Hyundai Escondido

Easy to work with! We were able to do most of research online and came in with a plan. We were able to do most of research online and came in with a plan. More

Warm welcome, personal service friendly, job done on time and waiting room provides warm drinks and internet! Thank you! and waiting room provides warm drinks and internet! Thank you! More

First of all, Brandon was great. He listened, seemed sincere in wanting to help, and legitimately cared about my problem. Unfortunately, he aws not given the tools or authority to do He listened, seemed sincere in wanting to help, and legitimately cared about my problem. Unfortunately, he aws not given the tools or authority to do his job well. Management at Hyundai of Escondido, and especially the corporate Hyundai office, were woefully unhelpful. Hyundai of Escondido held my car for 10 days while not completing any work to fix my engine. They refused to provide a loaner or rental car, despite holding my car for 10 days. 10 days my wife was without a car. I brought my car in with a problem obviously having to do with the engine. Bad noise, low power, and burning all the oil in only 1000 miles – a known, but unacknowledged problem with many of Hyundai’s cars. Hyundai Corporate refused to cover the 10k replacement of their defective engine (because they’re ignoring that it’s their fault for a bad design). I was quoted 2k to “inspect” the engine for the root cause before Corporate would even consider covering the expense. A reasonable ask. But Hyundai of Escondido refused to cover (or write off as they should have done) the inspection. I would be on the hook for 2k, with no guarantee of a root cause, a fix, or covered expenses. I was refused a refund of 167 I paid to diagnose the problem. No diagnosis was provided. I was told the problem was “somewhere inside the engine” and somehow that counted as a “diagnosis” Manager was on leave for at least 3 days (Fri-Sun) without a DOA or assistant manager to make decisions Service reps given zero authority to make the situation “right” I cannot recommend this location. And I am not confident in recommending Hyundai as a brand any longer More

New car owner, first service at this location, it is now my preferred location!!! Great attitude by all four service people I had contact with. Smooth, timely and friendly service. Elsi Morales was my ser my preferred location!!! Great attitude by all four service people I had contact with. Smooth, timely and friendly service. Elsi Morales was my service advisor and set the great tone from the start. Well done Hyundai of Escondido! More

I had to ask for my multi point inspection sheet… they neglected to discuss it with me… neglected to discuss it with me… More

The service was easy to schedule, and they were on schedule and very courteous. The wait area is really pleasant, and someone greeted us upon arrival. Great job! schedule and very courteous. The wait area is really pleasant, and someone greeted us upon arrival. Great job! More

Lorenzo and Eduardo were knowledgeable and efficient. Kept us informed of the status of our vehicle and didn’t waste time. Genuinely friendly and not just trying to make a sale. Kept us informed of the status of our vehicle and didn’t waste time. Genuinely friendly and not just trying to make a sale. More

I was pleasantly greeted upon arrival for my service appointment. Jamay provided the detail concerning services to be performed and which maintenance agreement would be used for the transaction. She w appointment. Jamay provided the detail concerning services to be performed and which maintenance agreement would be used for the transaction. She was a pleasure to work with. More

Service was wonderful but they should of told me about waiting for 2 hours for an oil change. When on vacation time is very important and not knowing that made me a bit upset. waiting for 2 hours for an oil change. When on vacation time is very important and not knowing that made me a bit upset. More

Helpful and accommodating service staff, competent and honest Technicians and no pressure sales. This dealership strives to Do It Right! honest Technicians and no pressure sales. This dealership strives to Do It Right! More