Hyman Bros. Infiniti of Richmond

quick and efficent. Joe was quick to help us with the Lexus RX350. He provided answers to my questions quickly and was very helpful in getting our vehicle cleaned up to Joe was quick to help us with the Lexus RX350. He provided answers to my questions quickly and was very helpful in getting our vehicle cleaned up to our level of standard. Lance support was quick and extremely efficient during our financing . I don't expect to ever need to purchase a new vehicle again as long as the Hyman Brothers are in business. Family members and colleagues are also aware of our experiences with this dealer ship. This is our second vehicle purchased and the first vehicle is going strong as ever. More

They hit a home run The dealership is great and they have a wide variety of vehicles to buy from that are all in great condition, but often overlooked is the interest ra The dealership is great and they have a wide variety of vehicles to buy from that are all in great condition, but often overlooked is the interest rates that dealerships are able to get for customers and Lance knocked it out of the park! Let's just say he was able to get a better rate than 5 other dealerships I had been to by several points. Joe was also great to work with and took his time to show me several options before I made my choice. I will definitely be bringing my business back to Hyman Bros for my family and business vehicle needs. More

Quick and painless They weren't pushy at all when I went and worked with me getting the best interests rate they could. Awesome people and friendly service too. They weren't pushy at all when I went and worked with me getting the best interests rate they could. Awesome people and friendly service too. More

Buyer Beware The biggest takeaway for prospective buyers is that their "negotiation-free pricing" is, in fact, negotiable. I haggled down the price of the used veh The biggest takeaway for prospective buyers is that their "negotiation-free pricing" is, in fact, negotiable. I haggled down the price of the used vehicle I was buying, and haggled up the price of vehicle I was trading in. They want you to think that you are already paying bottom dollar, but you aren't. Just look at their facilities. Someone is paying for them. I purchased a 2010 Audi A3. I had an overall bad experience. The check engine light came on 10 miles after driving it off the lot. I live 3.5 hours away, so I couldn't simply return the next weekend. They declined to reimburse me after a local dealership fixed the problem. Shortly thereafter, I blew a tire. The reason being that my tires were inflated to 70 PSI! That is 32 pounds over the recommended 38PSI. How could this possibly have happened!? Additionally, the spare tire was 35 lbs under inflated, and the wingnut holding down the spare tire was busted. What this tells me is that Hyman Bros did not inspect the vehicle before selling it to me. The proof lies in the fact that the salesman discovered a small chip in the windshield after I had paid for it. I feel lucky that my tire did not blow out at highway speeds because the consequences could have been fatal. While they haven't explicitly declined to reimburse me for the blown tire or busted wingnut, they have shown no initiative and communication has been terrible (its been over a month and I'm still waiting for a response). They seem to be very unapologetic about these issues and I hope to caution people before they are treated as I have been. More

Used car purchase Nice low key sales people. Reasonable destination charge, The no haggle price was probably better than what I could have managed after much hassling Nice low key sales people. Reasonable destination charge, The no haggle price was probably better than what I could have managed after much hassling with another dealer. They also stored the car for me for several days while I secured money. They also cleaned it up and gave me a full tank of gas. I recommend them. More

Great overall experience After visiting several car dealerships and spending almost a year looking for the perfect car, on line at the dealerships I once again stopped at Hyma After visiting several car dealerships and spending almost a year looking for the perfect car, on line at the dealerships I once again stopped at Hyman Brothers Midlothian. Joe Taylor offered to help with no pressure. After looking at a Corvette he had I was given all the information I needed, to compare his car to another I was pretty sure I was going to buy. A second visit to Hyman Brothers to take a second look at the corvette, Joe without any suggestion on my part downloaded the car fax report for both cars, wow this was great information, my first choice was in an accident and I was lead to believe was minor, it turn out this was all I needed to make up my mind that Hyaman Brothers and Joe Taylor with the Help of Danny was where I wanted to buy my car. Great experience and I would highly recommend you visiting the Dealership. Raymond Bigam, proud 2008 corvette owner. More

Good condition cars and no Haggle price.. I was impressed by the professionalism of the team. Sales person listened to what I was looking for, presented me with the perfect match for price and I was impressed by the professionalism of the team. Sales person listened to what I was looking for, presented me with the perfect match for price and expectations and done! No Haggle price is an important factor in decision making. Also trade in of my existing car was handled efficiently. Extended warranty was explained well too. Completing sale was also streamlined well. The car needed a battery replacement and there was some noise in the underbelly, which sounded some loose strap. They gave me a loaner car and called me next day to let me know the car is ready for pickup. I am a happy customer. More

" Great Dealership" I highly recommend this dealership to anyone who is looking to purchase a new or used car. Mr. Vernon James that worked with me and my wife was very I highly recommend this dealership to anyone who is looking to purchase a new or used car. Mr. Vernon James that worked with me and my wife was very polite and respectable, he didnt even pressure us to buying anything. I gives that two thumbs up, when i do deciede to purchase another car i will be going to see Mr. Vernon James thanks for all you did to make me feel comfortable about purchasing the vechicle. More

My new car The staff was very helpful and outgoing in helping me purchase my new car. They were very friendly and made me feel comfortable during the process. The staff was very helpful and outgoing in helping me purchase my new car. They were very friendly and made me feel comfortable during the process. More

Good Experience The dealer did what was necessary to make me feel comfortable about the deal. They corrected all issues I pointed out during my inspection of the vehi The dealer did what was necessary to make me feel comfortable about the deal. They corrected all issues I pointed out during my inspection of the vehicle. The entire staff was friendly. More