Hyundai City of Bay Ridge

Victor was my salesperson. Very nice didn't try to add everything under the sun to my purchase. Although the F&I manager increase the price which they states they had to, to co Very nice didn't try to add everything under the sun to my purchase. Although the F&I manager increase the price which they states they had to, to cover the banks finance charges. In all reality it was to add the extended warranty. I was okay with the price as I too work for a car dealership. More

I thought i was going to be able to leave a favorable review after I left the dealership but yeah, not so much. This has been by far the worst experience purchasing a vehicle out of state and this is my review after I left the dealership but yeah, not so much. This has been by far the worst experience purchasing a vehicle out of state and this is my 3rd out of state purchase. Purchased from out of state 6 weeks ago. I'm currently driving around with an expired temp plate in my window because I've yet to receive my registration for my new vehicle. I called just before the temp was about to expire and was told sometimes it takes a little longer. It's been another 3 weeks and still nothing. Definitely doesn't seem important to them. Communication is not the greatest from this dealer/sales rep and when I do reach out to inquire, I get excuses. On top of the fact that I'm risking getting pulled over and getting ticketed for having expired plates, I got the title last week and it doesnt have the lienholder infornation on it. I did direct financing, so i came with a check but I expressed the importance of including the lienholder information when they did the purchase agreement, because we had to go back and forth about putting it on the purchase agrmt. Fast forward to yesterday or early this morning, I should say. I got a text at 1:14 am after sending a message to the sales rep at 2 pm the previous day. Super unprofessional to text a customer at that time of the morning. And of course as of today, I still haven't received my plates or my overage refund check from the registration fees that I overpaid. I don't feel that I should have to do leg work or continue to follow up when the dealer was responsible for handling the transaction and should be making sure I have my registration and plates that I've already paid for. Soon it will be 2 months since I purchased the ca Mr and he keeps trying to tell me this is normal! This is not normal and I've been buying car for over 20 years. Not once has it ever taken this long. I really think somebody dropped the ball and doesn't want to admit it! Either that or somebody just didn't know what they were doing! More

Good service but total credit goes to service advisor Jocelyn Lozano for greeting me with a smiling face and very effectively advising with updates on the service status of my car ! Jocelyn Lozano for greeting me with a smiling face and very effectively advising with updates on the service status of my car ! More

I recently had the pleasure to visit Hyundai City of Bay Ridge. It was the best car buying experience I have had. The sales person that helped me was Emre and he was attentive from the beginning of the proc Ridge. It was the best car buying experience I have had. The sales person that helped me was Emre and he was attentive from the beginning of the process and even with after care. I love my 2024 Hyundai Tucson. I will recommend this dealership and Emre to anyone looking to purchase/lease a vehicle. I will even recommended it to all my family members. Will definitely be back once my lease is up. More

I recently bought my car from this dealership, and it was the easiest, most pleasant car-buying experience I've ever had! Ray, the Senior Sales Consultant, and Rohan, the Finance Manager, were incredibly kin the easiest, most pleasant car-buying experience I've ever had! Ray, the Senior Sales Consultant, and Rohan, the Finance Manager, were incredibly kind, easy to work with, and straightforward. There were no gimmicks or haggling—just honest and clear communication from start to finish. Ray went above and beyond to make right by another awful dealership (not affiliated in any way). From our first phone call, he earned my trust with his quick responses and transparency. I felt so confident in his service that I put down a deposit over the phone. Despite living 50 miles away, I drove to this dealership based on a recommendation from Hyundai Motor America, and it was worth every mile. Rohan, the Finance Manager, beat my credit union's rate without any of the shady tactics I experienced at the previous dealership. He was respectful, professional, and made the entire financing process seamless. Both Ray and Rohan treated me, a single female, and my son like family. Their professionalism and friendliness made all the difference. They provided clear, honest answers to all my questions and ensured I felt comfortable and informed every step of the way. I'm so happy I trusted my gut and drove an hour and 30 minutes to work with this friendly, kind, transparent, and respectful team. They truly made what could have been a stressful process into an enjoyable one. I highly recommend this dealership to anyone looking for a smooth and honest car-buying experience. Thank you, Ray and Rohan, for making this the best car-buying experience ever! More

I was interested in purchasing a pre-owned Genesis from this dealership a month or two ago, and I was met with some of the most aggressive and dishonest sales tactics I've seen in quite some time. Allow me this dealership a month or two ago, and I was met with some of the most aggressive and dishonest sales tactics I've seen in quite some time. Allow me to elaborate. After seeing a reasonable price and fee structure in the fine print online, I contacted the dealer only to receive a final quote with over seven thousand dollars in "mandatory" fees added on: -Crystal fusion -Loss protection (isn't that why I have insurance?) -PDSI (pre-delivery setup and inspection, basically looking over and washing the car) -Outlandish certification costs All fluff and dealership padding. Nowhere on their website were these fees disclosed, mentioned, or even alluded to. After declining to proceed, I can only describe the dealership's reaction as harassment - dozens of texts and phone calls over the course of several hours, continuing even after I requested that they stop contacting me, all the while slowly whittling away at and decreasing the supposedly-mandatory and set-in-stone fees. I blocked my salesperson's numbers at one point to cut off the ceaseless contact, but they ended up calling me from another number with a different area code to get me back on the phone! Shameless, repulsive stuff. Eventually, they relented completely and removed all these junk fees, but I was beyond uninterested at this point. A higher-up manager to whom I provided feedback offered discounts on top of the advertised price online, but also claimed that they had never heard of his salespeople tacking on such fees and that they had "gone rogue," which I had a very hard time believing. Once it was clear that there was no offer that would convince me to purchase from them, the calls and texts stopped. Hyundai City's high-pressure, see-what-we-can-get-away-with approach is a textbook example of why people have loathed interacting and dealing with car dealerships for decades. Even if they do eventually offer you a good deal, don't reward these kinds of business practices. I ultimately purchased a Genesis from a different dealership, and I'd encourage you to do the same. More

Financed my Hyundai Kona in February of this year. Dealt with sales associate Jabar. Who had no idea on any numbers on any cars we talked about. Then the wait for the financing was a complete nightma Dealt with sales associate Jabar. Who had no idea on any numbers on any cars we talked about. Then the wait for the financing was a complete nightmare. My wife and I were there for over 3 hours easy. The worse part was I have excellent credit and they push on high interest loans. So I took what they offered waiting my registration and title to come and went with my bank for an amazing rate. After the hours of that nonsense I spun their wheel which landed on 50 dollars of free gas which I’m still waiting for 3 Months later. So that’s this story. More

I had the pleasure of working with Ray during my recent visit to the Hyundai dealership in Bay Ridge, Brooklyn, and I couldn't be more impressed. Ray's professionalism, knowledge, and dedication to custome visit to the Hyundai dealership in Bay Ridge, Brooklyn, and I couldn't be more impressed. Ray's professionalism, knowledge, and dedication to customer service were exemplary. He took the time to listen to my needs and preferences, providing valuable insights and guidance throughout the car-buying process. His friendly demeanor and genuine enthusiasm made the experience enjoyable and stress-free. Thanks to Ray, I found the perfect vehicle and felt confident in my decision. I highly recommend Ray to anyone in search of exceptional service at Bay Ridge Hyundai. Thank you, Ray, for your outstanding assistance! More

I bought a Hyundai Venue last year, and I will never advise anyone to deal with this dealership. I cancelled the extended warranty the very next week after the purchase. They supposed to refund me for $ advise anyone to deal with this dealership. I cancelled the extended warranty the very next week after the purchase. They supposed to refund me for $3595. Since then it's been more than 15 months. The finance manager is hiding from me and never returns my calls. They keep holding my money. More