Hyundai of Anderson

This is the worst dealership I have ever had to deal with in my life. I bought a 2015 Hyundai Veloster. The check engine light came on the next day. Dealer refused to do anything, a few weeks later the car n in my life. I bought a 2015 Hyundai Veloster. The check engine light came on the next day. Dealer refused to do anything, a few weeks later the car no longer functions and Hyundai tells me I need a new engine. Waited several months for warranty response. Warranty would only cover half of my engine. I then waited another few months for them to order the parts for the engine. They eventually got all the parts. After about another month of waiting I texted the general manager and received no response. Several weeks later I got a call from a different general manager saying it would be about a week before I get my car back. I waited a week, went to the dealer, and the general manager, (Curt Boykin), proceeded to tell me it would still be about a week. I asked him several questions regarding my car and he just stared at me like I was crazy. If you would like to purchase a decent car, take your business elsewhere. This whole experience has honestly been terrible in every way, shape, and form. More

Will not take my car back again! I have a 2014 Santa Fe that is taking in water on back floor boards. They had it for a week and Cala me and tell me they can’t find the leak. No I’m n I have a 2014 Santa Fe that is taking in water on back floor boards. They had it for a week and Cala me and tell me they can’t find the leak. No I’m not a mechanic but wouldn’t you dry the floors first so you can find the leak? They supposedly fixed the leak in a past visit. NOT! I have told them multiple times since I bought it that it sounds like window is open when over 50mph. They can’t hear it when everyone who rides with me can? I had a accident with the car asked them to check it out kept it all day called said we checked it out nothing wrong. I drive it can hear a noise in back wheel still. I take it back again and am told don’t want you driving off the lot it’s not safe! But couldn’t find any thing before. They seen my car for the last time will drive to Greenville! I had salesman tell me They have changed their service department new managers and owners. Don’t buy this line either cause their still the same. Guess the jokes you hear about salesman are true they will tell you anything for a sale. More

Poor service I loved the 2 Sonatas that I have owned. The first one never gave me a problem, and I traded it at Anderson Hyundai for another that I have enjoyed u I loved the 2 Sonatas that I have owned. The first one never gave me a problem, and I traded it at Anderson Hyundai for another that I have enjoyed until I began having "loss of power" issues. When I first noted it, it was only in accelerating from a stop. I was told 3 times that it was the "double clutch" that this car had (2016). Then I began having problems with loss of power while driving at a steady speed, even when it was on cruise control. I had it towed in and when I arrived with the wrecker, I was told the service department would be in touch with me as soon as they had a chance to check it out. 13 days later I was asked to return my rental car to exchange for another. Upon arriving at Enterprise of Anderson I was told that THEY had received a message that my rental contract was to end the next day. Since I didn't want to drive 30 miles one way back to Anderson the next day, I asked them to call Anderson Hyundai and verify that my car was finished. They called and were told my car was ready to pick up. When they took me to Hyundai, I was told that the service techs were unable to "duplicate the problem" I had described. Four days later, I went to another dealer to consider trading cars. The sales manager there drove my car and then came to me and said, "Ma'am, you have a problem..." He offered to tell the service department his experience which was much the same as mine. I started home and even leaving that car dealership the power started cutting out. Then on US 25 with several cars following me, the power cut back so severely that I thought the car would stall completely. I called Hyundai of Anderson; they sent another tow truck; they arranged for another rental car. After 12 days they still had not been able to duplicate the problem. During this nearly a months time, Hyundai of Anderson initiated only one call to me. That was the day after Labor Day when the service manager called to ask me why the car was back on their lot (it was taken in on Saturday of Labor Day Weekend). I called several times to find out if they had identified the problem. Several times I was told they had not had time to look at it during that first 13-day period. I asked one of the managers (Parts Dept.?) if he would take the car home with him and drive it for 3 or 4 days. I told him I didn't care about the number of miles it took, but I just wanted the problem identified. Although it may have simply been coincidence, the 2 times that the loss of power was the worst I had driven it for over an hour and it was 91 degrees outside. I suggested they take it for a longer drive in similar weather conditions. After suggesting 3 times that they talk to the manager at the other dealership, the owner of Anderson Hyundai finally agreed to speak with him. I called and then gave the phone to the owner. After listening to the other man on the phone, he hung up the phone and said, "Well, he's just a sales manager; he's not a technician." At any rate, I picked up my Hyundai on Sept. 12th without the service department telling me it was ready, and bought a Nissan the same day. Hyundai automobiles are great, IF you can find a conscientious service department! More

Amazing Customer Service!! This was the second vehicle that I purchased from this dealership. My last car was the best overall vehicle I ever owned. So I felt confident in buyin This was the second vehicle that I purchased from this dealership. My last car was the best overall vehicle I ever owned. So I felt confident in buying a Hyundai again. The young man that helped me make my decision was a very good salesman but more than that he knew his product and never made me feel pressured. Also, Jordan had one item that he promised to follow up with me about, and honestly I didn't think he would remember, but he did. That was impressive to me. Finally, I was in and out very quickly and I am loving my car! Excellent dealership! More