Hyundai Escondido

Fantastic service! Car manufacturers evolve, models are constantly changing, dealerships come and go, but great customer service NEVER goes out of style. However, the b Car manufacturers evolve, models are constantly changing, dealerships come and go, but great customer service NEVER goes out of style. However, the big trick is finding it. We most certainly have...and when you find it, you stick with it. In May of 2016, we had our car transmission serviced due to mileage levels but when we got the car back and drove away, we noticed severe issues with downshifting. We returned the car the next day to the Service Department, noting the issues. They took care of it and when we got the vehicle back, it was shifting much better. Unfortunately, over time the shifting problems returned and actually became worse. When we took the car back in, we were told that we would need to replace the transmission. We had a brief discussion with Steve Enriquez, the Parts and Service Director, who recalled the issues that the car had had after the transmission flush (three flushes total due to two faulty machines that Hyundai had received) and promised to take care of the problem for us. Now, when something like this happens at other dealerships, you have to do all kinds of ranting, go through crazy gyrations, and ultimately raise your blood pressure to dangerous levels multiple times in order to get any kind of help. Our experience was the exact opposite. Literally, we never did anything more than that short discussion with Steve. He recognized the problem and seriously committed to getting us the help we needed. Unfortunately, the timing of the worsening of the shifting couldn't have been worse. We had a long vacation coming up that we absolutely couldn't reschedule, which would have pushed out the transmission fix by weeks if not months. Steve absolutely went the extra mile for us: after we delivered the keys to him, his team picked up the car at our appointment time from our home in San Marcos, drove it to the dealership in Escondido, completely replaced the transmission, cleaned the car, and drove it back to San Marcos, depositing it back exactly where it had been in our driveway. So from our perspective, we left the car in our driveway, flew off to Kauai, had a fantastic vacation, and when we came back and I got in the car, the only way that I knew that anything had happened was that it had been completely cleaned, there was a paper floormat down, and whoever drove the car was shorter than I am. The shifting was back on track and life was great! I really can't say enough about what Steve did for us. No fighting or pushing or long, angry phone calls. Steve ran interference for us and got it done with the kind of committed professionalism that is incredibly rare these days. This kind of amazing customer service is something that we had thought had gone away many years ago but Steve showed us that it still exists. To be completely candid, given the huge demands that my long daily commute places on my car, we had started thinking about investigating other car makes like Honda or Toyota. But we've completely reconsidered: nothing compares with exceptional customer service. Our next car will be a Hyundai from Escondido Hyundai! More

Brake pedal & lights replacements Went in for a brake pedal stopper replacement because it's been recalled and ended up having my back lights changed. Kevin F. from Escondido Hyundai w Went in for a brake pedal stopper replacement because it's been recalled and ended up having my back lights changed. Kevin F. from Escondido Hyundai was awesome. I'd recommend going there . They work really fast. More

Excellent customer service and professional atmosphere!! First, let me start by saying that the experience I had at Hyundai of Escondido was one of a kind. I've been buying new vehicles for myself and First, let me start by saying that the experience I had at Hyundai of Escondido was one of a kind. I've been buying new vehicles for myself and my family for over 20 years and have never seen or even heard of the atmosphere that exists in this dealership. The positive atmosphere is contagious as it seems to be flowing from the top of the management on down. By the top, I mean the "owner " of this dealership. Very rarely have I ever met an owner of a dealership much less an owner who is involved in a customer, purchasing a vehicle. Most dealership transactions, you deal with the manager yet this "unique" dealership is setting a "new and improved standard" for customer relations. Abe (owner/manager) was concerned with my purchase as well as other customers who were purchasing vehicles from this dealership. I truly can state that it was this "rare and unique" approach which sold me as I ended up buying a 2017 Hyundai Tuscon Limited, from this dealership. My wife and I have been searching for a cross-over vehicle for over 2 months. We've visited several dealership down in San Diego, Riverside and Carlsbad. Car Country Carlsbad had given us the best price for a 2016 Tuscon Limited yet we felt we were being pushed into purchasing the vehicle right away and the sales and finance person weren't flexible at all. It was as if the deal was only for today and would be gone tomorrow. We met Abe (owner/manager) and I felt compelled to tell him about of our experiences we've had so far with other dealerships. He introduced us to Jonathan (salesperson) and told us once we've found and test drove, the cross-over that we wanted, he would get back with us during the purchasing (written) agreement. Jonathan was an "Outstanding" sales representative as he was very friendly and attentive to our needs and informative on the vehicles, we were looking at. Once we sat down with Jonathan, to discuss the price and payments, Abe came in and immediately had beaten the price we were given for a 2016 Hyundai Tuscon Limited, from Carlsbad. Thanks again for such great customer service!! More

Service was excellant, Nick, and Justin were great!!!! My experience with this dealership was great. My salesperson, Nick and the General Manager, Justin went out of their way to get me the deal I wanted. My experience with this dealership was great. My salesperson, Nick and the General Manager, Justin went out of their way to get me the deal I wanted. They made me feel very comfortable and like I mattered not just another sale for them. I would not hesitate to recommend this dealership to anyone looking to purchase a vehicle. If I ever want to upgrade I will be going to them. More

Oil Change Great price on oil change for Genesis, Kevin worked with me to take advantage of a coupon I had that I received. Sounds simple but not always haha Great price on oil change for Genesis, Kevin worked with me to take advantage of a coupon I had that I received. Sounds simple but not always haha More

Friendly They are always so helpful and friendly when I come to get my car serviced. There's a worker there named Kevin, who is extra welcoming and it's always They are always so helpful and friendly when I come to get my car serviced. There's a worker there named Kevin, who is extra welcoming and it's always appreciated. More

Exceptional Service The customer service here at Escondido Hyundai is exceptional. This is one of few dealerships where when you come in you feel like family and not jus The customer service here at Escondido Hyundai is exceptional. This is one of few dealerships where when you come in you feel like family and not just another statistic. The staff really looks at for the best interest of the customer and from my personal experience I would not go anywhere else. More

Exceptional Service We are here on vacation for a week. I needed a oil change and they were able to get me in the day I called. Kevin was wonderful my car was done wit We are here on vacation for a week. I needed a oil change and they were able to get me in the day I called. Kevin was wonderful my car was done within a hour. The entire dealership was very friendly and courteous. The car was washed which was wonderful ,since we have been traveling for two weeks. More