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Hyundai Montgomery - Service Center

Montgomery, AL

3.5
198 Reviews
Call Service Center (334) 851-8100

198 Reviews of Hyundai Montgomery - Service Center

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July 24, 2023

I went for latch trunk issue, but i still have the same issue, it was not well repaired, i have to slam the trunk door to close it, i thoutght it would be repaired but it wouldnt, i am disapointed. I wen More

by JDORADOUSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justice Mitchell
Report | Print
July 22, 2023

Great people and service. Wait time is minimal when arriving for an appointment. Really like that I can make an appointment online. More

by AFPOPPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justice Mitchell
Report | Print
Jul 23, 2023 -

Hyundai Montgomery responded

We're so glad to hear that you've found our services helpful and efficient. Our online appointment system is designed to make the process as convenient as possible for our customers, and we're thrilled that it's working well for you. Thank you for your positive feedback, and we look forward to continuing to serve your automotive needs in the future!

July 22, 2023

I had a 7:30 appointment. At 9:30 I messaged to get an update and was informed it was done. 2 hrs is an excessive amount of time for a oil change and a tire rotation. I also s More

by GLENNGATES.DG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justice Mitchell
Report | Print
Jul 24, 2023 -

Hyundai Montgomery responded

Your time is important, and we should have been more attentive in helping you promptly. We'll work on improving our customer service to provide a more efficient and pleasant experience for our customers. Thank you for bringing these issues to our attention, and we appreciate your feedback. If there's anything else we can do to assist you or make it up to you, please let us know. Your satisfaction is our priority.

July 22, 2023

Wait time, I waited in my car for 15 min. Before anyone help, then afterwards they left my car running for 7 minutes before they pulled it to the service area. More

by bloweck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justice Mitchell
Report | Print
Jul 24, 2023 -

Hyundai Montgomery responded

Your time is valuable, and we understand how frustrating this experience must have been. We will address this issue internally to ensure more prompt and efficient service in the future. Thank you for bringing this to our attention, and we appreciate your feedback. If there's anything else we can do to assist you, please let us know.

July 22, 2023

There was a misunderstanding--apparently the service tech thought I wanted an oil change for some reason--don't know why, so when they presented the bill and indicated they had changed the oil, I did not pay More

by phlibrarian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justice Mitchell
Report | Print
Jul 24, 2023 -

Hyundai Montgomery responded

Thank you for sharing your feedback. We apologize for the misunderstanding and the extended wait time. We will use your input to improve our services. If there's anything else we can do to assist you, please let us know. Your satisfaction is essential to us.

Jul 24, 2023 -

phlibrarian responded

No problem--got a free oil change even though I really didn't need it. I was just glad to get the recalls taken care of and the tire replaced. Everyone can make a mistake/have a bad day.

July 19, 2023

They promptly took care of the issue without any delay. Service Associate came out and met me as soon as I arrived. More

by CBOYD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justice Mitchell
Report | Print
Jul 19, 2023 -

Hyundai Montgomery responded

Thanks for the great feedback and we're happy we could provide a swift service for you!

July 17, 2023

Took car to fix codes, had to take back one day later. ..not fixed after second time.. light still on More

by MJDEAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justice Mitchell
Report | Print
Jul 20, 2023 -

Hyundai Montgomery responded

It's important to us that your vehicle's issues are resolved effectively. We understand your frustration in having to return for a second time without the issue being resolved. We would like to make it right. Please reach out to our service department, and we will work diligently to ensure that the problem is accurately diagnosed and fixed promptly. We appreciate your patience and feedback as we strive to provide the best service possible.

Jul 24, 2023 -

MJDEAN responded

We will be in contact for a new appt. This is very frustrating

July 13, 2023

I took my 2021 Palisade there and I was told they couldn’t find anything wrong with it. Then took it back and was told it’s consuming oil. More

by TRICIAR3487
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justice Mitchell
Report | Print
Jul 20, 2023 -

Hyundai Montgomery responded

It's unfortunate that you initially received a response indicating that nothing was wrong, only to later discover an oil consumption issue. We understand the frustration this may have caused. Please let us know if there's anything we can do to assist you further with addressing and resolving the oil consumption concern. Your satisfaction is important to us, and we appreciate your feedback.

July 13, 2023

Outstanding service,topnotch service advisors. Kept me upto date on my service concern. Great job. More

by JOHNNYCLEVE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justice Mitchell
Report | Print
Jul 20, 2023 -

Hyundai Montgomery responded

Thank you for your feedback! We're thrilled to hear that you received outstanding service and that our service advisors provided top-notch assistance. It's great to know that they kept you updated on your service concern. We appreciate your kind words and your satisfaction with the job done.

July 12, 2023

I arrived at my appointment time and my Service Advisor Shederian Stewart greeted me with a smile and kindness. He does an excellent job for Hyundai!! More

by KATHYLBURKETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shederian Stewart, Justice Mitchell
Report | Print
Jul 20, 2023 -

Hyundai Montgomery responded

Thank you for sharing your positive experience with Shederian, your Service Advisor. We're glad to hear that he greeted you with a smile and kindness, and that he provided excellent service for your Hyundai. We appreciate your feedback and will make sure to recognize Shederian for his exceptional work. If you have any further needs or questions, please don't hesitate to reach out. We look forward to serving you again in the future!

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