Hyundai Escondido

Alina helped us with finding the new Elantra we picked out from the website. We waited for it to arrive and she made it easy to take our trade in and complete the purchase out from the website. We waited for it to arrive and she made it easy to take our trade in and complete the purchase More

Here I am 11 mos after beautiful purchase experience. That was a Sonata. I own a 2018 Genesis and had some questions. NOBODY at this dealer will call you back. I asked the operator to transfer me to That was a Sonata. I own a 2018 Genesis and had some questions. NOBODY at this dealer will call you back. I asked the operator to transfer me to the finance dept. It goes to some extension does not tell you who it is and says that extension cannot accept any more messages. Then I asked the operator on my next call to transfer me to a sales manager. Same result. A few days later I called and asked for the sales manager again. Operator transferred me to an extension. It did not say who it was but I left a message. NO CALL BACK. A few more days I try for the finance dept again. Nope can’t leave a message. Here I am trying to PURCHASE a high dollar vehicle service contract and nobody seems to want to sell me something. A couple months ago I had left a 2 voice mails over 4 days for my service advisor. NO call back. This time I was able to reach a sales manager. Low and behold Kodi calls me back that day sounding very aggravated that he was told to. I have no idea WHO is running this dealer. It’s like it changed over 11 mos. Is it a new owner? Does the operator not know the extensions of people? Are they busy enough they don’t care? Either way they are awful now. It’s like they have made a company decision to just not answer calls and not call back when messages are left. Kearny Mesa Genesis actually answers the phone. I left a message with their finance person and was called back in 2 hours and he said sorry I could not get back to you sooner!! Take a lesson Escondido. I have both of my cars serviced at this dealer and I need to reconsider that. My lease is up in one month and NO WAY I will go there for my next car. When I was there the service dept was going gang busters so maybe right now they don’t need our business. But they will someday. It’s cyclical. Perhaps there is a new owner who changed the corporate culture. Who knows. But expect a bad experience if you try to talk to someone there by phone. I still had the cell phone of my sales person (Sayuri). I called and she answered and is going to try and help me. But she is up against a tall order. This dealership has FALLEN from grace. More

It was very good experience for me as they checked out what was the matter. what was the matter. More

Excellent service, very efficient, kept me dated on progress, while waiting comfortable seating area customers progress, while waiting comfortable seating area customers More

We purchased our 2017 Tucson from this Dealership. When we brought it into the Service Dept., due to the air conditioner not operating correctly, the Service Advisor, Kodi Spicer wasn’t friendly and was ab we brought it into the Service Dept., due to the air conditioner not operating correctly, the Service Advisor, Kodi Spicer wasn’t friendly and was abrupt. It felt like we were bothering him. Initially, when we drove up to the Service Dept., the Staff that accepts the car and identifies the work was very friendly and professional. Yet, when the wife and I walked into the Service Dept Office, it was the complete opposite. If I have a choice, I will never return to this Hyundai Service Department again! More

He took me in first thing in the morning. Offered a car wash. Offered a ride home of if needed it. He was very professional and courteous wash. Offered a ride home of if needed it. He was very professional and courteous More

My check engine lite was on & my Elantra was missing & had lost power. My usual dealership was unable to even look at my car for over a month! I called Escondido Hyundai & My vehicle was seen, diagnosed & had lost power. My usual dealership was unable to even look at my car for over a month! I called Escondido Hyundai & My vehicle was seen, diagnosed & repaired under warranty within 2 days!! Definitely 5 star service!! I am happy to have found a new dealership! More

The only reason I came to buy my car at Hyundai Escondido was because of the great customer service I had in the past. The service department was absolutely amazing, great people,amazing customer service. I was because of the great customer service I had in the past. The service department was absolutely amazing, great people,amazing customer service. I bought a Hyundai Tucson exactly a year ago. Suddenly the tailpipe looks like it started to fall, the emision light turn on and I got a message on Bluelink saying “ you need to go to service TODAY”. Called, never answered, so I just went to the Service point at Hyundai Escondido. Since I arrive the first two men I talked to were really unprofessional, one looks like he did not want to take care of anything or did not know anything about anything. So I asked for the person in charge, the manager was even worst! He will not even look at your face while talking, he will kind of talk to his coworker instead of talking to us. He did not gave us an appointment until 2 weeks after and he will say they do not have rental cars or courtesy cars, give us a ride or offer any other alternative, all of his answers were NO, in a very unfriendly and not willing to help way. I was absolutely surprised and horrified of how were being treated. The manager disappeared, and we asked his coworker to call him, he just never came back. My last hope was to talk to the third man at the office, Alberto, the only one of them who I have to say, did a great job. He gave an explanation of how busy they are at the service department and how complicated is being to have rental cars and apologize. Sometimes it is what it is….. but the other two did not even TRY TO BE POLITE AND PROFESSIONAL. More

I was REALLY UPSET! But Thanks to Moises Alameda everything is excellent. Best salesman!!!! Thank you for always answering my concerns … everything is excellent. Best salesman!!!! Thank you for always answering my concerns … More