Hyundai of Anderson

Poor service I loved the 2 Sonatas that I have owned. The first one never gave me a problem, and I traded it at Anderson Hyundai for another that I have enjoyed u I loved the 2 Sonatas that I have owned. The first one never gave me a problem, and I traded it at Anderson Hyundai for another that I have enjoyed until I began having "loss of power" issues. When I first noted it, it was only in accelerating from a stop. I was told 3 times that it was the "double clutch" that this car had (2016). Then I began having problems with loss of power while driving at a steady speed, even when it was on cruise control. I had it towed in and when I arrived with the wrecker, I was told the service department would be in touch with me as soon as they had a chance to check it out. 13 days later I was asked to return my rental car to exchange for another. Upon arriving at Enterprise of Anderson I was told that THEY had received a message that my rental contract was to end the next day. Since I didn't want to drive 30 miles one way back to Anderson the next day, I asked them to call Anderson Hyundai and verify that my car was finished. They called and were told my car was ready to pick up. When they took me to Hyundai, I was told that the service techs were unable to "duplicate the problem" I had described. Four days later, I went to another dealer to consider trading cars. The sales manager there drove my car and then came to me and said, "Ma'am, you have a problem..." He offered to tell the service department his experience which was much the same as mine. I started home and even leaving that car dealership the power started cutting out. Then on US 25 with several cars following me, the power cut back so severely that I thought the car would stall completely. I called Hyundai of Anderson; they sent another tow truck; they arranged for another rental car. After 12 days they still had not been able to duplicate the problem. During this nearly a months time, Hyundai of Anderson initiated only one call to me. That was the day after Labor Day when the service manager called to ask me why the car was back on their lot (it was taken in on Saturday of Labor Day Weekend). I called several times to find out if they had identified the problem. Several times I was told they had not had time to look at it during that first 13-day period. I asked one of the managers (Parts Dept.?) if he would take the car home with him and drive it for 3 or 4 days. I told him I didn't care about the number of miles it took, but I just wanted the problem identified. Although it may have simply been coincidence, the 2 times that the loss of power was the worst I had driven it for over an hour and it was 91 degrees outside. I suggested they take it for a longer drive in similar weather conditions. After suggesting 3 times that they talk to the manager at the other dealership, the owner of Anderson Hyundai finally agreed to speak with him. I called and then gave the phone to the owner. After listening to the other man on the phone, he hung up the phone and said, "Well, he's just a sales manager; he's not a technician." At any rate, I picked up my Hyundai on Sept. 12th without the service department telling me it was ready, and bought a Nissan the same day. Hyundai automobiles are great, IF you can find a conscientious service department! More

Amazing Customer Service!! This was the second vehicle that I purchased from this dealership. My last car was the best overall vehicle I ever owned. So I felt confident in buyin This was the second vehicle that I purchased from this dealership. My last car was the best overall vehicle I ever owned. So I felt confident in buying a Hyundai again. The young man that helped me make my decision was a very good salesman but more than that he knew his product and never made me feel pressured. Also, Jordan had one item that he promised to follow up with me about, and honestly I didn't think he would remember, but he did. That was impressive to me. Finally, I was in and out very quickly and I am loving my car! Excellent dealership! More

Exceptional customer service. My daughter who is a student at Clemson university had acceleration problems with her 2017 Tuscon. We called the dealership and informed them that th My daughter who is a student at Clemson university had acceleration problems with her 2017 Tuscon. We called the dealership and informed them that the vehicle will be towed there. Charles the service advisor took the call and reassured me that they would find the problem. Charles took care of everything for me. I live on Moncks Corner south carolina, so it was a relief that i didn't have to drive to Anderson to manage this issue. Charles kept me posted on the progress and was nice enough to provide my daughter with a loaner vehicle while hers was being repaired. My wife and i can't thank this dealership enough for their excellent customer service. Kudos! More

Great Experience I would like to thank Mr. William Wildman, Mr. Carlos Young, and Mr. Mike Crowe for making it possible for my husband and I to get a brand new car!!! I would like to thank Mr. William Wildman, Mr. Carlos Young, and Mr. Mike Crowe for making it possible for my husband and I to get a brand new car!!! They worked so faithfully with us. I am telling you if you want to be treated with great respect and with a great offer in buying a car, go to Hyundai of Anderson and you will leave there happy and pleased. That is the gospel truth! The Verdell's More

Extremely Satisfied Hyundai of Anderson and Charles Owens(sales specialist) did an amazing job helping me get my 2017 Chrysler 200. The process was very quick and easy.. Hyundai of Anderson and Charles Owens(sales specialist) did an amazing job helping me get my 2017 Chrysler 200. The process was very quick and easy.. he even brought the car to my house!! I highly recommend Hyundai of Anderson. The customer service is great!!!! More

Loved my experience I had an amazing experience with this dealership, specifically, Charles Owens, he went above and beyond to help me! He was friendly and knowledgeable. I had an amazing experience with this dealership, specifically, Charles Owens, he went above and beyond to help me! He was friendly and knowledgeable. I live out of state and was in need of a vehicle quickly and brought to me, he answered all of my questions quickly and thoroughly and even had the vehicle brought to me! I couldn't be more pleased with the condition of the car I purchased and of my treatment from Charles! More

1st hybrid!!! This is our first purchase of a Hyundai and hybrid and we love it!!! Sean and Cynthia were great to work with. No pressure sales, just a laid back fe This is our first purchase of a Hyundai and hybrid and we love it!!! Sean and Cynthia were great to work with. No pressure sales, just a laid back feeling through out. This is the dealership you want to work with!!! More

My first Hyundai The no pressure atmosphere of the dealership and salesman involved was great not to mention product knowledge of vechicle was spot on will recommend a The no pressure atmosphere of the dealership and salesman involved was great not to mention product knowledge of vechicle was spot on will recommend any that’s interested in purchasing a vehicle with no hassle and straight forward pricing More

Great service and nice salesmen The service i received was great speedy and successful and i would recommend them to anybody looking for a car or looking to trade in a vehicle for a The service i received was great speedy and successful and i would recommend them to anybody looking for a car or looking to trade in a vehicle for a new one More

Excellent customer service, We’ve owned 4 Hyundai’s and have loved every one of them. Amazing cars! The Anderson Hyundai’s sales management and the finance management team soared We’ve owned 4 Hyundai’s and have loved every one of them. Amazing cars! The Anderson Hyundai’s sales management and the finance management team soared beyond the ordinary and completely went that extra ten miles. We’ve never experienced the high quality customer service we encountered with those teams. We will be buying another vehicle soon from them and also recommending the Anderson dealership to everyone. The professionalism and integrity displayed there is unprecedented and we totally felt like we were the only customers because the attention paid to our every need was spectacular. We are so impressed by the way they do business and we can’t thank them enough for all they did for us. More