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Hyundai Montgomery - Service Center

Montgomery, AL

3.5
198 Reviews

198 Reviews of Hyundai Montgomery - Service Center

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October 07, 2023

Drop vehicle off at 8:00 a. m. never heard from service advisor had to call them More

by cbaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
TANAJAH BROWN
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Hyundai Montgomery responded

Greetings, We're concerned to hear of your delay in communication. Can you update us as the specific of your account and we can look into this? Thank you for your patience in this process. We're always seeking ways to improve service and earn your business.

Oct 09, 2023 -

cbaker responded

Not going back

October 07, 2023

Very courteous. The wait was over 3 hours. I was told 1 1/2 hours. I really didn’t mind 2 hours but after that I was done! Also I wanted internet access in the waiti More

by CVITER
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No one
Oct 08, 2023 -

Hyundai Montgomery responded

Thank you for sharing your feedback. We apologize for the longer wait time and the inconvenience regarding internet access. We value your patience and will work on improving our communication and services. Your insights help us enhance our customer experience, and we're here to assist you anytime in the future!

Oct 08, 2023 -

CVITER responded

Thank you for following up.

October 06, 2023

Kind and friendly staff. They fixed issue with the car and was it was quick More

by bseales71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Oct 07, 2023 -

Hyundai Montgomery responded

Thank you for sharing your experience. We're glad to hear that our team was kind, friendly, and efficient in resolving the issue with your car. We strive to ensure prompt and quality service for our customers!

October 03, 2023

Hey, my service manager, Mr. Glenn, was very responsive to my visits, phone, calls, and texts, however, the service was very very too long for the problems I had. My vehicle was More

by Ron Jenkie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Glen,Service Manager
Oct 04, 2023 -

Hyundai Montgomery responded

We appreciate your feedback regarding your recent service experience with us, and we're sorry for the extended time it took to address your brake problems. We're pleased that Mr. Glenn was responsive. We're actively reviewing our processes to prevent such delays in the future. Thank you for choosing Hyundai Montgomery. We're committed to serving you better.

Oct 04, 2023 -

Ron Jenkie responded

Thank you for responding. It’s nice to know that actual human beings read the survey responses. I hope that you can resolve the problems in your service department.

October 02, 2023

I had my car there since July 25th for a diagnostic test, here it is October 2 and I still don’t have my car back. I finally found out last week what was wrong with my car, I sent my paperwork in that was re More

by Kyshanta Golden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The Service department
Oct 04, 2023 -

Hyundai Montgomery responded

We deeply apologize for the extended delay and lack of communication regarding your car's diagnostic test. Your experience is certainly not up to our standards, and we understand your frustration. We are actively addressing these issues internally to improve our communication and service. We appreciate your feedback and will strive to ensure this doesn't happen in the future. If there's anything we can do to assist you now or in the future, please don't hesitate to reach out. Your satisfaction is important to us.

October 01, 2023

The staff was Polite helpful and quick! Thank you answered all of our questions when asked More

by Nancy R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Oct 01, 2023 -

Hyundai Montgomery responded

Thank you for sharing your feedback! We're thrilled to hear that our staff was attentive, prompt, and able to answer all your questions. We appreciate your business and look forward to assisting you in the future.

October 01, 2023

Service was really good but they didn't tell me why lights were still on and what needs to be done to fix it! More

by CATHY.MALONE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittney French
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 28, 2023

The service department did a fast, efficient job in completing the 8000 mile service on our company vehicle. More

by Lon.worley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department-5 stars
Sep 29, 2023 -

Hyundai Montgomery responded

Thank you for sharing your experience! We're glad to hear our service department met your needs efficiently. We always aim for top-notch service. Enjoy your well-maintained company vehicle!

September 26, 2023

My car went in at 8:45AM, and wasn't done with giving back to me around 1:45PM. It went in for an Oil Change, and a Replacement Part on Top Passenger Hood. When finished the car was parked horizontally i More

by MIKTOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TANAJAH BROWN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grayson Kendrick
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 23, 2023

Very professional and efficient nice area to wait in. Very friendly atmosphere. Thank you for the prompt service More

by Dlcalhoun22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Sep 25, 2023 -

Hyundai Montgomery responded

Thank you for your review! We're delighted to hear you found our service efficient and our atmosphere friendly. Always know we're here for your future needs.

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