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Hyundai Montgomery - Service Center

Montgomery, AL

3.5
198 Reviews
Call Service Center (334) 851-8100

198 Reviews of Hyundai Montgomery - Service Center

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November 23, 2023

Good service. Prompt service with great appointment schedule. Also, good to know that 2 oclock appointment time would not keep me ling. More

by SRUCKER633
Recommend Dealer
Yes
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Nov 23, 2023 -

SRUCKER633 responded

Good service and courteous.

November 21, 2023

horrible . unprofessional . extremely bad customer service . not thorough enough . doesn't follow up nor do they double check and correct mistakes made on THEIR More

by EMELLA0209
Recommend Dealer
No
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November 21, 2023

Had a little wait but was happy with the price The lady was very kind More

by joycemitchell181
Recommend Dealer
Yes
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Nov 21, 2023 -

Hyundai Montgomery responded

Joyce, we're glad to hear that despite a bit of a wait, you were happy with the pricing and found our staff, particularly the lady who assisted you, to be very kind. We appreciate your patience and feedback. Thank you for choosing us, and we're here for any future needs you might have!

November 21, 2023

As I mentioned before they all were very professional, friendly and very well mannered They allow me to be worked in without an appointment and they are all very patient with their customers. That's very, More

by LILLIE_B_98
Recommend Dealer
Yes
Employees Worked With
Mr. Frank and somebody else?
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Nov 21, 2023 -

LILLIE_B_98 responded

Yes this is my review a 5 out of 5 on my review! Keep up the great work!

November 20, 2023

Had appt at 11am did not finish until 12:50 system issues for delay was told by associate. More

by SHANNITAJAMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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Nov 20, 2023 -

Hyundai Montgomery responded

Shannita, we apologize for the longer wait time and any inconvenience caused by the system issues during your appointment. We appreciate your patience and understand that your time is valuable. Please know that we are committed to improving our processes to ensure more timely and efficient service in the future. Thank you for bringing this to our attention, and we hope to provide you with a smoother experience on your next visit.

November 20, 2023

Alright, felt it was too busy. Felt it was crowded and took some time to complete the paper work. More

by CHRISGKIM
Recommend Dealer
Yes
Employees Worked With
Sean Son
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Nov 21, 2023 -

Hyundai Montgomery responded

Thank you for sharing your experience. We apologize if the busy atmosphere and crowded environment made your visit less comfortable and if it led to a delay in completing the paperwork. We strive to provide a positive experience for all our customers, and your feedback is valuable for us to improve our service. We hope to provide you with a smoother and more efficient experience on your next visit. Thank you for your patience and for choosing us.

November 20, 2023

It was known problems. Good Service 100% Its was good Service they was A+ 100% More

by latonyamccaskey
Recommend Dealer
Yes
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Nov 21, 2023 -

Hyundai Montgomery responded

We're thrilled to hear that you received A+ service, Latonya. Your 100% positive feedback is greatly appreciated. Thank you for choosing us, and we look forward to continuing to provide you with excellent service in the future!

November 18, 2023

Very easy - very friendly I wouldn't hesitate to recommend Montgomery Hyundai service to any of my friends More

by KRISADAIR9449
Recommend Dealer
Yes
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Nov 19, 2023 -

Hyundai Montgomery responded

We're delighted to hear that you found our service easy and friendly, and it's great to know you would confidently recommend Montgomery Hyundai to your friends. Your endorsement is greatly appreciated. Thank you for choosing us, and we look forward to continuing to provide excellent service to you and anyone you refer!

November 18, 2023

Appointment completed on time Completed services I asked for. They moved my appointment a few hours earlier when I asked More

by BAILEY.M.MARK
Recommend Dealer
Yes
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Nov 19, 2023 -

Hyundai Montgomery responded

Mark, we're pleased to hear that your appointment was completed on time and that all the services you requested were addressed. It's great that we could accommodate your request to move the appointment earlier. Thank you for choosing us and for sharing your positive experience as a verified customer. We're here for any future assistance you might need!

November 17, 2023

Had appointment to have a part installed. They never let me know the part was in; I called them after more than a month and found that the part was in. I waited almost 4 hours for my car to More

by BBRYANT1152
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know names
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Nov 18, 2023 -

Hyundai Montgomery responded

I'm sorry to hear about your recent experience with us, especially as it didn't meet the standards of service you've come to expect. The delay in notifying you about the part's arrival and the extended wait time you experienced are certainly not typical of our commitment to customer care. We appreciate your feedback, as it helps us improve. Please know that we take your concerns seriously and will work to ensure a more efficient and communicative process in the future. Thank you for bringing this to our attention, and we hope to restore your confidence in our service.

Nov 18, 2023 -

BBRYANT1152 responded

Thank you. Although my rating was lower than I have always rated Montgomery Hyundai, I was disappointed in the service this one time. I knew it was not up to your usual standards! I expect and usually receive the best possible service. I still love my 2009 Hyundai Elantra Touring!

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