Hyundai City of Bay Ridge

I went Hyundai City of Bay Ridge to purchase a new car. Only two new cars in the whole place and they didn’t have the one I was looking to buy. Wound up with a nice used car. They were all over me and very Only two new cars in the whole place and they didn’t have the one I was looking to buy. Wound up with a nice used car. They were all over me and very nice until I drove away with my new used car. Since then it has been impossible to get any one person on the phone to answer some questions. Not even a response to my email. The salesperson supposedly gave me his personal cell number and he hasn’t returned any calls. I wouldn’t dream of using their service center. Nor would I recommend this place to anyone. Oh one more thing. The salesperson did call me ( before I had questions) to let me know he has a side business - a housecleaning service and wanted to know if I would be interested! Now that’s a lot of chutzpah! Now the finance person was extremely aggressive and kept trying to get me to buy an extended warranty. I must’ve told him 100 times that I wasn’t interested. He tried desperately to wear me down. Even went so far as to tell me that no one can fix this car but Hyundai. Now that’s a lot of BS! As a senior citizen this was very trying. All together I was there in excess of FIVE hours! Only positive was that they provided bottled water and pizza, and of course my new used car. Now I just hope this is a good car. More

Customer service goes a long way and they lack this! They are great at reeling you in to make the sale but after the papers are signed, they want nothing to do with you. Calls do not get returned and te They are great at reeling you in to make the sale but after the papers are signed, they want nothing to do with you. Calls do not get returned and texts go unanswered. More

Be careful of this place, after you buy a car they absolutely do not care about you. They sold me a car with one key and told me that they would order a second. After over two weeks (which is fine, I absolutely do not care about you. They sold me a car with one key and told me that they would order a second. After over two weeks (which is fine, I was in no rush) they called me and told me it came in and just to swing by to pick it up. I went by the dealership and it turns out it was at the maintenance facility, so I got back in my car and drove to the maintenance facility. Then, no one knew that I was coming to pick up the key, and I had to wait there for two hours. They implied it would be 5 mins so I went during my lunch break and ended up having to take the afternoon off work. Then, I get home and come to find out the key doesn’t even work, so then they came and got my car and brought it back and couldn’t fix the problem because the key was cut wrong and then brought it back home. This was only after I got a call while it was in the shop because they didn’t know what it was brought in for. Now I’ve been waiting for about a month for the new key. All of this would be annoying, but not terrible, if literally, anybody returned any of my calls. I’ve tried talking to the salesman, the supervisor, the manager, the service manager, and anyone else, and no one has ever given me a call back. More

Worst experience. While you are deciding to lease a car, they ask you if you can give your Credit Card and after that, if you say I need more time to think, they refus While you are deciding to lease a car, they ask you if you can give your Credit Card and after that, if you say I need more time to think, they refuse to give the CC. They play around just to kill time and make offensive jokes. And all this from the manager, because the sales representative were ok. More

Emanuel is a friendly and professional guy I ever met. He went above and beyond. He is very patience, he teaches you every single detail of the car and willing to answer any questions you have. He went above and beyond. He is very patience, he teaches you every single detail of the car and willing to answer any questions you have. More

Patrick and Emanuel could not have been any more helpful! I would recommend this dealership! It made leasing a new car a breeze! I would recommend this dealership! It made leasing a new car a breeze! More

Ray and Emanuel provided excellent customer service, answered all my questions, went over all details and I went home with a new car. I'm very happy and satisfied, thank you. answered all my questions, went over all details and I went home with a new car. I'm very happy and satisfied, thank you. More

My experience working with jabari from Hyundai city of bay ridge was overall excellent. It was my first time buying a car and he was so patient and detail oriented in helping me through the process. Jabar bay ridge was overall excellent. It was my first time buying a car and he was so patient and detail oriented in helping me through the process. Jabari made my experience feel effortless and all my concerns and questions were immediately attended to. Everyone’s attention to detail and building long lasting customer relationships is clear to see in there personal interactions with they clients. I definitely would recommend Jabari or any other sales men to any friends or family looking for an overall professional and satisfying purchase or lease ! And I want to give a shout-out to Enmanuel, this guys is just over great costumer service he didn’t let me go until I understand everything about my car settings, and ofcurse Moe thank you so much again you guys are a dream team !!! Thank you so much !!! More

Amazing staff, Great services! ! I felt I am so special. Thank you to Mr. Adam, Mr. Scott, Mr. Emanuel, and Ms. Silvana. They were trying so hard to meet my desire car at my budget. ! I felt I am so special. Thank you to Mr. Adam, Mr. Scott, Mr. Emanuel, and Ms. Silvana. They were trying so hard to meet my desire car at my budget. Also, Mr. Moe(Unkie) and Mr. Nick at Finance Dept were so kind and make me so comfortable. I highly recommended this dealer! More

Great staff, great service. They managed expectations and helped us find the car that was right for us. They managed expectations and helped us find the car that was right for us. More