Hyundai Escondido

This review pertains only to the service dept. I had no interaction with the sales side. DO NOT TAKE YOUR CAR TO HYUNDAI ESCONDIDO FOR SERVICE! It took 3 weeks to have front struts and lower I had no interaction with the sales side. DO NOT TAKE YOUR CAR TO HYUNDAI ESCONDIDO FOR SERVICE! It took 3 weeks to have front struts and lower control arms replaced. The service tech Cody, put absolute minimum effort in. He has very little understanding of components of the car. He led me to believe multiple components that failed on the struts were separate and therefore would not be covered under my extended warranty. Not until I was able to have a conversation with the mechanic did I understand they would all be covered under the warranty. The mechanic, Ricardo, is the only reason why I gave a single star. He was wonderful taking the time to show me the strut itself and how it worked. I've also never seen an auto service desk where they don't cover for one another. Cody would be out a couple of days, without telling me he would be out, even though he knew I would likely be following up with him. He didn't tell me, "contact XYZ while I'm out, they will take care of you." So when I did call in and was informed he was out, I asked if someone else could assist. The answer was NO! Unbelievable! So, as anyone who is reading this would guess, I asked to speak to the service manager. It took me leaving 3 messages (she never picked up) over the course of two days for her to finally call me back. Even then she tried to convince me that everything was always covered under the warranty when in fact Cody was very clear that the adjuster had stated the control arms were not covered which would have cost $1,600 out of my pocket. I told him go ahead and order the parts and plan to repair the lower control arms and I would talk to the warranty company to get them covered and if I wasn't successful I would pay out of my pocket. Thankfully I got them to cover it. So of course Cody was out a couple of days, but I was very clear in telling him to order the parts. The service manager in her conversation said they still had to order the parts, so there again, we lose 3 days because Cody didn't order the parts! So this week, I of course have to contact Cody find out status of repair. He tells me Weds or Thursday. Thursday comes along I have to contact him, tells me car will be ready either that day but for sure Friday, but he still needed to contact the warranty company to get the labor for the control arms covered. Are you kidding me? He still hadn't worked that out? I text Cody again early Friday to let him know I will be in the area would could he confirm the when the car is ready. No reply. I go to the dealership. Of course Cody has the day off. I have nothing against people taking days off, but if you know a customer is going to be following up, let them know and have someone aware to assist. A gal there did help me, thankfully. Car still wasn't quite ready. I told her I would return my rental in the meantime. She was kind to say give us a call when you've dropped it off, and they will send a Lyft ride to pick me up and pay for it. So of course when I do this as had happened a few times previously and as "Alex" in her review mentioned with previous experience with this service dept, NO ONE ANSWERED THE PHONE! STAY AWAY FROM HYNDAI ESCONDIDO SERVICE! More

Although it a long process buying a car, everyone seems to be nice and patience to be nice and patience More

Came into Hyundai of Escondido as a walk in customer. Got greeted upon arrival , my advisor addressed all my concerns and parts were ordered, Terrance fallowed up and kept me updated accordingly. I will Got greeted upon arrival , my advisor addressed all my concerns and parts were ordered, Terrance fallowed up and kept me updated accordingly. I will return again soon for further services. More

Professional, good attitude. Did the recall work on schedule. Washed car and checked tires. No agenda for soliciting for other services. Impressive! Did the recall work on schedule. Washed car and checked tires. No agenda for soliciting for other services. Impressive! More

Kodi took such amazing care of me and my vehicle! My car was in the shop for a very long time, and Kodi was always giving me updates, answering all my questions, and reaching out to my insurance for My car was in the shop for a very long time, and Kodi was always giving me updates, answering all my questions, and reaching out to my insurance for me. Truly amazing service! More

My overall experience is one of frustration. I booked a fairly modest warranty repair over a month in advance but when I brought it in it took two days to even get it started. I could have had I booked a fairly modest warranty repair over a month in advance but when I brought it in it took two days to even get it started. I could have had the use of my car for that time. Five hours or so worth of work cost me three days, with no loaner available. And they didn't even tell me when it was finally ready, it took numerous phone calls to finally find this out! This is not lack of staff, it's lack of organization. The actual repair was fine btw. More

Brought Elantra in for warranty repair work. Gwen the service advisor explained repair completely. Car was ready earlier than promised - a nice treat. Gwen the service advisor explained repair completely. Car was ready earlier than promised - a nice treat. More

I had an appointment and they checked me in quickly. They explained the service and answered my questions. Done within the time they told me. They explained the service and answered my questions. Done within the time they told me. More

Polite, friendly service. Good work on my car. Easy to arrange transportation to and from my house while work was being done. arrange transportation to and from my house while work was being done. More

I was very pleased with the results I received after Shannon stepped in to help me. Shannon stepped in to help me. More