Hyundai Montgomery - Service Center

They do not return phone calls within the agreed upon time. They leave you on hold for extended times- well over 30 mins to one hour. They promise responses by dates and do not respond. The dealership to time. They leave you on hold for extended times- well over 30 mins to one hour. They promise responses by dates and do not respond. The dealership took about 10 weeks to give a diagnosis. Meanwhile we were without transportation. More

Horrorable and unprofessional and they didn't care Unattendedable and lack of customer service and entirely slow. I didn't get my car back in six weeks or more Unattendedable and lack of customer service and entirely slow. I didn't get my car back in six weeks or more More

The dealership was literally impossible to communicate with. No one ever contacted me about my car. And when I called, there was never anyone available to talk to me. My vehicle was at the dealership for with. No one ever contacted me about my car. And when I called, there was never anyone available to talk to me. My vehicle was at the dealership for over a month, and literally no one contacted me or answered my calls More

Very rude and confrontational . Did not do everything I requested. How about 'will not use again' Did not do everything I requested. How about 'will not use again' More

I waited for 3 hours for a oil change It shouldn't have been that long of a wait been that long of a wait More

Simple oil change tire rotation with a scheduled appointment took 3 hours 40 minutes. Got car found oily finger/hand prints on hood and finder and a failure to properly reset vehicle after maintenan appointment took 3 hours 40 minutes. Got car found oily finger/hand prints on hood and finder and a failure to properly reset vehicle after maintenance. More