Hyundai Inland Empire

Honest and forthright. No upselling and no pushing add ons. Asked what I wanted and gave me a price. Compared to others, the price was the best. Art kept his promises and appointments and even picked m ons. Asked what I wanted and gave me a price. Compared to others, the price was the best. Art kept his promises and appointments and even picked me up to go take delivery on my car. The worst part of my car-buying experience was taht the coffee machine did not work the day I was there....other than that, nothing could have gone better. More

We went to four different dealerships to "shop" around. We even went into Hyundai Inland Empire and dealt with the usual car sales man. They offered us a price that wasn't even near what other deal around. We even went into Hyundai Inland Empire and dealt with the usual car sales man. They offered us a price that wasn't even near what other dealerships were offering in that area so we left. A few days later I tried a different method by emailing the internet manager on the Hyundai Inland Empire website. Art emailed me back a few days later with an offer about a $1000 less then what the car sales man could give us. And about $450 less then any other dealership offer. It was such a headache walking into all of the places and getting jerked around. Dealing with Art was simple and he was helpful in every way he could be. I hope I don't have to buy another car for a very long time but if I do it will be throug the internet. Art came in on his day off because that was the only day I was able to make it to the dealership. We appreciated it very much. When we arrived all the paperwork was in order and we brought along all of the documenation that Art said we would need. It took us about 3 hours to get all of the paperwork signed. We did not finance through the dealership and we got a better rate then what they could offer. The credit union gave us a rate of 2.75% for 60 months. They washed our car and Art synced my I-Phone to my car. He also gave us a quick tour of the features on the car so that I wasn't completely lost. More

This dealership is awesome! I was assisted by Art Lee and he is great! Art is very straight forward, answers any questions or concerns you may have and will do his very best to get you the best deal as possi he is great! Art is very straight forward, answers any questions or concerns you may have and will do his very best to get you the best deal as possible. I would highly recommend this dealership to anybody and can guarantee you will get nothing but excellent service just as I did. Thank you again Art! More

BAD experience for a first time brand new customer! BAD experience for a first time brand new customer! Simply rude and unprofessional! I dealt with "ART LEE" at the internet sales department thr BAD experience for a first time brand new customer! Simply rude and unprofessional! I dealt with "ART LEE" at the internet sales department through email mostly but did talk to him once on the phone as well. So, I got a quote from Art Lee via email. The quote was an OK price and nothing to die for. Anyways, I responded back right away saying that I will be coming in the weekend and asked him for different things like; send inside and outside pictures of the car, about 1 of the rebates to explain where it is coming from since I do not see it at Hyundai official website, and also that rebates are going to expire when I come so if he has any knowledge for extension or a better deal to take over etc. My questions and request were all nicely itemized and clear for an easy understanding and prompt to the point response. Here is what I got in response which I am quoting directly from his email; "it is possible to send pictures of the car" = Didn't I ask to send me the pictures and not if it is possible or not, HELLO! "The Auto Show rebate started today and it is $500" = Well, what I wanted to see is where is this rebate coming from? What is the explanation and/or qualification of this rebate etc.? All I got was the same repeated information! For my rebate extension and any better upcoming offer, he responded for only 1 rebate & then told me that he doesn't know on any upcoming better future deal. As you can see right at this point that his response was not complete & vague in some cases. Ok, now I responded back by itemizing all rebates related questions that I will qualify for including recent college graduate. Among my rebates questions, I clearly asked if these rebates are instant or mail in. Also, I clearly mentioned the rebates total amount I should get from my understanding, again, including recent college graduate. I also made my offer which was only 379 away from his offer. His response; ".......when you are ready to buy I will at that time inform you of the incentives that are applicable at that time" = Didn't I already mentioned that I am ready to buy? In fact, want to come over the weekend? What else do I have to say to him to understand that I am ready to buy! Nothing was mentioned about my instant or mail in question. Nothing was mentioned about my total rebates amount, whether I am correct or not with my understanding and calculation. Waste of my email. On top, he declined my offer & stated that the car has been sold already. I responded back saying, again, that I will be coming from far, so want to know all the information before hand to make my trip quick, efficient, and without any surprises. I also told him that this will help him also as I don't have to bug him with my questions when I come over. I asked him when the next inventory is coming in and if he can get the car from the other dealer then what will be the price for me. He responded back saying he doesn't know the next shipment date & never bothered to tell me the price if he has to transfer the car from the other dealer. He also told me that he will send me the price shortly for the preferred package one. After almost 24 hrs of not receiving anything, I reminded him about the price from the other dealer. Now all of a sudden, I got a response back that he has the initial car in stock now! WHAT? I thought he doesn't know when is the next shipment coming in & now he has the car in less than 24 hrs!? Here is the unhappiest part of his email - the price; it was $800 more than his initial quoted one. Even though the MSRP is exactly the same! I also received his email in 3 pieces. Why he can't mention in the previous email that there will be a follow up email shortly? Simple basics of professional customer service! Anyways, I got really confused and decided to call him. I told him on the phone about the price discrepancy and he told me that it is the correct price. He told me that the price he initially quoted me on was only valid until Friday. So now I have to deal with this new price if I am coming over the weekend! WHAT! This was not the only bummer, I asked him about the recent college graduate rebate question and he responded that I will qualify for but has to pay a very high APR! I also heard his "frustrated deep breaths" when I was asking him questions. WoW! What a bummer for me! Why he never bothered to tell me that his initial price will expire on Friday, when in fact, I was keep telling him from day 1 that I will come over on the weekend! Also, why never bothered to tell me about the high APR if I go with recent college rebate when I clearly asked to clarify for any rebates misunderstanding I had! Had I was informed properly, I would have make job adjustment and gone on Friday to grab the deal! Unfortunately, my time was wasted because of ART carelessness & attitude! On top, there was no genuine apology either! More

Awesome Deal!!! Very helpful with the best service possible for the customer. Received the car I wanted at a reasonable and fair price...amazing outcome! possible for the customer. Received the car I wanted at a reasonable and fair price...amazing outcome! More

My experience with Inland Empire Hyundai was excellent. Art Lee listened and helped me to make wise decisions about my purchase rather than trying to push into the most expensive model. I absolutely LOVE m Art Lee listened and helped me to make wise decisions about my purchase rather than trying to push into the most expensive model. I absolutely LOVE my new Sonata and would recommend the dealership to my friends and family. More

This was our second time purchasing a Hyundai Sonata Limited at this dealership. We were in an accident that totaled our car so we needed another vehicle right away. I found Art to be quickly responsi Limited at this dealership. We were in an accident that totaled our car so we needed another vehicle right away. I found Art to be quickly responsive to our inquiries. He found the model and color we wanted and had it transfered to his dealership the same day. I was very happy with the price and I did not feel pressured at all. The paperwork was ready when we arrived and the whole process was very professional and thorough. What a wonderful example of a great salesman! More

Art found me a Veloster equipped the way I wanted, in the color I wanted in less than 2-weeks. Didn't deal on the price because of the rarity of the color, MSRP was all we could do, but that seemed fair. color I wanted in less than 2-weeks. Didn't deal on the price because of the rarity of the color, MSRP was all we could do, but that seemed fair. I was glad to get the car. Though I did learn at the dealer that Hyundai had been inflating their mileage claims, my car went from 38 MPG hwy to 35 MPG hwy, and will cost me more at the pump than originally anticipated. Happy with the car so far, Art is a fair dealer. More

We knew what car we wanted and after many hours of comparative research we made a decision to work with IE Hyundai. Josh made us an offer that we could NOT refuse on our dream car in the color (interi comparative research we made a decision to work with IE Hyundai. Josh made us an offer that we could NOT refuse on our dream car in the color (interior and exterior) and package that we wanted. We made contact on Wednesday and by Thursday our car was in our possession - delivered in perfect condition and in person by Art. The process was so smooth and easy that we thought it was to good to be true. In this case - it wasn't. THANKS SO MUCH to JOSH and ART! More

Art gave such great service and the price was excellent. I am planning on buying my next car from him. He gave great service and did not pressure us. The delivery was very good too. I definitely recommend I am planning on buying my next car from him. He gave great service and did not pressure us. The delivery was very good too. I definitely recommend him to others. Thank you Art for the wonderful service. More