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198 Reviews of Hyundai Montgomery - Service Center
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Verified Customer
December 01, 2023
My car has been at the dealership for 3 weeks. Only your assigned service technician can give you any information. Calls go to voicemail and texting your technician results in no response. One cal Only your assigned service technician can give you any information. Calls go to voicemail and texting your technician results in no response. One call I was told my service technician was off, there wasnt a manager available, and the person who answered said they could not help me and to call back the next day. Car is under warranty. No loaner car was offered. I do not blame the service technician. I believe they are overwhelmed. Hyundai Montgomery has a broken service system. More
by MCM.SOLOMON
Employees Worked With
Service department
December 01, 2023
It was great It was a great experience very professional staff and great to work with everything was exactly how I was told staff and great to work with everything was exactly how I was told More
by SHERYL.MABRY26
Employees Worked With
Do not remember, but very professional very good experience
December 01, 2023
I arrived at the dealership at approximately 1235. My appointment was at 1 o'clock. I checked my car game and received a text stating that my car was being worked on and if I had any questions I could My appointment was at 1 o'clock. I checked my car game and received a text stating that my car was being worked on and if I had any questions I could refer through the text. At 2:41 I text to see if my car was ready. I did not receive a reply so I physically got up to check on my car. It was ready. When I asked how long have my car been ready no one seemed to know. I was disappoint that I had to wait until 3 PM to get my car with my appointment was at 1 PM. More
by Wchaza76
Employees Worked With
I don't recall her name
November 30, 2023
For minor service, the first service, I had a long wait. My appointment was for noon and I waited nearly 30 minutes before they took my car. Then it was a hour and half to complete service. My appointment was for noon and I waited nearly 30 minutes before they took my car. Then it was a hour and half to complete service. More
by asearcy23
Employees Worked With
Sheridian
November 30, 2023
Good service all around. Prompt. Pleasant staff. Nice to be notified by text messages when the work was done so I could go out to a restaurant while I waited. Better use Prompt. Pleasant staff. Nice to be notified by text messages when the work was done so I could go out to a restaurant while I waited. Better use of my time than sitting around in the service department. More
by GSWEM
Employees Worked With
Service department employees were great.
November 29, 2023
I requested oil change and air in tires. I thought oil change would be free like the last time I had one. It cost nearly $100 and my air in tires was 36 lbs in one tire and 31 lbs in other 3 I thought oil change would be free like the last time I had one. It cost nearly $100 and my air in tires was 36 lbs in one tire and 31 lbs in other 3 upon my departure. The men's room soap dispenser was out-of-soap. More
by Llyd_ray
