Hyundai Escondido

It’s a tough business right now. . No more real choices.. you pick from a limited inventory ( 2 were available in my case) While not my favored choice. I chose the better one ( color . No more real choices.. you pick from a limited inventory ( 2 were available in my case) While not my favored choice. I chose the better one ( color really).. Given what the dealers are dealing with in these unprecedented Covid/Inflation/chip shortages with recession around the corner, if not already here, I nevertheless had a pleasant experience and thought all of staff I dealt with were professional, courtesy and put forth their best effort to move me through the sale…Although it’s been a very short time I’m very pleased with the car I purchased…From my point of view, nothing should deter you from dealing with Hyundai of Escondido…A special “shout out” to Jerry my salesman, Pedro and Ernie in the finance office! Thank you More

Everyone there was wonderful and very helpful! Service was quick and they were very informative! Service was quick and they were very informative! More

I was very happy with everything except for the fact that they didn’t return my controls to their original settings. For example the temperature was set to 63°, the car lights didn’t turn on when I opened t they didn’t return my controls to their original settings. For example the temperature was set to 63°, the car lights didn’t turn on when I opened the car door and the automatic headlights didn’t turn on at night. More

Service and repairs were great. The work was completed in half the time estimated. Terence was friendly and professional, not so much with his colleague. The work was completed in half the time estimated. Terence was friendly and professional, not so much with his colleague. More

Nice smiling people calm relaxed made sure I was treated well. Didn’t ask me for I’d to get my car but that’s okay well. Didn’t ask me for I’d to get my car but that’s okay More

Easy to work with! We were able to do most of research online and came in with a plan. We were able to do most of research online and came in with a plan. More

Warm welcome, personal service friendly, job done on time and waiting room provides warm drinks and internet! Thank you! and waiting room provides warm drinks and internet! Thank you! More

First of all, Brandon was great. He listened, seemed sincere in wanting to help, and legitimately cared about my problem. Unfortunately, he aws not given the tools or authority to do He listened, seemed sincere in wanting to help, and legitimately cared about my problem. Unfortunately, he aws not given the tools or authority to do his job well. Management at Hyundai of Escondido, and especially the corporate Hyundai office, were woefully unhelpful. Hyundai of Escondido held my car for 10 days while not completing any work to fix my engine. They refused to provide a loaner or rental car, despite holding my car for 10 days. 10 days my wife was without a car. I brought my car in with a problem obviously having to do with the engine. Bad noise, low power, and burning all the oil in only 1000 miles – a known, but unacknowledged problem with many of Hyundai’s cars. Hyundai Corporate refused to cover the 10k replacement of their defective engine (because they’re ignoring that it’s their fault for a bad design). I was quoted 2k to “inspect” the engine for the root cause before Corporate would even consider covering the expense. A reasonable ask. But Hyundai of Escondido refused to cover (or write off as they should have done) the inspection. I would be on the hook for 2k, with no guarantee of a root cause, a fix, or covered expenses. I was refused a refund of 167 I paid to diagnose the problem. No diagnosis was provided. I was told the problem was “somewhere inside the engine” and somehow that counted as a “diagnosis” Manager was on leave for at least 3 days (Fri-Sun) without a DOA or assistant manager to make decisions Service reps given zero authority to make the situation “right” I cannot recommend this location. And I am not confident in recommending Hyundai as a brand any longer More

New car owner, first service at this location, it is now my preferred location!!! Great attitude by all four service people I had contact with. Smooth, timely and friendly service. Elsi Morales was my ser my preferred location!!! Great attitude by all four service people I had contact with. Smooth, timely and friendly service. Elsi Morales was my service advisor and set the great tone from the start. Well done Hyundai of Escondido! More

I had to ask for my multi point inspection sheet… they neglected to discuss it with me… neglected to discuss it with me… More