Hyundai Escondido

Wonderful Experience I had recently purchased a 2017 Hyundai car. Before this successful purchase at Escondido, I actually went to two other dealerships, Kearny Mesa and C I had recently purchased a 2017 Hyundai car. Before this successful purchase at Escondido, I actually went to two other dealerships, Kearny Mesa and Carlsbad. I had an AWFUL experience at both dealerships. It was super disappointing. Their performance and actions were unprofessional. I also felt rushed due to their impatience. The salesperson at Carlsbad was actually really sneaky. Anyways, I don't even want to waste my complaining about those dealerships. Finally, the salesperson that assisted me along the way of purchasing the car at Escondido was Gabriel. He was the youngest salesperson out of all these three dealerships. But I was shocked by his selling ability, and knowledge about all the Hyundai products. He showed professionalism. He mentioned all features of the car. During the test drive, he introduced to me all the functions and ability of the car. When we went back into the office after the test drive, we sat down and actually had a bargaining stage before the purchase. Commonly, the consumers often times want to purchase the car as cheap as possible, and the salesperson would want to sell the price at the highest price possible. I have noticed that he tried to make the most profit possible for Hyundai, which is understandable. Even though we were both in a different standpoint, he was extremely patient. It is no doubt that he changed and saved Hyundai's reputation in my mind. I just want to acknowledge another costumer the positive customer service that ESCONDIDO Hyundai provides. I truly would highly recommend another costumer to Gabriel. I am confident that all costumers will recieve an outstanding purchasing experience. I can imagine his bright future and accomplishments for his career. More

Wow what an experience! Honestly, from the first person I spoke to until I drove away with my new car completely handle in a sincere professional manner. A few people that I Honestly, from the first person I spoke to until I drove away with my new car completely handle in a sincere professional manner. A few people that I directly worked with and need to be recognized: Jose (Ibarra)in Service (who is representative not the manager) went beyond his normal scope of his job to help assist me, beyond patience and willing to get me more assistance from the office manager. Mike in sales, outstanding one on one communication answering all my questions about the car and never making me feel rush or the question is not important. Jessie in Finance, fantastic job and very through explaining all my options and no pressure on my decision. And finally Justin, the store manager, cannot say enough of how he helped me and spent a lot of time assisting me with my trade in and also a purchase of a new car. I sincerely mean when I say I do plan to ONLY take my car to the Escondido Hyundai store for all service issues, I completely trust and know I am in good hands....with my new car. Thank you all! **Started off with servicing my 2014 car and ending up buy a 2017 car....could NOT be happier!** More

Harassed over text I purchased a vehicle from Escondido Hyundai in 2014. The experience was ok, nothing good or bad stood out. I've received a few mailers from them sinc I purchased a vehicle from Escondido Hyundai in 2014. The experience was ok, nothing good or bad stood out. I've received a few mailers from them since then that I've recycled, no biggie. All of a sudden on January 24, 2017 I get a text on my cell phone from a random phone number. The text introduces Gabriel Murguia. The text is literally longer than a three paragraph email, and half of it is screaming in ALL CAPS about a SELLATHON and CASH BONUSES and discounts for everyone from MILITARY, UBER, etc... It was hands down, the most annoying sales ploy I've ever seen. And it was littered with grammatical errors. Do not go here unless you want your personal information and cell phone to be accessed by people who don't understand professionalism in sales and will harass you years after you purchase. More

No Hassle I was hesitant to return to this dealership after being ripped off four years ago by that management team. I was pleasantly surprised. Gabriel was I was hesitant to return to this dealership after being ripped off four years ago by that management team. I was pleasantly surprised. Gabriel was knowledgeable, friendly, and worked hard so we could make a deal. Justin Delgado, sales manager, was very professional and helpful. I now have a new Genesis G80 to replace my 2013 Genesis and I am very thankful for Gabriel and Justin made it work for me. Thank you. More

AMAZING CUSTOMER EXPERIENCE I never thought that I would be able to get approved for the vehicle I wanted and Jose the manager gave me his word he would make it happen. To my sur I never thought that I would be able to get approved for the vehicle I wanted and Jose the manager gave me his word he would make it happen. To my surprise he fallowed through and got me financed on the car of my choice. It was worth driving 2 hours to get their!!! NO DEALERSHIP GOT ME APPROVED AT THE RATE AND THE TYPE OF CAR I WANTED!!! WHEN ESCONDIDO HYUNDAI SAIS THEY WILL DO SOMETHING THEY DO IT!!!! "THANK YOU" JOSE ALICEA AND SANDRA MATA FOR GETTING MY DEAL DONE!!! I HOPE EVERYONE THAT NEEDS A CAR GOES THEIR SO YOU CAN SEE IT FOR YOURSELF!!!! More

No confidence in the writer or the mechanic I took my 2006 Tucson in to have the TPMS light cleared and the sensors programmed. I bought 4 brand new sensors from a local Hyundai dealership, had I took my 2006 Tucson in to have the TPMS light cleared and the sensors programmed. I bought 4 brand new sensors from a local Hyundai dealership, had an outside mechanic install them and was told this vehicle had to be done at the dealer due to type of sensors. No big deal. Made the apt, explained the situation to the service writer, and left the car... 4 hours later I get a call stating that they could not program the sensors due to the fact that I had aftermarket sensors in the car and they wanted to sell me 4 new sensors.. Needless to say I did not have them do anything... I just got the car back from Poway Hyundai and guess what, the TPMS light is cleared, all is good and they did NOT have to replace the sensors. Does not give me a warm feeling about a "dealer" mechanic. More

Very professional and classy. Today my wife and I experienced true professionalism and top notch service while visiting Escondido Hyundai. Salesman Mat Tarokh and General manager J Today my wife and I experienced true professionalism and top notch service while visiting Escondido Hyundai. Salesman Mat Tarokh and General manager Justin Delgado were like the dynamic duo of car sales and finance. They crunched number after number and showed us car after car before we finally settled. Mat and Justin made us feel like more than just a number and I highly recommend anyone looking for a car to ask for these two gentleman. The service was one we will never forget. Thank you guys for the hard work and time. Sincerely Mr. &Mrs. G. Prentice More

Deal breaker I took my Sonata in for servicing and ended up leaving with a brand new Veloster Turbo! Originally I was just going to hang around and look while wait I took my Sonata in for servicing and ended up leaving with a brand new Veloster Turbo! Originally I was just going to hang around and look while waiting for the servicing of my 2012 Sonata. I was in the market to trade in for something newer but was waiting until I sold my other vehicle first. Jonathan informed me that they could buy my other vehicle from me and gave me the option of getting the full amount issued to me via check or apply a little to a new car and still be able to get some cash out of it. That was the deal breaker. Not having to go through a private sale and spending the time and money to get it sold was music to my ears. Their offer was only a few hundred shy of what my value was quoted on KBB so I said yes! It was very hard letting go of my second vehicle but I knew it was an asset and it was time to let go. Everyone from the service departmant down to Financing was incredible. They make you feel right at home and care about you making such an emotional yet well deserved decision. I couldn't have asked for anything more... well maybe breakfast or lunch being as I was there for nearly 8 hours! Of course I take a lot of fault for that since I couldn't make up my mind what I was looking for :) patience is key and they had a lot of it! More

A Dealer to Die For My wife and I suddenly found ourselves in need of replacement transportation. Five days of scouring online reviews, videos and ultimately participatio My wife and I suddenly found ourselves in need of replacement transportation. Five days of scouring online reviews, videos and ultimately participation in the COSTCO Auto Program, brought us in contact with this dealership and specifically with Esan Mirafzal, Internet Sales. From the first phone call within three minutes of me submitting the COSTCO inquiry, to the numerous email, to the visit to the dealership, the test drive and finally the purchase, these people were nothing less than first class. Esan explained and ushered us through each step of the process, a true professional. On Monday, I will return to complete the KARR treatment (exterior/interior sealing, plus rear window tinting). I know I will be welcomed back and look forward to the Escondido Hyundai relationship which we will build over the years which follow. This transaction was totally 'old school;" that's to say it was people centered. We could have bought our fabulous Sonata anywhere. We chose to engage with people, not just a process. I will recommend to family, friends and any casual passerbys, experience the people of Escondido Hyundai, then drive home with a great set of wheels. More

Best vehicle buying experience in my 60 years Best dealer in the country. Every person is motivated to handle YOUR personal needs and goals with the most professional and caring team I have ever w Best dealer in the country. Every person is motivated to handle YOUR personal needs and goals with the most professional and caring team I have ever witnessed. Wonderful people and we will not buy from any other dealer. We have told all our large family and friends of their special care for their customers. More