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198 Reviews of Hyundai Montgomery - Service Center
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November 03, 2023
It always takes at least 2 1/2 hrs for an oil change and rotation ! The waiting room is always over Crowded ! They tell you they will update you and never do ! I thaught new ownership would help but not so rotation ! The waiting room is always over Crowded ! They tell you they will update you and never do ! I thaught new ownership would help but not so far ,! Love truck More
by Crum
Verified CustomerEmployees Worked With
November 02, 2023
I have only dealt with the service department. Very professional and friendly. The time for oil changes has always been about two hours until this time. Just shy of a hour! Exceptional improvement Very professional and friendly. The time for oil changes has always been about two hours until this time. Just shy of a hour! Exceptional improvement! Thank you for whatever changes procedural and/or staffing changes you implemented to make this happen. More
by imlovngod
Employees Worked With
Service Department
November 02, 2023
This has been the worst experience! There was a recall on the anti theft and engine. Very unprofessional and uncaring staff. They had my car June to the October 31st with no solution! I There was a recall on the anti theft and engine. Very unprofessional and uncaring staff. They had my car June to the October 31st with no solution! I continued to demand my car, they stated the mechanic had the keys and he would not answer calls. They loaned me a car for a week then told me to come pick my car up. They also told me they would replace the engine for 8k and I had to okay 1/2. My battery dies during this time and they did nothing! My car won’t crank and it was driving fine before sitting in Hyundai’s possession. Poor at communicating and updating the customers. Everyone working there about management and being short staffed. They complained about new ownership! Just awful and disgraceful the way we were treated dealing with this service department. I will be seeking legal assistance. More
by Shivokia
Employees Worked With
Service department
November 01, 2023
Raul was our sales rep and was awesome! The overall experience was great also. Never felt pressured by anyone. The dealership has new owners and the building was nice and clean. The waiting The overall experience was great also. Never felt pressured by anyone. The dealership has new owners and the building was nice and clean. The waiting area was nice also. Raul kept us informed and answered all of our questions and concerns. The price was very reasonable as we had shopped around at other Hyundai dealerships on line. We stayed with Hyundai Montgomery for several reasons. One being Raul and two loyal to the area. More
by SUBVET1982
Employees Worked With
October 31, 2023
The service writer was very pleasant. I believe everyone did their best to complete my service in a timely manner. The problem was that the service center was short handed so my service t I believe everyone did their best to complete my service in a timely manner. The problem was that the service center was short handed so my service took two hours. That happens sometimes. More
by tomasson.beth
Employees Worked With
October 26, 2023
Y’all are always great to do business with! Very professional! Just a tip…. Put paper mats in floorboard please. Just had car detailed and floorboard was a mess when I got my car back. But y’ Very professional! Just a tip…. Put paper mats in floorboard please. Just had car detailed and floorboard was a mess when I got my car back. But y’all are still great to work with! More
by Janna.chavers
Employees Worked With
Service Department
October 25, 2023
My person was very nice and knowledgeable. No question was stupid to him. They are Deloitte to me because it was not ready on that day 😁 No question was stupid to him. They are Deloitte to me because it was not ready on that day 😁 More
by Susan
Employees Worked With
