Hyundai Montgomery - Service Center

Cost more than was quoted at the time of service. They charge more for maintenance with appointment than with routine service same day. No answer to why a certain service request was not done. Had to cal charge more for maintenance with appointment than with routine service same day. No answer to why a certain service request was not done. Had to call them for a status report late in the day even though they texted me immediately to thank me and would keep me posted by text. Service rep was courteous. More

Sent a detailed e-mail to Scott about visitQuality of Sent a detailed e-mail to Scott about visit Quality of service great Wait time for service needs improvement. SONIC needs to install climate contro Sent a detailed e-mail to Scott about visit Quality of service great Wait time for service needs improvement. SONIC needs to install climate control More

Capitol Hyundai has the worst service department I have ever dealt with. Can't get a service rep on the phone and they will not return calls. Numerous delays and excuses. Apathetic employees. I had an ever dealt with. Can't get a service rep on the phone and they will not return calls. Numerous delays and excuses. Apathetic employees. I had an 8:30 appointment and a service rep finally helped me at 9:20. Every other customer I saw was likewise unhappy. More

It is hard to say enough bad about my experience with Capital Hyundai. Buyer beware. I have a 2013 Sonota I bought there. These cars have had engine problems that brought a class action law suit. My Capital Hyundai. Buyer beware. I have a 2013 Sonota I bought there. These cars have had engine problems that brought a class action law suit. My engine seized up as coved in the lawsuit, and I called the service manager at Capitol. He did not call me back for two days, and when he did he told me the warranty had expired. But the breakdown occurred as I was traveling in NC, and, before scrapping the car, I decided to call the service department at Hunter Hyundai in Fletcher NC. The manager was immediately knowledgeable and responsible and told me there was a lifetime warranty on that engine. They replace it totally for free. The awful and indifferent manager at Capital almost had me scrapping my car, and I would have done it if I had not called a well-run and knowledgeable service department in NC. More

I brought my car in for service and I was greeted with a smile and hello. Sean wrote up my service request and he was courteous answering all my questions to my satisfaction. Thank you smile and hello. Sean wrote up my service request and he was courteous answering all my questions to my satisfaction. Thank you More

DO NOT BUY FROM HYUNDAI. Service is horrible. Every DO NOT BUY FROM HYUNDAI. Service is horrible. Every since I got my car, I have ONLY brought my car to Hyundai for oil changes. NOT ONCE did ANYONE t DO NOT BUY FROM HYUNDAI. Service is horrible. Every since I got my car, I have ONLY brought my car to Hyundai for oil changes. NOT ONCE did ANYONE tell me that EACH time I brought my car in, that there was NO oil in my engine. NOT ONCE. My engine is failing and no-one is going to fix my car or do ANYTHING to help me when this was HYUNDAI'S FOUGHT. More

If there was one thing that could be improved on would be communication with customers. A couple emails was sent and unanswered. Shederian is a young man with great potential. Please encourage and provide ad communication with customers. A couple emails was sent and unanswered. Shederian is a young man with great potential. Please encourage and provide additional training. Other than that, great job. More

The service department an outstanding job one the service that was rendered doing a visit for my oil change. I will recommend this hyundai's dealership for service. that was rendered doing a visit for my oil change. I will recommend this hyundai's dealership for service. More

Horrible service! Do not buy a car from them nor take your vehicle to be serviced. My car would not start and had to be towed to the dealership. They told me it would be days before they could get to my your vehicle to be serviced. My car would not start and had to be towed to the dealership. They told me it would be days before they could get to my car but would not provide me with a loaner vehicle. Now I am stranded trying to get a ride. Why pay for a vehicle you can't even drive. More