the tape is only covered for 5 years, not 10, and it would cost approximately $500 for them to remove and replace this cheap tape. I explained to Will that I understood this was covered under my 10 year/10,000 mile warranty and that my car only has 25,000 miles on it. I asked to speak with the general manager, but was told he was at lunch. I asked he return my call. It has been 2 hours and I have not heard from the GM yet. Will asked me if I wanted him to schedule my oil change and tire rotation. I told him no and I will get my car serviced elsewhere. Will also stated to me that it is not his responsibility to tell me when my warranties are expiring. Very, very poor customer service and this person needs some training on how to interact with customers appropriately. Because of thos experience, I will not be returning to this dealership. My car mostly sat untouched this past yeR and only has 25,000 miles. You would think a dealership would stand behind a certfied preowned vehicle with such low mileage. More

I'm very happy My salesperson went the extra mile to make sure i was happy. His follow up after the purchase has been great! I would definitely recommend Manny 😁 My salesperson went the extra mile to make sure i was happy. His follow up after the purchase has been great! I would definitely recommend Manny 😁 More

Patronizing I couldn’t even test drive a vehicle i was interested in. Kept steering me to vehicles i did not want. will no longer consider a Hyundai because of th I couldn’t even test drive a vehicle i was interested in. Kept steering me to vehicles i did not want. will no longer consider a Hyundai because of this experience. Plenty of other car companies to consider. Asheville has the worst group of dealers i have ever experienced. Will shop in greenville or knoxville for the best deals. More