Hyman Bros. Infiniti of Richmond

Very helpful Deonte was great he didn’t treat me like I was just any buyer. He treated me and my son like family so we felt safe with the decision we were making! Deonte was great he didn’t treat me like I was just any buyer. He treated me and my son like family so we felt safe with the decision we were making! He was very respectful and knowledgeable about what he was about to sale to me. Now over all everyone that I meet that day was Friendly and nice. More

Purchased my vehicle Nov. 2019 2020 KIA Forte GT. Drove it home with the plastic still covering the inside and outside of the vehicle because the detail shop was closed. Was asked to bring it back the next it home with the plastic still covering the inside and outside of the vehicle because the detail shop was closed. Was asked to bring it back the next day for detailing. I did so and they did a horrible job at cleaning it, I also found scratches on the wing and rear bumper. My concerns were noted and I was called by the sales manager Kenny and asked to bring it back. I did so and when my fiance spoke on the issues Kenny told him that he was not dealing with him he was talking to me. When I spoke he stated that they could take it BACK to detailing to see if they could fix it. I told him detailing was not going to fix the scratches, but that was all they were willing to do. Sent it back to detailing and it came out with even MORE scratches. When asked to speak with kenny before leaving I was told he was in the other building. I told the salesman I would wait. Kenny never came out I waited 20 mins after being there for 2 and a half hours for a detail. My brand new car still has scratches in the paint and NONE of the management is even interested in fixing the issue. Instead they are to worried about telling my fiance to practically shut his mouth because he wasnt the customer instead of fixing issues that are a result of their lackluster detailing employees. More

Joe Taylor, Chris S., and John S. were wonderful. Top notch service. These guys made the whole process agreat experience. Mr. Taylor took his time with me. And Chris S. helped out great with my trade Top notch service. These guys made the whole process agreat experience. Mr. Taylor took his time with me. And Chris S. helped out great with my trade in. I will defiantly buy from Hyman again in the future. More

Wonderful experience Jarret Riddick was delightful to work throughout the car buying experience. Knowledgeable, tremendously supportive with exceptional customer service. Jarret Riddick was delightful to work throughout the car buying experience. Knowledgeable, tremendously supportive with exceptional customer service. Chris Santos went above and beyond. Fabulous! More

Great Customer Service Best car buying experience ever! Vernon Davis went out of way to assist me in every area of this purchase. I was an out of state buyer, so I flew into Best car buying experience ever! Vernon Davis went out of way to assist me in every area of this purchase. I was an out of state buyer, so I flew into the Richmond airport and he picked me up in my new vehicle so I could have an extended test drive. The whole experience was great and I truly appreciated Vernon following up and checking on me after my drive home. A+ salesmen!! Craig More

Awesome Joe Taylor was very professional and well experienced in the car business. He made my car buying process easy. He is my #1 car salesman.. Joe Taylor was very professional and well experienced in the car business. He made my car buying process easy. He is my #1 car salesman.. More

Customer Service Joe Taylor is the BEST in the business. Customer Service is top notch! What a phenomenal experience! All of the employees were great! I was shocke Joe Taylor is the BEST in the business. Customer Service is top notch! What a phenomenal experience! All of the employees were great! I was shocked that they took the time to learn more about me to meet my needs. Will be a lifelong customer! More

Great No-Pressure Experience Vernon Davis greeted me without pretense, and answered all my questions about the car: the financing, the maintenance history, the options, etc. What Vernon Davis greeted me without pretense, and answered all my questions about the car: the financing, the maintenance history, the options, etc. What I appreciated the most was he gave me the space to make my own decision. I would call him the next time I needed a used car - he was willing to work on my behalf. Thanks, Vernon! I am loving this car! More

Very helpful staff Every staff person that I worked with was very patient and answered all of my questions. I am very happy with my new Ford Escape. Joe showed my how Every staff person that I worked with was very patient and answered all of my questions. I am very happy with my new Ford Escape. Joe showed my how to use some of the equipment in my new car that I was unfamiliar with. More