Hyundai Escondido

Very courteous and helpful. They answered the phone and I didn’t have to leave a message. They had the day I needed available for my service and were able to complete everything I requested to be completed b didn’t have to leave a message. They had the day I needed available for my service and were able to complete everything I requested to be completed by the time they gave me so I didn’t have to wait when I was dropped off to pick it up. They were proactive with all of the recalls my car had and got them taken care of. I was very impressed with my service rep. More

My first time here and the Service department was great even while under staffed. I will definitely be back! even while under staffed. I will definitely be back! More

Excellent experience at Service Department this morning. Kodi S. provide excellent customer service! Johanthan who checked me in too as well as Elsie checking me out Kodi S. provide excellent customer service! Johanthan who checked me in too as well as Elsie checking me out More

I have had my vehicle serviced by two other dealerships in San Diego county and neither were as professional as Hyundai of Escondido. Hyundai of Escondido was very efficient and straight forward on the wor in San Diego county and neither were as professional as Hyundai of Escondido. Hyundai of Escondido was very efficient and straight forward on the work that they did on my vehicle. I will be returning and would highly recommend them. More

Unethical Sales Tactics, sell shock sensors for $1,495 hyped as a security system for vehicles that already have a factory alarm. A shock sensor is only a $30 part. hyped as a security system for vehicles that already have a factory alarm. A shock sensor is only a $30 part. More

Polite and helpful satisfied with the work done and the time it took to be done. My check light came on when driving home so I returned and they took care of the problem quickly. But they didn’t really ans time it took to be done. My check light came on when driving home so I returned and they took care of the problem quickly. But they didn’t really answer my question on why it came on. More

Gerardo Campos was a very nice sales person and made the car buying process super comfortable and relaxed. car buying process super comfortable and relaxed. More

First off it took over a month to get an appointment. I brought my car in at 9:30 (my appointment time) and they promised to call me by 13:00 that day with the diagnostic results and an estimate. I did not brought my car in at 9:30 (my appointment time) and they promised to call me by 13:00 that day with the diagnostic results and an estimate. I did not hear anything by 13:00. Attempted to call several times with no answers. Finally got through to someone around 16:00 and I was told that no updates were in the system and the man had to go out to check the status of it, shortly after I called and got through to someone I was texted the diagnostic assessment. I selected what I wished to have done and was told it would be done by noon the next day. Similar thing happened the next day tried calling several times with no answer noon came and gone with no updates and I was still unable to reach anyone. Finally around 14:00 someone called me saying my car was ready to be picked up. I picked up my car around 15:00 that day when I noticed as I was driving out of the parking lot that 36 miles was put on my car and it was not documented by Hyundai anywhere and I was not notified of it either. I attempted several times to call the manager to see the reason of why my car would have been driven 36 miles but then again was not able to reach the manager. Overall, I am very frustrated and unhappy with the unprofessional experience I encountered at Hyundai Escondido. More

Great service. Everyone was nice! Refreshing real people. The business was super clean and quiet. The business was super clean and quiet. More

First but not last visit to this dealership for vehicle service. Facilities are immaculate, staff are professional and courteous. service. Facilities are immaculate, staff are professional and courteous. More