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Hyundai Escondido
Escondido, CA
412 Reviews
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Showing 412 reviews
November 13, 2016
No honesty here All I can say is WOW!!! I have been looking for a Sante Fe for a few months. I inquired online and was put in touch with jennifer. I made sure off the All I can say is WOW!!! I have been looking for a Sante Fe for a few months. I inquired online and was put in touch with jennifer. I made sure off the bat that I was looking for a specific interior and exterior color. Surprisingly they had it. I told her I wanted the bottom line out the door price. I was quoted $33,134. I made sure and asked if that included tax. Her response was, "yes with tax!!" I was pleased with the price and told her I would be going going to my credit union the next day since they were closed for veterans day. Oh and btw she told me that the owner Abe was a veteran which I was glad to hear. So I show up the next day and find out that the vehicle I wanted was traded to another dealership that same night. Also the price I was quoted didn't include tax. I don't see how when she emphasised that it did include tax. I had a hyundai to trade in that I was told if I bought a car that Justin would approve of me getting $9000 for it. Well the sales manager Justin came out and new nothing about it. He half heartedly appoligized for the mistake and reluctantly agreed to give me $9000 for the car. As far as honoring the price in was given, he would do no such thing. He even went so far as to raise the price on a different car and include my trade in to make it seem as though I was getting a better deal when in fact my trade in and the new car are two separate deals. I asked about the honesty they boast about and the fact that the owner being a veteran if they would have the decency of honoring their word and Justin basically smurked and shrugged off the question. I feel like this was a classic bait and switch that I feel into. I can't speak for the quality of their vehicles but I can on the honesty and integrity of a couple of employees. BEWARE OF A GOOD DEAL HERE!!!! More
by Jf101329
Employees Worked With
Escondido Hyundai, Justin Delgado, Jennifer Gehrisch
November 13, 2016
Brake pedal & lights replacements Went in for a brake pedal stopper replacement because it's been recalled and ended up having my back lights changed. Kevin F. from Escondido Hyundai w Went in for a brake pedal stopper replacement because it's been recalled and ended up having my back lights changed. Kevin F. from Escondido Hyundai was awesome. I'd recommend going there . They work really fast. More
by kjcamacho
Employees Worked With
Kevin Fabela
October 30, 2016
Excellent customer service and professional atmosphere!! First, let me start by saying that the experience I had at Hyundai of Escondido was one of a kind. I've been buying new vehicles for myself and First, let me start by saying that the experience I had at Hyundai of Escondido was one of a kind. I've been buying new vehicles for myself and my family for over 20 years and have never seen or even heard of the atmosphere that exists in this dealership. The positive atmosphere is contagious as it seems to be flowing from the top of the management on down. By the top, I mean the "owner " of this dealership. Very rarely have I ever met an owner of a dealership much less an owner who is involved in a customer, purchasing a vehicle. Most dealership transactions, you deal with the manager yet this "unique" dealership is setting a "new and improved standard" for customer relations. Abe (owner/manager) was concerned with my purchase as well as other customers who were purchasing vehicles from this dealership. I truly can state that it was this "rare and unique" approach which sold me as I ended up buying a 2017 Hyundai Tuscon Limited, from this dealership. My wife and I have been searching for a cross-over vehicle for over 2 months. We've visited several dealership down in San Diego, Riverside and Carlsbad. Car Country Carlsbad had given us the best price for a 2016 Tuscon Limited yet we felt we were being pushed into purchasing the vehicle right away and the sales and finance person weren't flexible at all. It was as if the deal was only for today and would be gone tomorrow. We met Abe (owner/manager) and I felt compelled to tell him about of our experiences we've had so far with other dealerships. He introduced us to Jonathan (salesperson) and told us once we've found and test drove, the cross-over that we wanted, he would get back with us during the purchasing (written) agreement. Jonathan was an "Outstanding" sales representative as he was very friendly and attentive to our needs and informative on the vehicles, we were looking at. Once we sat down with Jonathan, to discuss the price and payments, Abe came in and immediately had beaten the price we were given for a 2016 Hyundai Tuscon Limited, from Carlsbad. Thanks again for such great customer service!! More
by crmarty92057
Employees Worked With
Abe Razi, Jonathan Casselman
October 27, 2016
Service was excellant, Nick, and Justin were great!!!! My experience with this dealership was great. My salesperson, Nick and the General Manager, Justin went out of their way to get me the deal I wanted. My experience with this dealership was great. My salesperson, Nick and the General Manager, Justin went out of their way to get me the deal I wanted. They made me feel very comfortable and like I mattered not just another sale for them. I would not hesitate to recommend this dealership to anyone looking to purchase a vehicle. If I ever want to upgrade I will be going to them. More
by DebbieP
Employees Worked With
Jennifer online, and the finance person, I don't remember her name., Nick Cucinella, Justin Delgado
October 25, 2016
Rude Service This dealership is under new management and the service is unsatisfactory. They lied to me I asked for a specific salesman and he told me he was gone This dealership is under new management and the service is unsatisfactory. They lied to me I asked for a specific salesman and he told me he was gone and had gotten another job then switched it and said he was on vacation and left for two weeks. Then I asked for the manager and took the manager forever to come so I could get some help with a prior deal so I had to decide and walk directly to his office myself. The salesmen are rude they have people unknowlegeable and the service is terrible they lie about being able to do a deal and have you to come back with a money order and more things hat they need and after you have given them everything they asked for then tell you that they cannot do the deal and never even found you a bank to finance after you took time to get them the stuff they needed. They barely have many used cars there mostly new. The bathroom is filthy. More
by ta
Employees Worked With
Esan Mirafzal, John Winchester, Escondido Hyundai, Justin Delgado
October 11, 2016
Oil Change Great price on oil change for Genesis, Kevin worked with me to take advantage of a coupon I had that I received. Sounds simple but not always haha Great price on oil change for Genesis, Kevin worked with me to take advantage of a coupon I had that I received. Sounds simple but not always haha More
by M.
Employees Worked With
Kevin F. , Kevin Fabela
October 11, 2016
Friendly They are always so helpful and friendly when I come to get my car serviced. There's a worker there named Kevin, who is extra welcoming and it's always They are always so helpful and friendly when I come to get my car serviced. There's a worker there named Kevin, who is extra welcoming and it's always appreciated. More
by Happy8048
Employees Worked With
Escondido Hyundai, Kevin Fabela
October 11, 2016
Exceptional Service The customer service here at Escondido Hyundai is exceptional. This is one of few dealerships where when you come in you feel like family and not jus The customer service here at Escondido Hyundai is exceptional. This is one of few dealerships where when you come in you feel like family and not just another statistic. The staff really looks at for the best interest of the customer and from my personal experience I would not go anywhere else. More
by adavis
Employees Worked With
Kevin Fabela, Kevin Fabela
October 11, 2016
Exceptional Service We are here on vacation for a week. I needed a oil change and they were able to get me in the day I called. Kevin was wonderful my car was done wit We are here on vacation for a week. I needed a oil change and they were able to get me in the day I called. Kevin was wonderful my car was done within a hour. The entire dealership was very friendly and courteous. The car was washed which was wonderful ,since we have been traveling for two weeks. More
by Vacationer
Employees Worked With
Kevin Fabela, Kevin Fabela
October 10, 2016
Great Deals great customer service Customer service is the best here at Escondido Hyundai the deals are epic I wouldn't buy a used/new car anywhere else. In addition the parts departmen Customer service is the best here at Escondido Hyundai the deals are epic I wouldn't buy a used/new car anywhere else. In addition the parts department was able to service me rapidly with superior customer care and service. More
by ChrisMont
Employees Worked With
Kevin Fabela, Kevin Fabela
