Hyundai of Asheville

My experience was amazing!!! After speaking with Mary Ann wanting to purchase a Genesis, Ryan informed her that one had come available. It arrived and I loved it!!! Charles, Mary Ann and my husband worked on wanting to purchase a Genesis, Ryan informed her that one had come available. It arrived and I loved it!!! Charles, Mary Ann and my husband worked on the details, them Mike Lawson made the closing very easy. I went home with a car I love!!! Thank you all for making this experience so awesome!!!!! More

My experience with the 3 staff members mentioned was excellent! i spoke with Mary Ann upon arrival, she was pleasant down to earth, and thorough. I was unable o afford the vehicle I originally wanted excellent! i spoke with Mary Ann upon arrival, she was pleasant down to earth, and thorough. I was unable o afford the vehicle I originally wanted but she was able to redirect me to a brand new vehicle that was within my budget and walked me through my process explaining the features and I was completely satisfied. I did not know I was eligible for a $500 rebate as a veteran and found out today and called her to let her know and she asked if I had the proper paper work for proof and is assisting me further (4 days after the purchase) due to the oversight, she is awesome!! Charles was friendly and eased my mind about financing and assured me that they would do the best they could to accomodate me, he fullfilled what he proposed!! And last but not least, BILLY the (WIZ) KID DID AN OUTSTANDING JOB SECURING ME A FINANCER, THAT EXCEEDED MY EXPECTATIONS!! This team of employees at this dealership deserve a standing ovation for OUTSTANDING customer service, they did a wonderful job!! More

I had done quite a lot of research prior to beginning to actually visit dealerships to test drive vehicles. I had pretty much decided on a Hyundai Sonata, both because of the great warranty Hyundai offers actually visit dealerships to test drive vehicles. I had pretty much decided on a Hyundai Sonata, both because of the great warranty Hyundai offers on their vehicles, and because I loved the way the car looked. I had a friend that had owned a Hyundai, and loved it. I had gone so far as to pre-qualify through Hyundai of Asheville's website. Ryan called me within a day, to go over my application, and set up an appointment on Saturday to test-drive some cars. So far, so good, right? I arrived at the dealership on Saturday, at my appointment time, and asked to speak with Ryan (which he had asked me to do during our phone call.) Ryan immediately passed me on to one of the new salespeople, John Paul, or JP. JP was a delight, young and eager, and wonderful to work with. I told JP what vehicles I was interested in, told him I had done quite a lot of research online, told him I had pre-qualified with Ryan, and even told him what color Sonata I wanted to try out. I then spent the next 40 minutes filling out paperwork, including another credit application, even though I had already done so. I kept trying to explain that I was only shopping at this point, not buying, and I just WANTED TO DRIVE A CAR! Poor JP had to explain that this ridiculous procedure was just how they did things, and that he was going to go get a car to drive, as soon as we finished. At one point, my brother, who was with me, and who sold cars once upon a time, stuck his head into the corner office, where at least 10 employees were milling around, and told them they were going to lose an almost certain sale if they didn't just let me test drive a vehicle!!! Long story short, by the time they finally brought a vehicle up to try out (not the one I was interested in, by the way), I was so annoyed, there was no possible way I was going to fall in love with the car. I have to stress that the salesperson, JP was terrific. He had nothing to do with the loss of this sale. His supervisor, who's name I cannot recall, probably because I was so annoyed, tried to do some damage control after we drove the car, and proceeded to try to hard-sell me, even though I told him also that I was only shopping, not buying. I would never return to this dealership, and will certainly share my experience with anyone I know who asks. First rule of sales - you can't sell a product your customer isn't in love with. I never had a chance to love the car, so Hyundai of Asheville won't be selling me one... More

This dealership goes above and beyond to make sure your needs are met. Very friendly service with great customer service skills. Would buy again from this dealer in the future. needs are met. Very friendly service with great customer service skills. Would buy again from this dealer in the future. More

This dealership provided an interesting car buying experience. They had a decent selection of vehicles and the Service Department is one of the best I have ever dealt with. experience. They had a decent selection of vehicles and the Service Department is one of the best I have ever dealt with. More

Jeff got us out the door when we needed. We had a deadline on the day and we knew what we wanted. He helped us get there, and on time. Great job! We're very happy with our new Accent. It's perfect. deadline on the day and we knew what we wanted. He helped us get there, and on time. Great job! We're very happy with our new Accent. It's perfect. More

We actually bought TWO cars here within 4 days the Hyundai Sonata SE and Hyundai Santa Fe 2.0 Turbo. Our first day's experience had some trials and tribulations, however, when Bill took over us as th Hyundai Sonata SE and Hyundai Santa Fe 2.0 Turbo. Our first day's experience had some trials and tribulations, however, when Bill took over us as the sales agent he did an EXCELLENT job rectifying ALL issues and making our buying experience a very pleasant and smooth transaction. Bill is very knowledgeable and experienced and knows his products inside and out. He does his research and it shows. Jared handled the finance aspect of the transactions. With both cars it was fast and painless. He is like a 6' 7" teddy bear with a big heart and truly cares about his customers. Michael is Sales Manager. He appears to have great respect for his employees as do they for him. He is very dedicated to his job, sales team and customers he is working with. Everything that was promised to us was done exactly how they said it would be. Buying one car is difficult enough, but to be able and buy two cars, have your needs and wants paid close attention to and fulfilled, negotiations to be beneficial to both parties and customer service to truly mean something is a dealership for us. Would definitely buy another car from not only Hyundai of Asheville, but utilize Bill again as our sales agent. They work hard to earn your business! :) Shirl Mederlet More

I have not purchased a vehicle from Hyundai of Asheville yet but after being in the middle of a conversation between your salesman Richard Parton and a family member of mine who is a die hard Toyota fan and yet but after being in the middle of a conversation between your salesman Richard Parton and a family member of mine who is a die hard Toyota fan and hearing the exchange of ideas I will almost certainly purchase a new Hyundai from Richard. I was highly impressed with his passion and knowledge regarding almost every step of purchasing a new vehicle. He is the kind of car salesman that a person needs when making a very big buying decision like a vehicle. If you are looking not only for some of the best made vehicles today but also a sales professional that knows how to find the "perfect" vehicle for you, then head down to ALV Hyundai and demand to have Richard as your sales professional! More

I was lucky to have Richard Parton walk me through and make my first purchase on my own a perfect experience. He was beyond helpful, he cared about my personal needs and making sure the vehicle I chose fi make my first purchase on my own a perfect experience. He was beyond helpful, he cared about my personal needs and making sure the vehicle I chose fit those needs. Not only would I recommend others to go to Hyundai, I high recommend they find Richard, because he truly cares about his customers and their experience in buying a car! More

I was very hesitant to buy a new care, but my current I was very hesitant to buy a new care, but my current vehicle was barely running, needed major repairs and had high mileage. I had looked at car r I was very hesitant to buy a new care, but my current vehicle was barely running, needed major repairs and had high mileage. I had looked at car reviews and decided to get a Chevy Cruze. After a long process, the financing didn't work out. And I'm glad it didn't! My friend suggested the Hyundai dealer and I fell in love with the Elantra. My salesman and the team at Hyundai worked very, very hard to get me the best deal on my trade in and payments withing my budget. The Elantra is beautiful- it has a sportier exterior line, a higher quality interior finish and better detailing than the Cruze. And my new 'Baby' came appointed with a ton of extras! I will save money not having to go to the Orange Peel to get my electronica/dubstep fix now that I have all those stations on my Sirius satellite radio! Yes, I'm talkin road trip now!! I would recommend Hyundai of Asheville to anyone. And I will, eventually, go back there to upgrade my 'Baby' one day! Bill made fresh coffee for me while I was waiting. He was kind and personable. I am totally happy with the 'Hyundai Experience of Asheville'!! More