Hyundai City of Bay Ridge

Rory at Hyundai City of Bay Ridge went above and beyond. He was very detailed and helpful. Answered all of my questions and got me driving in my brand new 2022 Hyundai Elantra. I am very pleased with my pur He was very detailed and helpful. Answered all of my questions and got me driving in my brand new 2022 Hyundai Elantra. I am very pleased with my purchase. I highly recommend Hyundai City of Bay Ridge. So happy to have had such a great buying experience!!! Thank you again, Rory! More

Moe Nephew was a pleasure to work with. He set up my lease on a new Tucson over the phone and brought the car and paperwork to our home the same day. Then he patiently set up our phone con He set up my lease on a new Tucson over the phone and brought the car and paperwork to our home the same day. Then he patiently set up our phone connections and walked us through the many features. He called today to make sure everything is okay. I would be happy to work with him again for our next lease and highly recommend him. More

Be Aware !!!!The guy Ray, the so called general manager, Be Aware !!!! The guy Ray, the so called general manager, all the staffs told me to get out as I asked why did they even call me to come on the same Be Aware !!!! The guy Ray, the so called general manager, all the staffs told me to get out as I asked why did they even call me to come on the same if they don’t have the car. Absolute cons, frauds, unprofessional, insulted me, I drove 40 minutes to go there!!! ZERO STAR FOR THEM. More

ALL LIARS AT THE DEALERSHIP.It's a particularly bad ALL LIARS AT THE DEALERSHIP. It's a particularly bad first car buying experience. First, when I signed the lease agreement, the finance guy named nic ALL LIARS AT THE DEALERSHIP. It's a particularly bad first car buying experience. First, when I signed the lease agreement, the finance guy named nick says he will give me a platinum service contract for free which is worth 2400 but I find out on the lease agreement shows I have to pay it myself. And my sales representative Jabari also said I would get the all-weather floor mats for free, it’s been almost two months since I haven’t gotten it yet, and ask Jabari for any updates, NEVER EVER reply to me back. If someone from THIS dealership told you that they will give you things or services for free, PLZ GO CHECK OUT THE CONTRACT YOU SIGNED THE MONEY MIGHT COME FROM YOUR POCKET!!!! Then the gm Adam came out with some excuse like “nick is a new guy” and gave me a solution that an 800 dollar check, which I still have to pay 1600 by myself. I really like the Hyundai car, so 1600 dollars more is still acceptable for me. By now, I still don’t receive any of these things, the floor mat, the check, and the apologies from anyone at the dealership. They are dishonest and I can’t say all of them are, but most of them take advantage of customers, especially people like me first-time car buyers. More

The worse dealership I have been. Not professional at all. I better go to some ace else. all. I better go to some ace else. More

I called again today about my plate and registration three hours ago I was told someone would be getting in touch with me and it's the same thing they told me yesterday. Still haven't heard anything fro three hours ago I was told someone would be getting in touch with me and it's the same thing they told me yesterday. Still haven't heard anything from the dealership about my registration and plate. Let me be clear I do not want the hundred dollar gift card, I just want people to know who they're dealing with when buying an expensive item and the terrible customer service. More

Please read the bottom portion firstUPDATE Well after 7 Please read the bottom portion first UPDATE Well after 7 to 9 weeks I finally getting my 2022 Tucson with all the problems the below, I have a whole Please read the bottom portion first UPDATE Well after 7 to 9 weeks I finally getting my 2022 Tucson with all the problems the below, I have a whole new set of problems due to Hyundai not knowing what to do when transferring plates and now I am going to have my license suspended in two days, all because Hyundai instead of transferring my plates like I said to them several times, Hyundai Bayridge ended up going out and getting all new plates at the cost of $380. One of the reasons I wanted to keep my plate, I am disabled and I have a disabled plate and being that I'm not in Florida right now I can't go to the motor vehicle to switch out new plate. The girl in motor vehicle told me it's extremely easy to fix just just cancel the transaction for the new plates and then transfer my old plate and it would've cost me $26 instead of the $380. I spoke to the girl at motor vehicle in Florida she said I just paid the two-year registration on the old plate. Unfortunately Hyundai is giving me the runaround specifically Adam general manager saying that he needs to call his international girl to see what can be done, first of all I didn't know Florida and New York was international. Second I explain to him exactly what the young lady told me at motor vehicle in Florida. When I told Adam I've had nothing but problems he says what are you talking about I said well I was supposed to get my car the next day and then you told me I would get it three weeks later and then I don't know nine weeks later the car finally comes in. He is under the assumption that everything below in my complaint about the sale he feels doesn't pertain to this. I said to him this is all one sale from beginning till the end and I had nothing but problems, he said we took care of all that (gave me money off) said Adam. I stated it's all one sale this is all one sale. Anyway it will be the last sale that I have a spend money at this place. If you are shopping for a Hyundai and hassle free I strongly recommend you go elsewhere but that's entirely up to you. -------------------------------------- If I can give them zero stars I would because they don't even deserve one. Do you not trust this place to buy your car or SUV. They lead me to believe that the car was on the lot and i was told by Neal the salesperson they are are locating they SUV and he would know in five minutes well an hour went by and asked again and now I was informed that he was trying to locate one for me, in the meantime he had me sign all the documents and gave a $5000 deposit to put on hold until I received the SUV. So since I didn't wanna wait anymore I said just call or text me later and let me know when the car is coming in and he even wrote his cell phone on my sales slip. This was on Monday I didn't hear anything from him or anyone from the dealership so now it's Tuesday and after I read the back and very fine print it says they have up to 30 days to locate and deliver and if I cancel that it's gonna cost me for any expense that they in car so I called the dealership the next day and told them it's not in transit to cancel I asked to speak to the sales manager but he was too busy to get onto the phone and said he will call me back later that day Remember it's Tuesday here it is Thursday he still has not called me back I have not heard anything from the dealership at all. I put a down payment on the car on June 30, Here it is September 22 and I don't even know if I'm driving the car legally because I was told was a letter from motor vehicle that my license will be suspended due to Hyundai not registering the car properly and it baffles me Florida motor vehicle said it would save all of five minutes on their computer to fix this. I guess it will have to wait until I get back to Florida in the meantime I cannot drive. More

If you want a completely unique car buying experience, go to Bay Ridge Hyundai ask for Ray Ighneim. Ray is professional, courteous, patient, knowledgeable. Yes, he is a car salesperson! The receptionist to Bay Ridge Hyundai ask for Ray Ighneim. Ray is professional, courteous, patient, knowledgeable. Yes, he is a car salesperson! The receptionists are pleasant and remember your name. The management also made a point of introducing themselves. Adam and Scott were helpful with questions and concerns I had. On my first visit to the dealership, I was greeted in the parking lot and asked if I needed help. I said yes and Ray came out to help. I told him I was browsing and not ready to sign on the dotted line. He did not pressure me to make a decision. We took a test drive. I told him when I would return if I decided to buy an Elantra. After serious research, I decided the Elantra was my car of choice. 0% financing also made my decision easy. I made an appointment with Ray, signed on the dotted line, purchased the car, signed the necessary documents with Steve, who was also a professional.and drove off the lot. Ray gave me an in depth tutorial, answered all my questions with patience and courtesy. He set up all the bells and whistles: bluelink, phone, radio, etc. I needed a refresher course, made another appointment with Ray. He patiently and with good humor gave me another tutorial. Ray Ighneim made buying a car, especially as a woman, a stress free and respectful experience. Ray exemplifies the motto of the Bay Ridge Hyundai: Transparency, Efficiency and Respect. More

I am writing regarding Daniel Feritti. He was very professional and purchasing our Genesis G90 was an incredible experience. He was excellent from the beginning of the experience to dropping the car professional and purchasing our Genesis G90 was an incredible experience. He was excellent from the beginning of the experience to dropping the car off. A wonderful salesman. More

Rude people, not recommended as the dealership .We Rude people, not recommended as the dealership . We called them , and we showed up to buy the car today. In the middle of discussion about discounts Rude people, not recommended as the dealership . We called them , and we showed up to buy the car today. In the middle of discussion about discounts etc, we were informed that someone put the deposit on that car. On Saturday we wanted to put the deposit return old car and make final agreement . They did not agree. Sales person just turned around left us on the floor . Absolutely not professional service. Sorry Hyundai . What a shame to have that kind of service. More