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Hyman Bros. Infiniti of Richmond
Midlothian, VA
459 Reviews
We offer an incredible selection of exceptionally clean, low mileage used cars, trucks, and SUV's at very competitive prices. We are passionate in our search for finding the highest quality, low mileage automobiles. Our family has been in the new and used automobile business for over 66 years in Richmond, VA. Please take the time to carefully examine our used cars for their equipment, options, mileage, cleanliness, & history. Our pre-owned vehicles are priced to be the most competitive in the marketplace and we believe you will see exceptional value. All of our used cars are reconditioned to perfection in order to satisfy the most discriminating buyers. Don't be disappointed by purchasing a lesser quality vehicle.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 459 reviews
June 07, 2017
Love my SRX Joe Taylor went out of his way to help us. He explained how all the bells and whistles work on our new car. If he can not help you nobody can. Very ni Joe Taylor went out of his way to help us. He explained how all the bells and whistles work on our new car. If he can not help you nobody can. Very nice and polite young man. More
by E&C Jones
June 01, 2017
No Hassles Hyman Bros. made buying a new car as quick and easy as it can be. Amon was the best! He explained all the car details as well as reviewed options. Hyman Bros. made buying a new car as quick and easy as it can be. Amon was the best! He explained all the car details as well as reviewed options. More
by Average Jane
Employees Worked With
Amon Hamad
May 24, 2017
Purchase of a Caddilac SRX Had a great experience at Hyman Bros last night. Only took an hour and a half and I was out the door with a great new ride. Ask for Amon Sammy Hamad, Had a great experience at Hyman Bros last night. Only took an hour and a half and I was out the door with a great new ride. Ask for Amon Sammy Hamad, he is an outstanding and knowledgeable salesman and will quickly help you through the process. I have been in sales for over 30 years and he is one of the best I have ever come across. This is the third time I have used this dealership and it has never been a bad experience. More
by farrellfamily2
May 23, 2017
Beware of Deceitful Practices. BEWARE! LEGAL ACTION MAY BE REQUIRED IF YOU DEAL HERE! This is a long one, but please, stick with it and learn about this deceitful dealer. TL;DR BEWARE! LEGAL ACTION MAY BE REQUIRED IF YOU DEAL HERE! This is a long one, but please, stick with it and learn about this deceitful dealer. TL;DR is near the end if you must, but please realize you may be spending a considerable amount of money here - educate yourself! Where to begin… Using the internet, I located a car that fit exactly what I was looking for. I emailed Hyman Brothers via USAA / Truecar inquiring about the car and Rick Bradley called me the next day. We discussed the car and Rick asked if I’d like to leave a deposit on it to reserve it - “You don’t want someone to buy it out from under you!” Uh, no, I’ll be there tomorrow. Whatever. When I arrived the next day, I was greeted by Rick who advised me that in the haste to get the car ready for me, someone in the shop had let the wiper arm go while they were replacing the wiper blades and the arm hit the windshield, spider cracking it. They had the windshield on order and expected it later that day. Rick put the convertible top down and away we went for a short test drive. I signed the deal. We agreed that I’d pick the car up on Saturday, which would give them time to replace the windshield, buff out a few scratches and wash it. I actually like the “No Haggle” business model that Hyman Brothers uses at the West Broad Street location (not sure if other locations do it or not). Basically they price the vehicle a little below its Kelly Blue Book value and they stick with it. The only thing left to negotiate is for the value of your trade-in if you have one. Saturday arrives and I drive the 90 miles or so to Richmond to pick up the car. My friend that is buying my trade-in meets me there to drive it away. With the encouragement of my friend and Rick, I drop the top and drive the car home. I am happy. Not to remain so… When I got home, I parked it in the garage and attended to other matters. The next day, I discovered that an option that was listed on the website (related to the convertible top) was not in fact actually on the car. This is not an inconsequential option, from the factory it lists for $2500! It directly impacted the KBB value of the car, decreasing it by about $1250. I immediately double checked the webpage and sure enough, the option was listed. The very first thing Monday morning, I called Rick and was referred to Bill Thomas and Steve Sommers. To shorten this already long story, suffice it to say that I received no satisfaction from either of these two men when I explained that an advertised feature was actually not on the vehicle. For three days they essentially ignored my email and phone messages, responding briefly occasionally but never addressing the problem. After the fact, I was not able to find the webpage on their site and then the dealer denied that the option was ever listed! They said they were not responsible for 3rd party websites and refused to talk about USAA / True car deal that I had printed out and sent them. When I pointed out that I had an actual print out of their webpage both from the Google cache and direct from their site, they then changed tack and pointed to a catch-all disclaimer on the bottom of their webpage that says something to the effect that “Any and all differences to be addressed prior to the sale of the vehicle.” In short, they were saying that it doesn’t matter what they advertise, you are responsible for verification prior to leaving the dealership! What happens if you buy a car that lists the optional 1.4 Liter engine only to have your mechanic tell you later, no, you’ve got the standard 1.2 Liter engine. Too bad! It’s your fault! You didn’t verify that before you left! When I stated that I intended to return the car under the terms of their 3 day / 150 mile guarantee, they refused saying that the clock started running NOT when I picked the car up, but 3 days earlier when I signed the paperwork. In other words, my 3 day period was effectively over when I picked the car up! TL;DR WARNING: This dealer may advertise that a car includes options on their website. The car may or may not have all of the options listed and if you don't realize before you leave that the option is not on the vehicle, TOUGH. Even if they quite obviously hide the presence (or lack of) the option, they will claim that THEY ARE NOT RESPONSIBLE FOR THEIR ADVERTISING and you should have noticed before you left. Don’t make the mistake that I did - stay away from these guys. More
by NomadRider
May 08, 2017
Great salesperson We had the pleasure of working with Joseph Taylor. Joseph was very knowledgeable and very helpful in our car selection. He was very nice and delightfu We had the pleasure of working with Joseph Taylor. Joseph was very knowledgeable and very helpful in our car selection. He was very nice and delightful to work with. More
by tanaja2102
Employees Worked With
May 03, 2017
Outstanding Joe Taylor and Sterling Johnson went the extra mile to make me a very very happy customers. Joe was very patient with me and understanding of all my i Joe Taylor and Sterling Johnson went the extra mile to make me a very very happy customers. Joe was very patient with me and understanding of all my issues and concerns. That really meant alot to me when making a big purchase like this. More
by Angela Y Crump
April 15, 2017
Amazing experience - the only car dealer I have ever liked Their business model is to buy low mileage, high-end cars from the original dealers at the end of leases and sell them for good prices, no haggling. Their business model is to buy low mileage, high-end cars from the original dealers at the end of leases and sell them for good prices, no haggling. I recommend sales guy Amon. He was extraordinary in every way. This is not the place to browse around and look at a bunch of different models. That's not the way they do it. Do your research first. Figure out what you want. Call Amon. Set up a time and then go visit. The bad reviews I've seen are from people who expected the usual dealer bull. Many of their customers are from out of state and drive there to get an exceptional deal on an exceptional car. That's what we did. We drove down from DC, having already picked out the car we wanted. They had it washed and sitting in front. All I had to do was make sure it was what they said it would be. I started out very suspicious because, like you, I hate getting hustled by sales guys. Well, they are sales guys. They want you to buy a car. That's why they are there. But they do it in a different way. No bull. A sales model with integrity. More
by Me
Employees Worked With
Amon Hamad
March 10, 2017
Excellent experience Vernon and Sterling were very helpful in providing a quote to buy our old car and help me find my new Camaro. Process was very easy, no pressure, and Vernon and Sterling were very helpful in providing a quote to buy our old car and help me find my new Camaro. Process was very easy, no pressure, and we left feeling that we made the right decision for our family! Thank you Vernon and Sterling for help! See you when it is time for an oil change and state inspections! :) More
by TNT13
March 02, 2017
A NO HASSLE EXPERIENCE !!! I cant believe what a pleasant experience it was to trade in my BMW and buy a newer BMW 750LI at Hyman Brothers. I read the reviews, I almost never wr I cant believe what a pleasant experience it was to trade in my BMW and buy a newer BMW 750LI at Hyman Brothers. I read the reviews, I almost never write one, and they were all so positive. I traveled from Raleigh NC and I dealt with Vernon James. Vernon was straight up with no xx and straight forward business. He respected my time and got me in and out of there on both of my visits without games or pressure. I have purchased many, many vehicles in my days and this dealership including Stuart Beach the finance managers definitely as good as it gets! I got a fair deal on my trade in and they worked a real good deal on my car with a very respectable interest rate too. I would recommend this dealership and Vernon to anyone who likes to do business straight up! More
by Aa1313
February 17, 2017
Great Experience I had the pleasure to work with Joe Taylor and he was really nice and patient with me. He provided good answers to my questions and if he didn't know I had the pleasure to work with Joe Taylor and he was really nice and patient with me. He provided good answers to my questions and if he didn't know he would find out for me. I really appreciate my time at Hyman Bros and it was a fairly easy and exciting process. Thanks to Sterling and Brad as well. More
by crouton164
