Hyundai of Asheville

I had done quite a lot of research prior to beginning to actually visit dealerships to test drive vehicles. I had pretty much decided on a Hyundai Sonata, both because of the great warranty Hyundai offers actually visit dealerships to test drive vehicles. I had pretty much decided on a Hyundai Sonata, both because of the great warranty Hyundai offers on their vehicles, and because I loved the way the car looked. I had a friend that had owned a Hyundai, and loved it. I had gone so far as to pre-qualify through Hyundai of Asheville's website. Ryan called me within a day, to go over my application, and set up an appointment on Saturday to test-drive some cars. So far, so good, right? I arrived at the dealership on Saturday, at my appointment time, and asked to speak with Ryan (which he had asked me to do during our phone call.) Ryan immediately passed me on to one of the new salespeople, John Paul, or JP. JP was a delight, young and eager, and wonderful to work with. I told JP what vehicles I was interested in, told him I had done quite a lot of research online, told him I had pre-qualified with Ryan, and even told him what color Sonata I wanted to try out. I then spent the next 40 minutes filling out paperwork, including another credit application, even though I had already done so. I kept trying to explain that I was only shopping at this point, not buying, and I just WANTED TO DRIVE A CAR! Poor JP had to explain that this ridiculous procedure was just how they did things, and that he was going to go get a car to drive, as soon as we finished. At one point, my brother, who was with me, and who sold cars once upon a time, stuck his head into the corner office, where at least 10 employees were milling around, and told them they were going to lose an almost certain sale if they didn't just let me test drive a vehicle!!! Long story short, by the time they finally brought a vehicle up to try out (not the one I was interested in, by the way), I was so annoyed, there was no possible way I was going to fall in love with the car. I have to stress that the salesperson, JP was terrific. He had nothing to do with the loss of this sale. His supervisor, who's name I cannot recall, probably because I was so annoyed, tried to do some damage control after we drove the car, and proceeded to try to hard-sell me, even though I told him also that I was only shopping, not buying. I would never return to this dealership, and will certainly share my experience with anyone I know who asks. First rule of sales - you can't sell a product your customer isn't in love with. I never had a chance to love the car, so Hyundai of Asheville won't be selling me one... More

This dealership goes above and beyond to make sure your needs are met. Very friendly service with great customer service skills. Would buy again from this dealer in the future. needs are met. Very friendly service with great customer service skills. Would buy again from this dealer in the future. More

This dealership provided an interesting car buying experience. They had a decent selection of vehicles and the Service Department is one of the best I have ever dealt with. experience. They had a decent selection of vehicles and the Service Department is one of the best I have ever dealt with. More

Jeff got us out the door when we needed. We had a deadline on the day and we knew what we wanted. He helped us get there, and on time. Great job! We're very happy with our new Accent. It's perfect. deadline on the day and we knew what we wanted. He helped us get there, and on time. Great job! We're very happy with our new Accent. It's perfect. More

We actually bought TWO cars here within 4 days the Hyundai Sonata SE and Hyundai Santa Fe 2.0 Turbo. Our first day's experience had some trials and tribulations, however, when Bill took over us as th Hyundai Sonata SE and Hyundai Santa Fe 2.0 Turbo. Our first day's experience had some trials and tribulations, however, when Bill took over us as the sales agent he did an EXCELLENT job rectifying ALL issues and making our buying experience a very pleasant and smooth transaction. Bill is very knowledgeable and experienced and knows his products inside and out. He does his research and it shows. Jared handled the finance aspect of the transactions. With both cars it was fast and painless. He is like a 6' 7" teddy bear with a big heart and truly cares about his customers. Michael is Sales Manager. He appears to have great respect for his employees as do they for him. He is very dedicated to his job, sales team and customers he is working with. Everything that was promised to us was done exactly how they said it would be. Buying one car is difficult enough, but to be able and buy two cars, have your needs and wants paid close attention to and fulfilled, negotiations to be beneficial to both parties and customer service to truly mean something is a dealership for us. Would definitely buy another car from not only Hyundai of Asheville, but utilize Bill again as our sales agent. They work hard to earn your business! :) Shirl Mederlet More

I have not purchased a vehicle from Hyundai of Asheville yet but after being in the middle of a conversation between your salesman Richard Parton and a family member of mine who is a die hard Toyota fan and yet but after being in the middle of a conversation between your salesman Richard Parton and a family member of mine who is a die hard Toyota fan and hearing the exchange of ideas I will almost certainly purchase a new Hyundai from Richard. I was highly impressed with his passion and knowledge regarding almost every step of purchasing a new vehicle. He is the kind of car salesman that a person needs when making a very big buying decision like a vehicle. If you are looking not only for some of the best made vehicles today but also a sales professional that knows how to find the "perfect" vehicle for you, then head down to ALV Hyundai and demand to have Richard as your sales professional! More

I was lucky to have Richard Parton walk me through and make my first purchase on my own a perfect experience. He was beyond helpful, he cared about my personal needs and making sure the vehicle I chose fi make my first purchase on my own a perfect experience. He was beyond helpful, he cared about my personal needs and making sure the vehicle I chose fit those needs. Not only would I recommend others to go to Hyundai, I high recommend they find Richard, because he truly cares about his customers and their experience in buying a car! More

I was very hesitant to buy a new care, but my current I was very hesitant to buy a new care, but my current vehicle was barely running, needed major repairs and had high mileage. I had looked at car r I was very hesitant to buy a new care, but my current vehicle was barely running, needed major repairs and had high mileage. I had looked at car reviews and decided to get a Chevy Cruze. After a long process, the financing didn't work out. And I'm glad it didn't! My friend suggested the Hyundai dealer and I fell in love with the Elantra. My salesman and the team at Hyundai worked very, very hard to get me the best deal on my trade in and payments withing my budget. The Elantra is beautiful- it has a sportier exterior line, a higher quality interior finish and better detailing than the Cruze. And my new 'Baby' came appointed with a ton of extras! I will save money not having to go to the Orange Peel to get my electronica/dubstep fix now that I have all those stations on my Sirius satellite radio! Yes, I'm talkin road trip now!! I would recommend Hyundai of Asheville to anyone. And I will, eventually, go back there to upgrade my 'Baby' one day! Bill made fresh coffee for me while I was waiting. He was kind and personable. I am totally happy with the 'Hyundai Experience of Asheville'!! More

The guys a Hyundai of Asheville were wonderful to work with. They went above and beyond to get me a great car at a great price. I came in unsure if I was going to purchase that day. Once I looked at and d with. They went above and beyond to get me a great car at a great price. I came in unsure if I was going to purchase that day. Once I looked at and drove the elantra, I was in love. I gave them my budget and they worked very hard for me, and made it work within my budget. I not only got a great car but I also got it within the budget that I could afford. More

Yesterday me and my partner went to trade in our car with a (new for us) used car. We had seen a Toyota RAV4 on the internet and wanted to test drive it. We were looking for an SUV or a wagon or a hatchback. a (new for us) used car. We had seen a Toyota RAV4 on the internet and wanted to test drive it. We were looking for an SUV or a wagon or a hatchback. A few days ago we test drove a Honda CR-V at another dealership in Atlanta and the experience was horrible. But I can't say the same about Hyundai of Asheville. So much better staff all together. Very friendly! It turned out the car wasn't even ready to show yet, but they still let us test drive it. We really liked it, and saw beyond the dirt :) After the test drive, we worked out a payment which was in our budget without any games or tricks (hate the games that the sales people play!). We didn't feel like they just wanted to get our money. Very pleasant experience, wish all the dealerships were like that. Definitely would go back there to get a second vehicle when the time comes. I do think they could've washed the car better and more detailed, but it was fine and we just wanted to go home :) I'm very excited about the new car and hope it serves us for a long time :) More