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Hyundai Montgomery

Montgomery, AL

Overview
Employees
Reviews
Vehicles
4.2
792 Reviews
The team at Hyundai Montgomery would like to welcome you to our dealership in Montgomery, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Hyundai vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Montgomery, you can always count on the professional technicians in our Hyundai service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Montgomery count on the high-quality vehicles and services found at Hyundai Montgomery, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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2820 Eastern Blvd

Montgomery, AL

36116

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Showing 792 reviews

July 22, 2023

Great people and service. Wait time is minimal when arriving for an appointment. Really like that I can make an appointment online. More

by AFPOPPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justice Mitchell
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Jul 23, 2023 -

Hyundai Montgomery responded

We're so glad to hear that you've found our services helpful and efficient. Our online appointment system is designed to make the process as convenient as possible for our customers, and we're thrilled that it's working well for you. Thank you for your positive feedback, and we look forward to continuing to serve your automotive needs in the future!

July 22, 2023

I had a 7:30 appointment. At 9:30 I messaged to get an update and was informed it was done. 2 hrs is an excessive amount of time for a oil change and a tire rotation. I also s More

by GLENNGATES.DG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justice Mitchell
Report | Print
Jul 24, 2023 -

Hyundai Montgomery responded

Your time is important, and we should have been more attentive in helping you promptly. We'll work on improving our customer service to provide a more efficient and pleasant experience for our customers. Thank you for bringing these issues to our attention, and we appreciate your feedback. If there's anything else we can do to assist you or make it up to you, please let us know. Your satisfaction is our priority.

July 22, 2023

Wait time, I waited in my car for 15 min. Before anyone help, then afterwards they left my car running for 7 minutes before they pulled it to the service area. More

by bloweck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justice Mitchell
Report | Print
Jul 24, 2023 -

Hyundai Montgomery responded

Your time is valuable, and we understand how frustrating this experience must have been. We will address this issue internally to ensure more prompt and efficient service in the future. Thank you for bringing this to our attention, and we appreciate your feedback. If there's anything else we can do to assist you, please let us know.

July 22, 2023

There was a misunderstanding--apparently the service tech thought I wanted an oil change for some reason--don't know why, so when they presented the bill and indicated they had changed the oil, I did not pay More

by phlibrarian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justice Mitchell
Report | Print
Jul 24, 2023 -

Hyundai Montgomery responded

Thank you for sharing your feedback. We apologize for the misunderstanding and the extended wait time. We will use your input to improve our services. If there's anything else we can do to assist you, please let us know. Your satisfaction is essential to us.

Jul 24, 2023 -

phlibrarian responded

No problem--got a free oil change even though I really didn't need it. I was just glad to get the recalls taken care of and the tire replaced. Everyone can make a mistake/have a bad day.

July 20, 2023

It was a great experience and had a great salesperson. He was very informative and helpful. More

by KWATKINS2926
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Grissom
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Jul 21, 2023 -

Hyundai Montgomery responded

We appreciate your kind words and are glad to hear that we were able to assist you without any problems. Thank you for the 5-star rating! We appreciate your support.

July 19, 2023

No spare tire with car, no floor mats with car and car has one active recall that wasn’t repaired. More

by LJTKMILLER
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Herman Hodrick, Justice Mitchell
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Jul 20, 2023 -

Hyundai Montgomery responded

It's our aim to provide a comprehensive and satisfactory experience to all our customers. Regarding the spare tire and floor mats, we understand their importance in not including them with your car. We will address this issue with our team to ensure it doesn't happen in the future. Regarding the active recall; we encourage you to contact our service department, and they will assist you in scheduling the necessary repair. Thank you for bringing these concerns to our attention, and we appreciate your feedback.

Jul 20, 2023 -

LJTKMILLER responded

Uhm throw in a spare tire and floor mats when I bring it back for the recall repair. Oh yeah got a check engine light now also, 3 days after I purchased it!

Jul 25, 2023 -

LJTKMILLER responded

Sounds like standard management reply and to be honest the past ownership reply. Guess things never change, customers are just doted on when they are there to spend money, once you’re out the door you are just f’d and on your own! If you are a potential customer and reading these customer satisfaction responses please take your business elsewhere! This dealership hasn’t changed one bit.

July 19, 2023

They promptly took care of the issue without any delay. Service Associate came out and met me as soon as I arrived. More

by CBOYD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justice Mitchell
Report | Print
Jul 19, 2023 -

Hyundai Montgomery responded

Thanks for the great feedback and we're happy we could provide a swift service for you!

July 19, 2023

Very professional and respectful experience. My purchase depended on the trade-in value for my old car, and I got a very reasonable appraisal (based on data I collected and knowledge from insid More

by PROFS100
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeff Robinson; Derek (financing specialist)
Report | Print
Jul 20, 2023 -

Hyundai Montgomery responded

Thank you for highlighting our professional and respectful approach, we truly appreciate it. We're delighted to hear that you found our trade-in appraisal reasonable and transparent, as we always aim to provide fair and honest service to our customers.

Jul 20, 2023 -

Hyundai Montgomery responded

T

July 17, 2023

Overall a good buying experience, got the vehicle we wanted with the features and color we preferred at a price we thought was very good. Still takes too long to complete the paperwork- 4 hours. More

by GHUGHES3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noel Goss
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Jul 20, 2023 -

Hyundai Montgomery responded

We're delighted to know you had a good buying experience and were able to secure the vehicle you desired at a good price. We do apologize for the length of time spent on paperwork and appreciate your feedback as it helps us continue to improve our services.

July 17, 2023

Took car to fix codes, had to take back one day later. ..not fixed after second time.. light still on More

by MJDEAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justice Mitchell
Report | Print
Jul 20, 2023 -

Hyundai Montgomery responded

It's important to us that your vehicle's issues are resolved effectively. We understand your frustration in having to return for a second time without the issue being resolved. We would like to make it right. Please reach out to our service department, and we will work diligently to ensure that the problem is accurately diagnosed and fixed promptly. We appreciate your patience and feedback as we strive to provide the best service possible.

Jul 24, 2023 -

MJDEAN responded

We will be in contact for a new appt. This is very frustrating

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