Hyundai Escondido

I was greeted by Service Rep quickly and they accepted my car in short order. car in short order. More

bad service ever they could not fix my car service rep Brandon should be fired he has bad attitude bad customer service calls me in phone mad about why i left bad review online he is giving bad name to hy Brandon should be fired he has bad attitude bad customer service calls me in phone mad about why i left bad review online he is giving bad name to hyundai word of advice don’t service your car there. More

Great experience! Brandon was outstanding and as I killed time looking around the lot, the sales staff were wonderful. Ask for Daisy, a salesperson who is helpful no Brandon was outstanding and as I killed time looking around the lot, the sales staff were wonderful. Ask for Daisy, a salesperson who is helpful not pushy!! More

It was the most streamlined buying process that I’ve ever been a part of been a part of More

Excellence! Seriously, five star service, my salesman Justin Serge nailed it! ⭐️⭐️⭐️⭐️⭐️🤩👍🇺🇸🌈🌞 I have absolutely no remorse whatsoever and purchasing m Seriously, five star service, my salesman Justin Serge nailed it! ⭐️⭐️⭐️⭐️⭐️🤩👍🇺🇸🌈🌞 I have absolutely no remorse whatsoever and purchasing my 2023 SUV More

Very professional and polite. It was a positive experience. The turnaround time was great. Thumbs up. It was a positive experience. The turnaround time was great. Thumbs up. More

I had an appointment scheduled for an hour of service along with them inspecting my brakes and battery. It did not take an hour as expected, it took almost 8 hours but Terrence the service advisor never along with them inspecting my brakes and battery. It did not take an hour as expected, it took almost 8 hours but Terrence the service advisor never informed me of the extra time and avoided all of my calls. I eventually had to call in and get the service schedulers to go to his desk, confirm he was there, let him know I was on the phone and then transfer me to him but he wouldn’t answer. This had happened multiple times. When I showed up to pick up the vehicle I was obviously upset and Terrance did not help the situation by being unprofessional and argumentative. Not only was I never informed of the extra time (6+hours) but then the repairs were not made because it was now closing time. I also do not understand how Terrence is in the customer service industry, been with the company for over a year and has yet to set up his voicemail and the company somehow is OK with that More

Everyone was polite and made sure my car was well taken care of. Thank you so much. care of. Thank you so much. More

The service department at Escondido Hyundai has certainly improved with regards to customer service techs for the better! Nice young woman who greeted me when I drove up to service dept. She notified my serv improved with regards to customer service techs for the better! Nice young woman who greeted me when I drove up to service dept. She notified my service tech who was quick to check in my 2013 Sonata to get its 4th recall inspection.. I was told it would be a 3 hour wait and appreciated my service tech offered to give me a lift to nearby Starbucks. I was close enough to walk but he took time to direct me on best traffic crossings to take. I was grateful he showed concern for my safety! A new fuel line had to be installed at no cost to me and I was pleased the mechanic did a complete safety inspection as well! More