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Hyundai Montgomery

Montgomery, AL

Overview
Employees
Reviews
Vehicles
4.2
793 Reviews
The team at Hyundai Montgomery would like to welcome you to our dealership in Montgomery, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Hyundai vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Montgomery, you can always count on the professional technicians in our Hyundai service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Montgomery count on the high-quality vehicles and services found at Hyundai Montgomery, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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2820 Eastern Blvd

Montgomery, AL

36116

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Showing 793 reviews

November 20, 2023

Had appt at 11am did not finish until 12:50 system issues for delay was told by associate. More

by SHANNITAJAMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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Nov 20, 2023 -

Hyundai Montgomery responded

Shannita, we apologize for the longer wait time and any inconvenience caused by the system issues during your appointment. We appreciate your patience and understand that your time is valuable. Please know that we are committed to improving our processes to ensure more timely and efficient service in the future. Thank you for bringing this to our attention, and we hope to provide you with a smoother experience on your next visit.

November 20, 2023

Alright, felt it was too busy. Felt it was crowded and took some time to complete the paper work. More

by CHRISGKIM
Recommend Dealer
Yes
Employees Worked With
Sean Son
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Nov 21, 2023 -

Hyundai Montgomery responded

Thank you for sharing your experience. We apologize if the busy atmosphere and crowded environment made your visit less comfortable and if it led to a delay in completing the paperwork. We strive to provide a positive experience for all our customers, and your feedback is valuable for us to improve our service. We hope to provide you with a smoother and more efficient experience on your next visit. Thank you for your patience and for choosing us.

November 20, 2023

It was known problems. Good Service 100% Its was good Service they was A+ 100% More

by latonyamccaskey
Recommend Dealer
Yes
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Nov 21, 2023 -

Hyundai Montgomery responded

We're thrilled to hear that you received A+ service, Latonya. Your 100% positive feedback is greatly appreciated. Thank you for choosing us, and we look forward to continuing to provide you with excellent service in the future!

November 18, 2023

Very easy - very friendly I wouldn't hesitate to recommend Montgomery Hyundai service to any of my friends More

by KRISADAIR9449
Recommend Dealer
Yes
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Nov 19, 2023 -

Hyundai Montgomery responded

We're delighted to hear that you found our service easy and friendly, and it's great to know you would confidently recommend Montgomery Hyundai to your friends. Your endorsement is greatly appreciated. Thank you for choosing us, and we look forward to continuing to provide excellent service to you and anyone you refer!

November 18, 2023

Appointment completed on time Completed services I asked for. They moved my appointment a few hours earlier when I asked More

by BAILEY.M.MARK
Recommend Dealer
Yes
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Nov 19, 2023 -

Hyundai Montgomery responded

Mark, we're pleased to hear that your appointment was completed on time and that all the services you requested were addressed. It's great that we could accommodate your request to move the appointment earlier. Thank you for choosing us and for sharing your positive experience as a verified customer. We're here for any future assistance you might need!

November 18, 2023

Good just took so long to complete all of paperwork took too too long to More

by RGILBERT1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Herman Hondrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Herman
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Nov 19, 2023 -

Hyundai Montgomery responded

Thanks for the feedback!

November 17, 2023

Had appointment to have a part installed. They never let me know the part was in; I called them after more than a month and found that the part was in. I waited almost 4 hours for my car to More

by BBRYANT1152
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know names
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Nov 18, 2023 -

Hyundai Montgomery responded

I'm sorry to hear about your recent experience with us, especially as it didn't meet the standards of service you've come to expect. The delay in notifying you about the part's arrival and the extended wait time you experienced are certainly not typical of our commitment to customer care. We appreciate your feedback, as it helps us improve. Please know that we take your concerns seriously and will work to ensure a more efficient and communicative process in the future. Thank you for bringing this to our attention, and we hope to restore your confidence in our service.

Nov 18, 2023 -

BBRYANT1152 responded

Thank you. Although my rating was lower than I have always rated Montgomery Hyundai, I was disappointed in the service this one time. I knew it was not up to your usual standards! I expect and usually receive the best possible service. I still love my 2009 Hyundai Elantra Touring!

November 16, 2023

There was an extreme lack of communication throughout the entire repair service. My vehicle was in their shop for over 4 months and did not even have a diagnostic run until the 3rd month. Horrible customer More

by Jonnykayleeleslie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shedarian in the service dept.
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November 16, 2023

Brought my vehicle in ahead of schedule. Vehicle was serviced ahead of time and I was notified. Great! More

by ZETACYN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Nov 17, 2023 -

Hyundai Montgomery responded

We're glad to hear that your vehicle was serviced ahead of schedule and that our team kept you well informed. It's great to know you had a positive experience with the efficiency of our service. Thank you for choosing us, and we're here for any future needs you might have!

November 16, 2023

Took a while to get service. .. We had an appointment... Sat in the car quite a long time ... Then they started with the car BEHIND us. When we finally got waited on... They were More

by RICLWILSON
Recommend Dealer
Yes
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Nov 17, 2023 -

Hyundai Montgomery responded

Thank you for your feedback. We apologize for the wait you experienced, especially since you had an appointment. It's concerning to hear about the initial delay and the oversight with the car behind you being attended to first. However, we're glad that once you were served, our team was friendly and the rest of your visit went well. We appreciate your patience and will work to improve our efficiency and appointment handling. We hope to provide you with a smoother experience on your next visit.

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