Hyundai Montgomery - Service Center

Hyundai Montgomery responded

We appreciate your feedback and are glad to hear that you received great service. We apologize for the cleanliness issue and the fingerprints on the door. Rest assured, we will address this matter, and we look forward to having you back for an even better experience. If you have any other concerns or questions in the meantime, please don't hesitate to reach out. Thank you for your understanding!

Hyundai Montgomery responded

We're delighted to hear about the warm welcome and kind treatment you received from our team, Claudette! Thank you for choosing us, and we're here for any future assistance you might need!

pamelathompson0 responded

I arrived 15 minutes early for an appointment I had made online, which they had no record of, but took my car anyway and said it would be ready in about 2 hours. After calling to check with the service center 3 hours after dropping my car off, I was told that it would be ready in 1 more hour. 2 hours later, my car was returned to me with no service work completed. All I needed was an oil change with a coupon for a free brake inspection. Thank God, I had a great friend to pick me up and drop me back off after a long day of waiting. Then I had to drive home in the dark through 5 o'clock traffic, and I cannot see good at night, which is why I made my appointment for noon. I now have to drive out of town to Birmingham without having my car serviced. I found the whole ordeal totally Unacceptable! I also found the lack of concern from Glen very unprofessional, as he turned to walk away from me without a word or apology until I stopped him from leaving my car with me.

Hyundai Montgomery responded

We're pleased to hear that you experienced friendly, customer service at our dealership and that you found our service to be quick. Your willingness to recommend us to others is greatly appreciated. Thank you for choosing us and for your positive feedback!

Hyundai Montgomery responded

Thank you for sharing your experiences with our dealership. We're glad to hear that your most recent oil change service was much quicker, taking less than an hour. We apologize for any inconvenience caused by the longer wait times and difficulty in scheduling in the past. We continuously work on improving our service efficiency and appointment availability. Thank you for your patience and for choosing us, and we're here for any future assistance you might need.

Hyundai Montgomery responded

Thank you for your review, Mickey. We're pleased to hear you found our service fast, prompt, and helpful, with minimal wait time. We're committed to maintaining this level of service and are here for any future needs you might have.

Hyundai Montgomery responded

Thank you for your kind review!

Hyundai Montgomery responded

Greetings Finenam, We are concerned that you had a negative experience at our Hyundai Montgomery dealership. Your feedback is important to us, and we would like to learn more about your experience so that we can address any issues and improve our services. Please contact our General Manager, Marcus Temple, Phone: 334-851-8100, Email: mtemple@hyundaimontgomery.com to discuss your concerns and improve your future visits.

Hyundai Montgomery responded

Thank you for your review, Megan. We're delighted to hear about your consistent experiences with friendly customer service and that we've been able to take good care of your car. We look forward to continuing to serve you in the future!