Hyman Brothers Automobiles West Broad

Deceptive Practices - Single Women be Aware I purchased my mini cooper from Hyman Brothers located at 8066 W. Broad Street, Richmond, Virginia, 23294, in August 2015. The most important ite I purchased my mini cooper from Hyman Brothers located at 8066 W. Broad Street, Richmond, Virginia, 23294, in August 2015. The most important item that convinced me to purchase the mini cooper from Hyman Brothers was that I would be provided with a loaner car when the mini cooper went in for regular routine service and maintenance so that I would have a stress free way to get home and return back to Hyman Brothers. I was promised that this would happen for the duration of my ownership of the mini cooper. As a single “senior citizen” female, the loaner car was the key factor in me purchasing the mini cooper, without in I would have NEVER purchased the mini cooper from Hyman Brothers. Throughout the test drive and the purchase process, I was continually reminded that I should bring the mini cooper back to Hyman Brothers for regular routine service and maintenance as Hyman Brothers was better trained and cheaper than the Mini Cooper Dealership. I felt secure when I purchased the mini cooper because I could bring it back to Hyman Brothers for all regular routine service and maintenance. When I made my last appointment with Hyman Brothers on Sept. 2016, to have the oil changed on my mini cooper, I informed the service department that there were also a couple additional items that needed looked at and repaired. Around 10,000 miles the passenger seat belt stopped re-tracking. Imagine my shock when I was informed that I had to take my mini cooper to the Mini Cooper Dealership to have these items looked at and repaired. I was also informed that most of the maintenance on the mini cooper needed to be performed at the Mini Cooper Dealership. Again, I was told at the time I purchased the mini cooper that I could have all regular routine service and maintenance done at Hyman Brothers. I later learned that it also seems that even oil changes are an issue. The last oil change on my mini cooper took over an hour because the service technician could not figure out how to turn off the “change oil light”. I would have NEVER purchased my mini cooper from Hyman Brothers if I knew my mini cooper had to be serviced and the maintenance had to be performed by the Mini Cooper Dealership. I feel like the salesperson had this single “senior citizen” female for lunch when he promised me a loaner car for the lifetime of my ownership of the mini cooper that I purchased from Hyman Brothers. For these reasons, I feel like I was taken advantage of as a single female and a “senior citizen” at that. Also, I feel like I was a victim of false and deceptive advertising. To quote from the Top Reasons to Buy from Hyman Bros. posted in the showroom “Hyman Bros Service Department is your one stop shop for service & Maintenance. We gladly service all makes and models makes and models at affordable Prices”. You also advertise Factory Trained Technicians. More

The Car I Wanted I located this particular dealership through an online search for the type of car desired. I was attracted to the car because of its low mileage, plu I located this particular dealership through an online search for the type of car desired. I was attracted to the car because of its low mileage, plus it was the make/model of vehicle desired. The service I received was very good and very quick attention to offering assistance. The sales agent was very informed about the car's specs and features; he offered a generous test drive and in no hurry, enabling me to assess the car's response, comfort and interior quiet. The dealership offers "no haggle pricing" so since there was no negotiation on the price, and after deciding to buy, the entire closing transaction took about an hour to complete and was hassle free and without any problems. I returned later in the afternoon to pickup a clean, attractive car and have enjoyed the vehicle ever since. More

My vehicle was ready to drive . My salesman Rick Bradley was waiting my arrival. We had spoke to him the nite before. When I got tnerehe brought the vehicle around and explained eve My salesman Rick Bradley was waiting my arrival. We had spoke to him the nite before. When I got tnerehe brought the vehicle around and explained everything about the safety and all the electronic's of the vehicle. Got the keyswent for a test drive. Then , we started the purchasing part . I have never had an experience of buying a vehicle so easy and understanding . Even my finial paperwork be so Great everything explain in detail no guessing. I drove 2 hrs. And it was well worth having a dealership with such a awesome sales man and finance man . Tnank you Rick Bradley for such an great experience and great vehicle. More

A great place to buy a car We had a great experience in purchasing a car at Hyman Brothers. The salesman was patient and helpful in purchasing this vehicle. Most of the cars h We had a great experience in purchasing a car at Hyman Brothers. The salesman was patient and helpful in purchasing this vehicle. Most of the cars had low mileage. More

Had the car ready for me to test drive when I got there. Wasn't pressured. Extremely nice people. Kept payments where I wanted them. The car was in better shape than the picture showed. Will use them again. Wasn't pressured. Extremely nice people. Kept payments where I wanted them. The car was in better shape than the picture showed. Will use them again. More

Fantastic Car and Great Buying Experience Great car at a great price with great employees from the sales guys to the finance department and everyone we met at the dealership. Salespersons Phi Great car at a great price with great employees from the sales guys to the finance department and everyone we met at the dealership. Salespersons Philip and RC were very helpful. Larry in Finance was great to work with finding the best financing. Had never been to Hyman before but I will be back!! More

What a breeze! Great dealer, great cars and great pricing are the watch words at Hyman Bros. Rick Bradley was a real pleasure to work with, a true old school car Great dealer, great cars and great pricing are the watch words at Hyman Bros. Rick Bradley was a real pleasure to work with, a true old school car salesman who was charming, folksy, and fair...a real gentleman. I have purchase or leased over thirty (really) cars in my lifetime and this was the best experience I have ever had. Rick attended to our every need with prompt, honest responses. Go see him. Larry Bracy in finance was a dream to work with. He got us a great (really great) rate and got us out the door in less than an hour-really appreciated that. The dealership takes pride in its inventory and it shows. They have a ton of quality cars. I would recommend Hyman Bros. to anyone looking for a quality pre-owned car. Go here first and save yourself a lot of time. More

I purchased a great car at Hyman Brothers. I am pleased with my new car. I encountered a couple of small issues that were taken care of immediately. R.C. was my very knowledgeable salesman and I am pleased with my new car. I encountered a couple of small issues that were taken care of immediately. R.C. was my very knowledgeable salesman and did not pressure me to make a purchase. He went the extra mile to locate a second key for me, answered all of my questions about the car and made me feel like a valued customer. Bill Thomas was very pleasant to work with and answered all of my questions in a professional manner. More

Excellent customer service. Rick Bradley was a pleasure to work with. Throwback car salesman from another era. Thank you Rick! Everyone treated us very courteously. We would Rick Bradley was a pleasure to work with. Throwback car salesman from another era. Thank you Rick! Everyone treated us very courteously. We would use Hyman Brothers for our next purchase! More

Great Job The service at Hyman Brothers Automobiles was top notch! Rick Bradley is very family oriented. I was in an accident on July 26th, and he made shopping The service at Hyman Brothers Automobiles was top notch! Rick Bradley is very family oriented. I was in an accident on July 26th, and he made shopping for a new car a very wonderful experience for me. I would recommend this place to everyone! More