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198 Reviews of Hyundai Montgomery - Service Center
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September 23, 2023
I was so empress by th improvements in the service Usually I would be there about 3hours or more for oil change Usually I would be there about 3hours or more for oil change More
by ANNIE.MCCOWAN
Verified CustomerEmployees Worked With
September 23, 2023
I brought my vehicle in yesterday because the low tire alert was on for my two rear tires and I couldn’t get it to turn off even after adding air. When I arrived to pick up my vehicle, I learned that my alert was on for my two rear tires and I couldn’t get it to turn off even after adding air. When I arrived to pick up my vehicle, I learned that my oil had been changed and my tires had been rotated in addition to the work I had requested. When I got in my car to leave, the low tire alert was still on for one of my tires. My service advisor tried to add air several times to resolve the issue to no avail so she took it back to a tech who realized there was a small nail in one of my tires which he then patched and I left. Approximately 1 hour after leaving the dealership, as I was driving home, I heard a loud pop and it sounded like a bunch of air had come out then I heard something dragging under my car. I pulled into a gas station and looked under the car and saw that there was a black piece hanging down from the engine and oil was leaking out. I immediately turned off the engine and called the Hyundai Roadside Service. After waiting over two hours and contacting another tow service because the one Hyundai Roadside Service contacted never showed up, my vehicle was towed back to your dealership. After my second call this morning I was told that my car needs an oil filter housing unit and it will take two days to get the part so it will be Wednesday before it even comes in. As a result, due to the negligence of your service technician, I am now without a car for at least 5 days and only hope that this didn’t do further damage to my engine. This is my first experience with a Hyundai and your service department. Considering this experience and the fact that my car is a 2023 with only 14,000 miles, I’d say I’m less than pleased to say the least. I’m hoping that the rest of my experience is better than it’s been so far. More
by Tracey
Employees Worked With
Britney
September 21, 2023
Schedule appt to drop off at 9am , promise time was 4:15pm, oil wasn’t changed at 6pm. I have not had a smooth experience the last three oil changes. I have hope it will get better. 4:15pm, oil wasn’t changed at 6pm. I have not had a smooth experience the last three oil changes. I have hope it will get better. More
by KRiley
Employees Worked With
Kira was a pleasant rep to work with.
September 21, 2023
My experience was very good. I was greeted and promptly helped. I only have one concern. My service indicator was not reset and I am constantly getting prompts that my vehicle is I was greeted and promptly helped. I only have one concern. My service indicator was not reset and I am constantly getting prompts that my vehicle is still in need of an oil change More
by Rclevenger
Employees Worked With
NA
September 21, 2023
Great people. Fast service. Friendly staff. Easy check in and out. Love the service department Fast service. Friendly staff. Easy check in and out. Love the service department More
by LEIGHANNELUNA
Employees Worked With
September 19, 2023
Outstanding service…very timely! Staff is very courteous and professional in preforming their jobs. Received service with a smile! Staff is very courteous and professional in preforming their jobs. Received service with a smile! More
by Deborah Scott Thomas
September 16, 2023
The dealership was courteous in repairing a repair that had failed. It took 3 weeks, but I was working on their schedule. However, the vehicle had new scratches, the headliner was stained and not fitted had failed. It took 3 weeks, but I was working on their schedule. However, the vehicle had new scratches, the headliner was stained and not fitted as tight. The shop has offered to address it, but I can't leave my vehicle for another 3 weeks. Shop office staff were responsive, but are challenged with maintaining staffing and being acquired by new owners. More
by PAULMORTON
Employees Worked With
Heather Postma
September 15, 2023
Very professional, did an excellent job on my vehicle. Took the time to explain what they did and why it took so long to complete the job. Thanks so much Took the time to explain what they did and why it took so long to complete the job. Thanks so much More
by WES_1948
Employees Worked With
Heather Postma
September 15, 2023
Staff always friendly and explains service to be performed. I feel confident in the service to be performed as I've had no problems since purchase of SUV. performed. I feel confident in the service to be performed as I've had no problems since purchase of SUV. More
by smr57
Employees Worked With
Don't know young lady's name.
